Whole experience has been great. Sonia, who I ordered through was really helpful & informative. I did not feel rushed or pressured as can sometimes be the case when ordering over the phone. Del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can only review service at present as furniture only delivered this morning and were still trying it out. Pleased with the whole process to date - very helpful staff, keeping us informed and updated t... See more
Company replied
We visited the Birmingham store to look out and try out a Bromley sofa bed. Sonia was brilliant and showed us how the sofa bed worked and then spent time with us while we deliberated about colour and... See more
Company replied
Very happy with the excellent advice & service from Mohammed Adil at the Birmingham branch of Darlings of Chelsea. We purchased a lovely sofa bed having seen all the options available. Kept very well... See more
Company replied
Company details
- Sofa Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Living Room Furniture Store
Written by the company
Browse our huge selection of sofas, sofa beds, corner sofas and more at Darlings of Chelsea. We offer high quality, hand crafted luxury sofas at great prices.
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Darlings Of Chelsea
Hi,
Thank you so much for the kind words - we really appreciate you taking the time to leave a review. It's great to hear the service hit the mark for you!
All the best,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi,
Thank you for the lovely feedback! We're so happy the colours and fabric caught your eye - that means a lot to us.
Please do let us know if you would like any assistance in placing an order.
Best wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi George,
Thank you so much for the kind words! We're really glad you love the sofa and that our team could help you find the right fit.
We'll pass your compliments along to the team, enjoy your new Wantage sofa!
Warm wishes,
The Team @ Darlings of Chelsea
Comfortable Chair
Comfortable Chair
I bought an armchair in a recent sale. It is very comfortable leading to a high risk of drifting off to sleep while I am watching television!
June 20, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Ray,
Thank you for the lovely review - that's exactly the kind of "risk" we love to hear about! We're delighted your new armchair is proving so comfortable, even if it means the odd doze off in front of the television!
Enjoy every cosy moment with it!
Best wishes,
The Team @ Darlings of Chelsea
Very helpful staff in Solihull shop and…
Very helpful staff in Solihull shop and so useful to be able to see and tryout our sofa bed ahead of purchasing.
Good communication on delivery times and on the day, they were very efficient from start to finish.
July 14, 2026
Reply from Darlings Of Chelsea
Hi Julie,
Thank you for your lovely feedback! We're so glad our team were helpful and that trying out the sofa bed in person gave you confidence ahead of purchasing. It's also great to hear the delivery communication and process were efficient from start to finish.
Thank you for choosing Darlings, and we hope you enjoy many comfortable years with your new Bromley sofa bed!
Best wishes,
The Team @ Darlings of Chelsea
I requested samples of material for a…
I requested samples of material for a sofa, and they arrived very quickly.
July 6, 2026
Reply from Darlings Of Chelsea
Hi,
Thank you for your feedback! We're glad the samples arrived quickly for you. If you have any questions or need help choosing the right material for your sofa, we're always happy to assist. Thank you for considering us!
Warm wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi Julia,
Thank you for your kind words! We're so glad the service was prompt and met your expectations. We look forward to serving you again soon!
Warm wishes,
The Team @ Darlings of Chelsea
Excellent service from brochure to delivery
Easy online ordering. Great to get a phone call to check all the details of the order. Kept informed about progress and possible delivery date.
Delivery information clear and precise and so easy on delivery day. Thank you Atlas.
The sofa I ordered is absolutely brilliant, couldn’t have wished for better.
Great service throughout the whole buying experience. Thank you.
July 14, 2026
Reply from Darlings Of Chelsea
Hi Gabby,
Thank you so much for this wonderful review! We're delighted to hear the whole process went so smoothly, from easy online ordering and that confirmation call, right through to clear delivery communication and a seamless delivery day. It's fantastic to know you're thrilled with your new sofa too - that's exactly what we hope for. Thank you for taking the time to share such detailed, kind feedback, we really appreciate it!
Best wishes,
The Team @ Darlings of Chelsea
Samples
The samples arrived the day after I requested them, they all feel fantastic quality too
July 5, 2026
Reply from Darlings Of Chelsea
Hi,
Thank you for sharing this! We're so pleased the samples reached you so quickly and even happier to hear the quality made a great first impression.
