Dakin Custom Audio Reviews 105

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dealing with Miles at DCA has been an absolute pleasure - great communication, kept me informed throughout the entire process, the 3D scan impressions were quick and way more comfortable than the "t... See more

Rated 4 out of 5 stars

I had the absolute pleasure of meeting Miles yesterday for my very first 3D ear impressions, gearing up for my debut with IEMs. He made me feel completely at ease and everything was delivered on time... See more

Rated 5 out of 5 stars

Miles has been excellent to work with throughout the process of getting me the perfect IEMs. He helped me A B test a lot of different options until we landed on the perfect pair. The process for sca... See more

Rated 5 out of 5 stars

Miles has been wonderful to deal with, helped us out with all our crazy requests and timelines and has been more than helpful. Couldn't recommend DCA enough and I know I'll personally be recommendi... See more

Company details

  1. Music Store
  2. Audio Visual Consultant
  3. Audio Visual Equipment Supplier
  4. Consultant
  5. Musician

Written by the company

Introducing DCA, an exciting new Birmingham based In Ear Monitoring Hub which is proud to be the world’s first Independent, Mobile 3D Ear impression specialists for Custom In Ear Monitoring and Hearing Protection in the world. Bringing the best technology to you, making IEMs accessible to all wherever you are in the UK. Founded by Musicians, for Musicians, DCA is run by active, working musicians within the UK music industry giving them a unique, first-hand perspective of how IEMs will work for individuals in this ever changing world. We chose 3D Scanning to push the industry forward and choose a zero-waste, more eco- friendly way of working. We are the exclusive 3D Impression partners for: Fir Audio, ACS Custom in the UK and 64 Audio. As part of our initiative for every Custom product we sell, we will be planting a tree here in the UK as part of our Hear Forever Project!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Miles was brilliant to work with and…

Miles was brilliant to work with and made the whole experience choosing a new pair of IEM easy. When demoing the IEM, Miles was extremely helpful and gave plenty of space and time but also really good tips on deciding what pair of IEM to go for.

Miles listened to what I was was looking for and would take the time answering my questions and help with a budget I had in mind.

I would highly recommend Miles if your looking into getting a pair of IEM

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

DCA In Ear Monitoring Scanning Experience

The service that DCA provide is just outstanding! My band was stepping into the world of IEMs for the first time and Miles helped us with everything we need to know and more. The best part wasn’t receiving the In ears, it was his enthusiasm to help us, he came to our studio and showed up different examples of what we could get that would work best for each member of the band because he cared that we made the right decision for us!
The technology he uses to create in ear moulds of ears was amazing to see and the results fit perfectly! I have no issues with my product I received. They’re so comfortable to wear and I use them all the time whether I’m practicing, or travelling on a plane. I definitely recommend DCA if you want to get in ear monitoring as Miles made it such an easy process.

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

Worked with Miles earlier on in the…

Worked with Miles earlier on in the year and he helped get me sorted out with a new set of custom IEMs.

Going in I didn't really know what I was after and what would work right for me but with Miles expertise he managed to get me sorted and I came away with exactly what I needed.

Miles is very knowledgeable and a true professional who's incredibly easy to work and deal with. If you're thinking of getting yourself some IEMs and don't really know where to start I'd highly recommend him!

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Out of this world service!

Miles was recommended to me by a band mate who had recently received some CIEMs and I decided to check him out after seeing the website, I was impressed by the company ethos, little touches like planting the tree, and the commitment to ear safety and helping those in the music industry, as well as his impressive range of IEMs for sale.
When we met I knew I’d made the right decision as I was instantly impressed by his knowledge and relaxed approach, zero pushiness, happy to talk about his experiences without leading you one way or another, and no attempt to upsell (I managed that all in my own!).

The 3D scanning was amazing, incredibly detailed, quick, pain free and fun, and when I was ready to order Miles took care of everything. I even went off-menu with my shell design and he got in touch with FiR and made it happen.
The in ears have been perfect of course and Miles’ after sale follow up care has been truly exemplary. I’ve recommended him to all of my band mates, and the cycle continues!

If you need new IEMs, imprints, or advice get in touch with DCA, you won’t be disappointed!

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Professional audio requirements in capable hands.

