Daraz Sri Lanka Reviews 353

Absolutely horrendous delivery service. The parcel is stuck in their sorting facility for over a week now. No way to contact any sort of customer support. Used to be able to connect with an actual human agent not so long ago and then they cancelled that and created a customer care bot instead. Now the bot doesn't seem to work either. Can't seem to get in contact with anyone in the company. Stay away from Daraz as much as possible.

This is offering terrible service. I usually use the pay-in-advance option since I’m not at home most of the time. I ordered a 2L bottle and prepaid, but they delivered a 1L bottle. I’ve been trying to reach out to Daraz, but it's unreachable, and their customer support is terrible. Never pay in advance if you're planning to purchase from this app.

I’ve had a good experience shopping on Daraz.lk. The website is easy to use, and I appreciate the cash on delivery option, which means you only pay when the product arrives. The "any 3" offer, where you get free shipping when you buy three items, is a great bonus. Checking reviews, photos, and ratings before purchasing helps in finding quality products and avoiding scams. Delivery is usually on time, though overseas items can take longer to arrive. Customer service is helpful, but response times could be quicker. Overall, Daraz is a reliable platform for online shopping in Sri Lanka, and I’ll continue using it.

I have ordered photo copy packs it took long time then I try contact them. But all of the numbers, email addresses and Whatsapp is unavailable. Even seller not replying to messages. Finally I went to the collecting center nearby. They checked with their computer and said seller not accept the order. Daraz not told it to me. They asked me to cancel order. I did it. My money has received. Then I tried again the same product with different seller. Finally he also the same man. I faced the problem again. I don't know why they publish the products. Also I don't know why Daraz keep this type of sellers with them.

I have made an order for two sets of the same item on Daraz. But the seller has cancelled my order and refunded me only for one set of my order (50% of my full payment). I had the same bad experience for two times repeatedly. This is absurd.!!! Seller accepts the payment and then after two-three days he cancel the order and refunds only 50% of the payment. This is crazy. Never make any order on Daraz. They are real thieves. There is no one to complain… Online help platform works on virtual message system and doesn’t help at all. The dirtiest online shopping app ever..!!!

If the parcel goes missing. You've to call them and locate the parcel and get it delivered. Unless it shows delivered on the website (Ali Express/Daraz) and while not actually delivered. I used google search to find their contact number. No one tends to answer the phone. They occasionally answer the calls. I had one parcel went forever missing. Could get the other parcel delivered because of the new web update the Ali express which shows the contact details of the courier. So i opened a case and while it getting processed i could locate the parcel by digging more info on the internet. If there's no courier information on the Ali Express web it was most likely that i could loose the other parcel as well. Which discourage us to shop from Ali and Daraz. Otherwise i could have been marked as delivered and I won't get to have it for real. Geeks like us could have chance to solve these problems. What about the common people. So can't accept this behaviour.

Numbers to contact if your parcel goes missing:
Darz Express: 94117732700 (Worked)
Email: clientsupport @daraz.lk (Did not work)

packages from aliexpress are always delivered by this useless company. my package was delivered to kilinochchi INSTEAD of tangalle, then spent approx. 30 days there, while I was trying to get it. NO telephone call from daraz express, NOTHING. package was then returned to china and I lost usd30..!!! RUBBISH COMPANY..

I strongly recommend being cautious when considering purchases from this platform. My experience was disappointing due to several issues: poor product quality, items being unavailable after purchase, and an unhelpful customer service team that didn't meet expectations. Additionally, I advise against saving card details on their site for security reasons. They are online thieves!

I have ordered spare parts and expected date to deliver was on 6th of November ( which is after one month from the order date). On 18th November daraz app showing rejected at doorstep. I have not received any call or no one came to my doorstep. I went to kaduwela branch and there is no one to help me out. They don’t even provide with me any responsible persons contact details. They saying they don’t have any managers talk. They only have warehouses which they can’t resolve any issues. Im really disappointed with Daraz and never gonna order anything from them. Don’t waste your time with Daraz.

