Dakin Custom Audio Reviews 105

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Dealing with Miles at DCA has been an absolute pleasure - great communication, kept me informed throughout the entire process, the 3D scan impressions were quick and way more comfortable than the "t... See more

Rated 4 out of 5 stars

I had the absolute pleasure of meeting Miles yesterday for my very first 3D ear impressions, gearing up for my debut with IEMs. He made me feel completely at ease and everything was delivered on time... See more

Rated 5 out of 5 stars

Miles has been excellent to work with throughout the process of getting me the perfect IEMs. He helped me A B test a lot of different options until we landed on the perfect pair. The process for sca... See more

Rated 5 out of 5 stars

Miles has been wonderful to deal with, helped us out with all our crazy requests and timelines and has been more than helpful. Couldn't recommend DCA enough and I know I'll personally be recommendi... See more

Company details

  1. Music Store
  2. Audio Visual Consultant
  3. Audio Visual Equipment Supplier
  4. Consultant
  5. Musician

Written by the company

Introducing DCA, an exciting new Birmingham based In Ear Monitoring Hub which is proud to be the world’s first Independent, Mobile 3D Ear impression specialists for Custom In Ear Monitoring and Hearing Protection in the world. Bringing the best technology to you, making IEMs accessible to all wherever you are in the UK. Founded by Musicians, for Musicians, DCA is run by active, working musicians within the UK music industry giving them a unique, first-hand perspective of how IEMs will work for individuals in this ever changing world. We chose 3D Scanning to push the industry forward and choose a zero-waste, more eco- friendly way of working. We are the exclusive 3D Impression partners for: Fir Audio, ACS Custom in the UK and 64 Audio. As part of our initiative for every Custom product we sell, we will be planting a tree here in the UK as part of our Hear Forever Project!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

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Rated 4 out of 5 stars

Highly Recommended

I had the absolute pleasure of meeting Miles yesterday for my very first 3D ear impressions, gearing up for my debut with IEMs. He made me feel completely at ease and everything was delivered on time.
Without a doubt, I'll be singing his praises and recommending Miles' service to everyone I know.

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service from Miles

Amazing service from Miles. I can’t recommend him enough. Very welcoming and relaxed professional service. Highly recommend to anyone looking for custom IEMs

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Good service, good product - happy to recommend.

I had custom made earplugs years ago but lost them and wanted a new pair so got Miles to do a fitting. The 3D scanning was fine - odd to see your own ear canals but it was no problem at all. Took a few weeks to get the earplugs but I used the 17db ones last week and honestly I thought they weren't fitting properly at first as I was still hearing so much high frequency. The only time I had that before was when earplugs weren't fitting right but THEY WERE! They really do a great job, taking the levels down but preserving the full frequency. Wish I'd had them years ago.

July 1, 2023
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Kim! I really appreciate you taking the time to write this the feedback, and I'm really glad you're enjoying your new PRO17s! I totally agree, the first time you try them it does feel a bit weird as its so nice to hear the Music without the muffle - best of luck with the gigs going forward, it was great meeting you and thanks again for choosing to work with us! Miles :)

Rated 5 out of 5 stars

Excellent professional service

Miles has been fantastic throughout the entire process of getting some new custom IEMs. I was able to try different brands and models of IEMs in the consultation session with unbiased guidance from Miles and the 3D Impression scan was incredibly quick and painless! Communication was always professional and my IEMs were shipped within a day of them arriving at DCA HQ.
Overall an incredible service provided by Miles, I would highly recommend him!

July 27, 2023
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey David, thanks so much for leaving your feedback, thats really kind of you to say! Well I'm really pleased you liked my approach and process, it was great to meet you and I'm stoked that your IEMs turned out so well too - they looked ace! I really appreciate you coming to work with us and hopefully, catch you again at some point soon! Miles 🤘

Rated 5 out of 5 stars

Amazing customer service

I 100% recommend getting in touch with DCA if you’re considering custom iems!