I engaged with Miles at DCA in order to upgrade my aged and well-worn ACS T3 single-driver IEMs. I have been very pleased with my current IEMs and didn't want to switch brand. Miles advised me on what was available, prices and pros and cons of various IEMs suited to my needs as a professional keyboard player and vocalist. His state-of-the-art 3D ear scan system was a tremendous advance from the injection mould method I had previously experienced. Far quicker and less obtrusive. Also better for the environment as everything happens in the digital domain. My chosen IEMs were ordered and Miles kept me fully informed throughout the process. Once complete, Miles even met me on the way to a gig to deliver my new IEMs. I used them that night and am thrilled with the results. Much improved sound with excellent isolation. Exactly what I was after. Miles is a trustworthy, knowledgeable IEM specialist who does everything possible to give you the best experience and product for your needs. Highly recommended!

December 3, 2022
Unprompted review
Rated 5 out of 5 stars

Wish I'd invested in these sooner!

Miles is a legend. As a fellow musician, he definitely knows his stuff and I felt in safe hands throughout!

The service was so straightforward and easy from start to finish. The 3D ear scanning tech is simply awesome and oh my days, the fit I've ended up with is absolutely perfect.

My new in-ear monitors look, sound, and feel incredible. I've been using them pretty much every weekend for the last 4 months and they've literally changed the game. 100% recommended!!!!

Thanks again, Miles!

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service, from an initial chat as I had no clue about what I needed, to coming to me to demo some units and create the mould, Miles was awesome to work with.

Solid and friendly advice meant I got the right pair of iems for what I need, without breaking the bank.

My iems have been used heavily for most of the busy gigging season and my hearing and performance is so much better for it, thank dude!

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible experience, 100% recommend!

Incredible experience!

DCA is a great company with excellent knowledge of the market and products that they offer. Always on hand to answer questions, give fair and honest advice and in no way pushy.

The cutting edge tech they use and relationship they have with suppliers is awesome.

The product I ended up with is exactly what I was after and within budget, my IEM's fit and sound incredible.

Massive thanks to an awesome company

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

Strongly Recommend. Great service

Really well run company. Great consultation and fitting service. Very well informed about all things monitoring and the final product I received was to an excellent standard. Can recommend highly enough.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Why didn’t I invest sooner?!

Top class service from the beginning. Miles was fantastic and was only interested in educating on the products available and what would be best suited for the criteria we provided.

The tech he uses in order to obtain the ear imprints was so much more appealing than the traditional way of “foam in the ear”. I felt comfortable on both occasions (had to come back after a ear syringe).

I opted for some amazing 64 audio IEMs and a nice touch from Miles was posting them out next day so they would be ready for the gigs that weekend.

Miles is your man if custom IEM’s is what you are after. Huge range of products available and you never feel like you are being sold to.

Can’t recommend Dakin Custom Audio enough.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent process from start to finish

Excellent process from start to finish. Miles is super knowledgeable, and gives really detailed and cogent answers to all your questions about IEMS. He only works with quality IEM providers, and is very effective and efficient. I loved working with a working musician who really understands fellow musicians and what's best for our ears. You're working with someone who is in the game, rather than someone that has the knowledge but not the practical application of being a musician. The 3D scan was fab and simple. And as i've always believed, simplicity is usually the best way forward. I wanted endgame IEMS and Got some A18t's from 64 audio for home studio, live, live streaming and mixing. Super grateful to Miles @ Dakin Custom Audio, & 64 Audio. Would really recommend his services to every musician!!

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

GAME CHANGER!

I just wanted to give a massive shoutout to Dakin Custom Audio because they went above and beyond to make sure my custom 64 Audio In-Ear Monitors were ready for tour! 🤘
From prioritising the build to meeting me en route to our first show it’s been an incredible experience from start to finish.
Fellow musicians if you thinking about upgrading your gear then Dakin Custom Audio is the worlds first independent 3D impression specialist and is far better than the old mould methods! Thanks again guys! 🖤🔥

September 8, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Conor! Thanks for sharing your experiences on here dude, it was a pleasure working with you all! I'm stoked we managed to get your IEMs to you in time for Tour, I was really pleased I could manage to catch you en route to your first show would have been a shame for you to not have them for the first couple of dates, happy to do it! Excited to see what you guys get up to next! 🤘 Thanks again, Miles

Rated 5 out of 5 stars

Truly blown away by the difference these make.

