Brilliant company, always friendly & helpful when you call the office. Drivers excellent, Never had a problem with Darch Oil service & reliability, great communication at all times. Wouldn’t go any... See more
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Review summary
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Reviews shaping this summary
Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and... See more
Fantastic service, as always! Easy to order online, or if ordering via phone the staff are always friendly and happy to help. The delivery drivers are always respectful and careful on our property w... See more
Very easy to order and good information about the delivery day. The delivery driver was extremely pleasant and followed the original online directions perfectly. I have been using this company fo... See more
Company details
Written by the company
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Contact info
United Kingdom
- darchoil.co.uk
4.2
Great
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Reliable
Reliable. Informed us of change of oil delivery date promptly after initial booking date.
Early AM delivery.
August 28, 2024
Competitive price and quick delivery.
August 27, 2024
Delivery was very poor this time
Delivery was very poor this time
Never experienced this before
August 28, 2024
Great friendly service
Great friendly service, delivered exactly as scheduled. Darch has proven to be reliable and helpful for many years now.
August 27, 2024
Pretty hopeless
Put the order in and requested a specific delivery date due to access issues and dates someone was available to oversee. Order quoted the requested date but no text came through on the day prior. I called the morning of the planned delivery only to be told the order would be the following week when I was away and access would be difficult. I managed to get my heating engineer to meet the delivery on the new date and requested a call early morning to give him a time window. Driver called 15 minutes from arrival after me calling the yard to chase!!!! Luckily my heating engineer picked up and was able to get to the house in time. All in all, not a great experience. Poor communication. Unlikely to use again.
September 10, 2024
Reply from Darch Oil
Hi Geoff,
Thank you for sharing your experience.
We acknowledge that the delivery process didn't go as smoothly as you had hoped. Your request for a specific delivery time was noted, though it's important to mention that our system doesn’t offer guaranteed time slots. This was communicated during your call, and while we understand this may not have been ideal for you, we worked hard to accommodate your needs after you requested to reinstate the order.
Although communication could have been clearer, we managed to ensure your delivery was completed with the help of your heating engineer. We take your feedback on board and will continue to improve where possible.
If you would like to provide further feedback, please email me at feedback@darchoil.co.uk and I will look into it directly.
Kind regards,
Andy
Very easy and efficient
Very efficient ( I didn’t know the tanker had been until I picked up the invoice) and competitive on price.
August 20, 2024
Always helpful and on time with…
Always helpful and on time with deliveries. Have used this company for many years and have always found their prices very fair.
August 12, 2024
Excellent service
Excellent service
Good communication before delivery
Driver who organised delivery was excellent
August 4, 2024
Delivered When Promised, Easy to Order
Delivers when promised, helpful driver, competitive price.
July 29, 2024
Great professionalism
I had an oil delivery today and Pete the driver was brilliant. He dealt with an unexpected situation with great professionalism and in a friendly and helpful manner. Thank you to the staff at the Yeovil branch too, who were easy to contact.
August 16, 2024
Unprompted review
Great service no mess respectful of the…
Great service no mess respectful of the surrounding plants
July 15, 2024
Great Prices, Great Service
Great prices, great service. We were very low on oil and the delivery came within 24 hours of us placing our order! Thank you Darch!
July 2, 2024
They came on a Sunday morning.
July 14, 2024
Order delivered on time
Order delivered on time. Driver was polite
And took care not to damage any plants with hose which has to cross the front garden to reach the tank at the side of the house.
June 29, 2024
Easy to order and efficient office…
Easy to order and efficient office staff. Special instructions were followed. Friendly and helpful delivery driver.
June 29, 2024
Great service
Great service, good prices, local and friendly delivery drivers who always know where the tank is. Recommend to anyone.
May 23, 2024
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