Ordered a laptop on 10 November and did NOT receive a receipt or acknowledgement via email. Order status indicated it was ready for dispatch, but had been cancelled on 14/11 without notice. When I logged in on 16/11, the order status indicated that the refund has been processed on 14/11, but I am yet to receive the refund as on 18/11.
There was no response to be inquiries via customer support chat online.

I placed an order in daraz and used the installement payment method to pay for the order and the order got cancelled due to a system default error. But money was deducted from my bank and from the KOKO. And now I cannot reach a customer care service agent. Even though they say we can contact an agent through live chat, it get directed to their ChatBot. Which is no HELP when it comes to these types of situations. And there’s no working phone number of theirs. They dint even deserve to receive one star. My advise is only use the COD method for payments cause then no fraudulent activities will be done by the app.

Pramudi

I have already written a review regarding my issue. October 11th 2 emails received informing that my 2 packages have been delivered. On arriving home it was confirmed that nothing had arrived. Their customer service, if you can talk to someone, is a joke Their contact phone number just automatically shuts off on you. I've now handed over the issue to my bank. AGAIN DO NOT ORDER FROM THEM. IT'S MORE TROUBLE THAN ITS WORTH.

Daraz gives a very poor service when they refund. Not recommended.

I received a wrong item when I ordered this. They sent me a electronical mosquito killer for that. Then I returned the package again.

After that I got an email that my refund is being processed into my account on 4.10.2024.

Still my payment has not refunded. And their hotline is another joke!! Chat bot and live chat is also same.

They should get in touch with the client which they have not done.

Daraz agents have not attempted to contact me and deliver. They claim that they have delivered the package. Daraz is an unreliable e commerce platform which should not be allowed to continue. They deceive the client and the priciple supplier. They are not contactible on the phone and their chat bot doesn't serve any purpose.

I hope the relavent regulator takes action against operators of this nature.

Recently I returned an item which I brought from Daraz. I got the refund as Daraz points. When want to order another item and pay with Daraz points, I couldn't redeem the points, even I tried several times. Very poor customer service. Even you can't make a complaint with a voice call

Some items are missing on delivery.
Currier person said he give it to some around the house without even asking me.
I didn't even able to take refund.

I really love this website and wish that it would be successful like Amazon. I've pretty much always been pleased over the many years that I have used them. They have nice products at a good price, wonderful return policy, and cancellations. However, the most crucial part is providing security of a customer information. I've used my credit cards over the years and very sadly, I had fraudulent charges on my Visa (US$250) and then again today on another Visa Card ($29). Someone used these cards that I had previously used on Daraz.lk to purchase. This is horrifying. This should never happen. To reach customer service is near impossible from another country.

Recently I bought a recumbent bike from Daraz online platform. Most of the parts of the item were corroded.

Third party delivery partner who delivered the item to me hadn’t updated the delivery status. Then I went behind him and ask to do so. It was taken a week to update. Then only I can request a return and refund from Daraz app.

Afterwards I returned the item to Daraz requesting my refund.

After weeks back Daraz reviewed the item and rejected to refund me. They haven’t even open the parts of each item and checked before rejecting my request.

Believe me, they haven’t even went through the photos I attached with refund request. That I realized while chatting with Daraz.

Sellers and Daraz, both parties are responsible to provide quality products to their customers. But that is not practicing on this platform. End of the day customer has to bear all the burden. I really disappointed with their inhumane services. They have to keep in mind that they are dealing with people not with robots. Also with others money.

18th of Aug 2024 I paid for this item, today is 15 Sept 2024, still I am struggling to recover my money due to negligence of Daraz.

All the means of communications have been blocked by Daraz except ‘chat’ function. It won’t work with complex issues such as mine. We can’t call or email them and explain the situation???

I almost spent four weeks trying to recover my money. Who will bear the cost of my time I spent for repacking to return, waiting hours without going to work to return the item and receive back the item from delivery parties etc etc due to others faults???
I don’t recommend Daraz for anyone to purchase online.

almost looks like a scam. cash deducted from the card immediately but no response after that

Daraz has hidden one star review with feedback against two seperate purchases on the platform. Internet research suggests this is the norm.