I have a pair of fir audio custom iems ordered through DCA. They sound awesome and the fit is perfect! I’ve never had custom moulds before so I needed a lot of guidance and Miles used his technical knowledge and personal experience of gigging in bands to ensure I chose the right pair for me.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service, could not be happier

Really great, personal service. Miles absolutely made sure I made the right decision for my needs. I’m really glad I had a chance to chat through options. I simply cannot recommend highly enough - absolutely stellar. The 3D imaging process is great.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great With Sensitive Ears

After having countless operations and ear issues i always hated the traditional method of ear moulds.

I 100% recommend DCA and there 3D scanning wizardry to anyone who suffers from sensitive ears or just wants a more all round comfortable experience.

I was scanned in around 10 mins and after receiving my ACS PRO 17s compared to my previous (traditionally moulded) pair I noticed a far more comfortable and better sealed finish with the 3D Scanned set.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Exactly what I hoped for!

Great, very friendly and patient service from Miles. The IEM's I chose are brilliant and fit perfectly - better than previous ones that I have had where the plasticine type of impressions were taken. They've made a huge difference to my on stage sound when compared to my Shure Se 535 headphones. A real game changer!

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

Miles provided an absolutely phenomenal service, travelling to my home to fit me for my custom 64 audio A6t’s. He was very patient while I tried a few different IEM options, and let me come to my own conclusions. Super knowledgeable, passionate and personable. Would recommend 100% and will be using DCA again for my next set.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience!

What a fantastic experience! Miles came to my house to do our 3D scans for our headphones and couldn't do enoigh for us. He was extreemly helpful and had lots of knowledge to share with us. The headphones came in time for our holiday and they sound absolutely amazing! Thank you Miles!

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Focused & Accommodating.

Recently bought a pair of 64Audio Custom IEMs through DCA. Despite additional hurdles of working overseas and timing consultations, ear impressions and the delivery of the IEMs too fit around me, Miles was always focused on making the experience simple and hassle free. These are my first Custom IEMs but fit like a glove on first use and this is testament to the digital ear scanning technology that the Miles has adopted and perfected. Would recommend Miles and the DCA team to anybody looking for Custom IEMs or custom hearing protection.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

My first custom IEM

Great experience from start to finish. Miles introduced me to all the various brands he deals with, their specialities and what customs can achieve in comparison to universal IEMs. Having finally decided on the 64Audio A12t I was able to get a very competitive qoute from him in comparison to going direct to the manufacturer. Additionally, being able to get 3d impressions included free as part of my purchase has meant impressions can be sent electronically, direct to 64 audio, streamlining the process. Also its good to know that if I were to purchase customs in the immediate future I can use the 3d impressions already on file without having to worry about releasing expanding foam in my ears. Having now received the 64 audio IEMs all I can say is the fit is perfect, no fatigue, lightweight and best of all the best in class sound quality.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Received my first set of customs today

Received my first set of customs today. What an experience! And there’s no one I’d of rather gone to other than DCA. After being recommended to by someone, I got in touch, and Miles looked after me every step of the way, what an amazing guy and an amazing business! I HIGHLY recommend anyone looking to get in ears etc, to go and get in touch! Absolutely amazing!

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend customising your pairs with DCA!

Friendly, Professional and Helpful. I customised an IEM (FiR Audio model) with Dakin and everything goes smoothly. He always responds quickly and honestly with useful information. I could also come to his office and try the models on before I had to make a decision. I love the idea of 3D scanning, which is convenient, time-saving, and ear-friendly (the traditional way is the part that fears a lot of people away). He did it perfectly and professionally without any discomfort and the entire process was done in 10 minutes. The following process depends on FiR Audio which can be tracked but he did great work on his parts and finally shipped the CIEM to me as fast and securely as possible. From our chats, I can feel how he loves music. This was a fascinating experience!

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

I am glad that I came across Dakin…

I am glad that I came across Dakin Custom Audio when I was looking into getting custom fitted IEM‘s.
Miles is a dream to work with- very knowledgable, lovely,professional and fun.
This was the best customer experience I’ve ever had-from the initial contact through to the 3D-scan of my ears and selecting an IEM- and the final result- perfectly fitting IEM‘s that sound awesome.
Nuff said- go see Miles!

January 4, 2023
Unprompted review

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