I’m writing this after gigging with my custom in ears for the first time last night and am frankly blown away.
It’s mad to think I went all these years without them! Just the overall clarity and balance in my ears and how good the fit is.
Thanks to DCA for going above and beyond to make sure I had every question answered and every type of in ears tried out to make sure I get what is most suitable for me.
No push to get the most expensive thing, no ‘hurry up and give me your money’, just genuine people, passionate about what they do.

September 4, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Ash, thanks for your kind words and I'm really glad you enjoyed the process with us and my style of working! 🤘
It's been great working with you and your questions were always super welcome, it's been great getting nerdy talking about IEMs with you and I understand this is a big investment so it's worth us taking the time to get it right, and I'm glad we did! I'm stoked you're happy with your new IEMs and if you ever need any more help in the future, feel free to give me a call! Thanks again, Miles

Rated 5 out of 5 stars

Miles at DCA provides an excellent…

Miles at DCA provides an excellent service.

He has a wide variety of products for consideration and has extensive knowledge on each one of the products.

Very considerate during the 3D scan procedure.

July 13, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Jack! Thanks for taking the time to pass on your feedback about me and our 3D Impressions, we really appreciate it! It was great working with you and I hope you enjoy gigging with your new ACS Customs and that the plugs come in handy with those wilder group drum lessons! Thanks again, Miles

Rated 5 out of 5 stars

The best service for choosing IEM's

Miles from DCA was incredibly helpful, being happy to answer all my questions and was very informative.

When Miles came to scan our ears (a far more swift and comfortable process than traditional molds) we were also able to try demo units to help choose which IEMs we would like and ask questions we had about the products or processes.

I now have my IEMs and they fit fantastically and sound great!

July 29, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Matt! Thanks for your feedback on our 3D Impression processes and I'm really glad you enjoyed working with us. I'm stoked your IEMs are living up to expectation and I'm looking forward to following you as your theatre shows take off next year! Thanks again, Miles

Rated 5 out of 5 stars

Awesome service from start to finish

Awesome service from start to finish. Tried loads of options and spent time with Miles critical listening with no pressure at all. Just received my finished iems and they fit perfectly and sound great.

Thanks again!

July 28, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Jon! Thanks for taking the time to leave this review - it was great meeting you and getting into detail about which IEMs are right for you, so pleased you're happy with your A12ts I definitely think you made the right decision, and its been great seeing your updates on social media too! 🤘 Thanks again, Miles

Rated 5 out of 5 stars

Excellent service and great to work with

Excellent service from a very friendly and knowledgeable team.

As a working musician firstly, I highly recommend turning to IEMs for on stage monitoring (I have resisted for years but have seen the light. Lol) and secondly, for getting set up and sorted with IEMs using Dakin Custom Audio must be the best way to go about it.

I had very little experience with IEMs. Makes, models, how high up the range would suit my requirements etc… but DCA spent time using demo sets to highlight each model and offer invaluable advice.

I tested the demo sets, had my ears 3D scanned, picked the IEMs for me following their advice and received within 4 weeks - I didn’t even need to leave my house with their door to door service.

The time they put into me getting the right product meant I hit the ground running and have now got the best on stage monitoring I’ve had - I’m approx 30 gigs in with my new IEMs up to writing this review, my bass player has since used DCA and ordered his IEMs and the singer is getting ready to get set up with DCA as well.

Thanks DCA

July 25, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey David & the rest of you at New Ventures HQ! Thank you so much for taking the time to write such a detailed review, I really appreciate you sharing your experiences on here! 🤘 I'm really glad you enjoyed our processes and are getting on well with your 64Audio IEMs and it was great fun working with you guys! Keeping up to date with your socials it looks like you've had a really busy summer so I'm stoked your IEMs are keeping things sounding sweet for you as you bounce around the country! Best of luck with the Christmas gigs! Thanks again, Miles

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. 100% would recommend to anyone looking to get some moulds. I have had moulds done before by other companies but this is by far the least intrusive and easiest way I have ever had them done.

Everything went smoothly and the end product came out great!

June 23, 2022
Unprompted review
Dakin Custom Audio logo

Reply from Dakin Custom Audio

Hey Adam, thanks for taking the time to write this and reflect on our 3D Impressions too! Really glad you were pleased and more comfortable with everything we did, that means alot to us. Enjoy your customs and hopefully work with you again soon! Cheers, Miles

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look