Daniel of Windsor Reviews 238

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 2 out of 5 stars

I ordered a bag on line last week and received an acknowledgment of the order so was surprised to receive an email on Saturday saying the order is out of stock. Shame that didn’t come up when I ordere... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Delighted with my Skechers trainers. Brilliant price, and free postage. Big thank you.

Company replied

Rated 5 out of 5 stars

Excellent delivery experience this morning. On time and very professional and friendly two team members who unpacked the items and took away the packaging. They thanked us for our custom and we than... See more

Company replied

Rated 5 out of 5 stars

What a wonderful find. An independent family run department store which delivers high quality, competitive priced goods. I cannot fault. Good communication and excellent product. I would not hesita... See more

Company details

  1. Department Store
  2. Bakery
  3. Children's Toys Store
  4. Fashion Accessories Store
  5. Gift Shop
  6. Outdoor Sports Store

Written by the company

Daniel of Windsor was originally established in 1901 by Walter James Daniel and has always remained a family-run independent store. Our range of departments includes a wide range of luxury goods from hundreds of premium brands across a selection of departments. You will find a selection of luxurious items within our wide range of departments, including: furniture, home furnishings, toys and games, and luxury fashion for men, women and children. As well as sports and leisure clothing and equipment, baby and nursery, alongside luxurious gifts for your loved ones. If you’re looking for gifting, designer homeware or even for contemporary fashion - make sure to browse the full selection across our departments. We like to deliver the best in-store experience, so you will find a wide range of services and concessions within our stores. From in-store dining at Heidi & FOGGs, to Gait Analysis, to Lingerie Fitting services.


Contact info

4.0

Great

TrustScore 4 out of 5

238 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Trustworthy

Purchased item was in great condition and very speedy delivery. Definitely trustworthy.

July 7, 2022
Daniel of Windsor logo

Reply from Daniel of Windsor

Hi Nadja,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Go cart with carry case

I am really happy with my purchase, I was very impressed with the fast and excellent service and the cart and carry case is just what I wanted.

July 7, 2022
Unprompted review
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Reply from Daniel of Windsor

Hi There,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Quick delivery and low cost

Quick delivery and low cost , high quality products!

June 18, 2022
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Reply from Daniel of Windsor

Hi Chris,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

There was a mix up with my delivery

There was a mix up with my delivery. This got sorted straightaway. Great customer service.

June 18, 2022
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Reply from Daniel of Windsor

Hi There,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

The delivery was good

The delivery was good, but as it was for a present, I don’t know how good the product was.

June 17, 2022
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Reply from Daniel of Windsor

Hi Liz,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Very good service from Daniel Store

Very good service from Daniel Store. Not used before, but would certainly do so again.
Well packed and quick delivery. Thank you.
I purchased a Delonghi Toaster and Kettle, and similar to another comment, I didn’t think the quality was quite what it used to be. That’s no reflection on this store, just the manufacturers.
Buying online is not easy, but Daniel Store
made the experience quite easy.

June 14, 2022
Unprompted review
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Reply from Daniel of Windsor

Hi,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Very pleased with what I bought from…

Very pleased with what I bought from Daniels. They weren't a store I'd used before but would but again. Good price, and delivered quickly. Impressed.

June 11, 2022
Unprompted review
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Reply from Daniel of Windsor

Hi Jon,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

My first time using Daniel Store and…

My first time using Daniel Store and very satisfied with the service. Many thanks to them. Bought a Delonghie toaster to replace the one I had for over 15 years. The only reason I was replacing this great workhorse was because I was a bit over exbubriante one day when cleaning and managed to defunct one side of this 4 slice toaster. I was delighted to find the same design at Daniels store for a great price. However (and this is no reflection on the store) the intervening years since the manufacturing quality of the first toaster to todays standard leaves a lot to be desired. Outer casing is good, but the inner body is very tinny and not a patch on the proper stainless steel racks of my old one. Also, and I don't understand the science of this, but the toast comes out too dry and hard, almost as though you've toasted old stale bread ( and I do know how to adjust settings). I don't think for one minute this will have the longevity of the original toaster as it seems a cheap facsimile of its predecessor. Just think it's down to the diminishing quality of most things manufactured these days, whereby we are pandering to profits and expected to condone the current trend of a throw away society because things are no longer made to last. However, as I stated earlier my comments are related to the item not to Daniels store, and would be more than happy to use their efficient services in the future.

June 10, 2022
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Reply from Daniel of Windsor

Hi Chris,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Lovely product and impeccable service

I ordered some Sheridan towels recently. Not everything in my order was available, and the company contacted me quickly to let me know and ask how I wanted to proceed. I was able to replace the unavailable item with something else in the range, and the whole process was quick, efficient and easy. I can't fault the service. The towels themselves were beautiful - lovely quality and texture and subtle shades. I can see them lasting for a long time.

June 10, 2022
Unprompted review
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Reply from Daniel of Windsor

Hi Helen,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Excellent quality and Style

Very stylish limited edition bag I can understand why it is completely sold out . The quality is excellent I would definitely recommend it!

June 10, 2022
Daniel of Windsor logo

Reply from Daniel of Windsor

Hi There,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Service was excellent order arrived on…

Service was excellent order arrived on the time we were given and the garden furniture is good

June 10, 2022
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Reply from Daniel of Windsor

Hi Graham,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Yes very efficient

Yes very efficient
Spoke with a Sales Assistant whom helped with my purchase.
Very pleased with all the help he gave.

June 10, 2022
Unprompted review
Daniel of Windsor logo

Reply from Daniel of Windsor

Hi There,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Excellent product and customer service.

Excellent product and customer service.
Would definitely use again.

June 7, 2022
Unprompted review
Daniel of Windsor logo

Reply from Daniel of Windsor

Hi Helen,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Bought a Delonghi kettle online to…

Bought a Delonghi kettle online to replace broken one. Very good price, no postage fees, well packaged and prompt delivery

June 7, 2022
Unprompted review
Daniel of Windsor logo

Reply from Daniel of Windsor

Hi Carol,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Good communication throughout. Handbag arrived beautifully packaged. Could not fault anything.

June 6, 2022
Daniel of Windsor logo

Reply from Daniel of Windsor

Hi Jackie,

Thank you for taking the time to leave your kind review, we really appreciate it.

We're so glad you were impressed with the service you received!

Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Sizing of fitted sheets

Very helpful in finding the correct depth of fitted sheets.

June 6, 2022
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Reply from Daniel of Windsor

Hi Hazel, thank you so much for taking the time to leave us a review! We're pleased to hear you're happy with our service in finding the correct depth of fitted sheets. Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Good speedy service

Good speedy service, well pleased

June 2, 2022
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Reply from Daniel of Windsor

Hi William, thank you so much for taking the time to leave us a review! We're pleased to hear you're happy with our service. Best wishes, Daniel Customer Service

Rated 5 out of 5 stars

Ordered the Delonghi coffee machine at…

Ordered the Delonghi coffee machine at a very competitive price and collected in store - perfect!

June 2, 2022
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Reply from Daniel of Windsor

Hi Ben, thank you so much for your kind review! It's great to hear you're happy with your DeLonghi Coffee Machine purchase, we hope you enjoy many great cups of coffee :) Best wishes, Daniel Customer Service

Rated 1 out of 5 stars

They cancelled order and kept my money

Spent £2,000 on a piece of furniture. On the day of intended delivery, they cancelled my order without any explanation or apology. I am still waiting for the money back which they’ve had for over a week now.

Update: I have still not received the money back. They have now been holding my money for almost 4 weeks.

June 1, 2022
Unprompted review

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