Please do get in touch if you would like to place an order, we'd love to help you find a sofa that's just right for you!
Warm wishes,
The Team @ Darlings of Chelsea
The installers worked well as a team
The installers worked well as a team, took care of the product. Polite and efficient.
July 3, 2026
Reply from Darlings Of Chelsea
Hi Tony,
What a wonderful way to start our week - thank you! It's fantastic to hear the team brought both care and coordination to your new furniture, alongside genuine politeness and efficiency. We'll pass your kind words straight on to them, as recognition like this really does make a difference.
Thank you for taking the time to share it with us! We hope you enjoy your new Helston sofa and sofa bed for many years to come.
All the best,
The Team @ Darlings of Chelsea
I received my lovely samples and…
I received my lovely samples and decided to visit the Parsons Green branch (after checking the opening times) but found the showroom closed! For the day. which was very disappointing as I live quite a long way away, will visit sometime again in the future
July 2, 2026
Reply from Darlings Of Chelsea
Hi Rocio,
Thank you for your feedback. Our opening times are always kept up to date to reflect current information, so we're sorry for any confusion caused on the day.
We're sorry your visit didn't go as planned, especially after coming from so far away and we'd absolutely love to welcome you back for a better experience next time. Thank you for your understanding!
Best wishes,
The Team @ Darlings of Chelsea
We were provided excellent service
We were provided excellent service. Product is very good quality. Delivery was as per advised.
July 10, 2026
Reply from Darlings Of Chelsea
Hi Ajit,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our service and that you're happy with the product quality. It's also great to know the delivery met your expectations.
We really appreciate you taking the time to share this feedback as it means a lot to our team. Looking forward to hopefully seeing you again!
Warm wishes,
The Team @ Darlings of Chelsea
Incredible quality
Incredible quality, stunning sofa that looks incredible in our living room, so happy with the service, quality and delivery
July 9, 2026
Reply from Darlings Of Chelsea
Hi Kate,
Thank you so much for this wonderful review! We're delighted to hear the sofa looks incredible in your living room and that you're happy with the quality, service and delivery.
Enjoy your new Whinfell sofa and thank you for choosing us!
Best wishes,
The Team @ Darlings of Chelsea
Excellent service from start to finish
Excellent service from start to finish. Sofa is well made and looks stunning in our room
July 1, 2026
Reply from Darlings Of Chelsea
Hi Catherine,
Thank you so much for taking the time to leave this feedback, it really means a lot to us! We're thrilled to hear you're happy with the service and that the Ashdown sofa looks stunning in your space.
Enjoy your new sofa, and don't hesitate to reach out if you ever need anything else.
All the best,
The Team @ Darlings of Chelsea
Great service. Good product
The delivery men were on time and worked hard to get are sofa delivered. The sofa bed is just great.
July 8, 2026
Reply from Darlings Of Chelsea
Hi Elizabeth,
Thank you for the great review! We're really pleased to hear the delivery team were on time and worked hard to get your order delivered smoothly and that you're loving your new sofa bed.
We'll be sure to pass on your kind words to the delivery team. Enjoy your Bromley!
Warm wishes,
The Team @ Darlings of Chelsea
Great customer service
Great customer service! Love our new handmade sofa which we customised
July 8, 2026
Reply from Darlings Of Chelsea
Hi,
Thank you so much for this lovely review! We're thrilled to hear you love your new handmade sofa and that customising it made it truly your own.
We'll be sure to pass on your kind words to the team. Enjoy your new Epping sofa!
Best wishes,
The Team @ Darlings of Chelsea
Lovely delivery guys
Lovely delivery guys. Quick tidy and helpful.
Bruno gave good advice.
Love the product
June 30, 2026
Reply from Darlings Of Chelsea
Hi Jane,
Thank you for the lovely review! We're so pleased to hear that Bruno and the delivery team were quick, tidy and helpful, also that Bruno's advice hit the mark.
We'll make sure to pass on your kind words to Bruno and the delivery team. Enjoy your new furniture!
Best wishes,
The Team @ Darlings of Chelsea
Our experience at the show room was…
Our experience at the show room was very good and helpful. We were given space and time to choose what we wanted. Although insurance was offered it was not pushed.
We are very happy with the quality of our new sofas whish came in good time, a little quicker than we expected.
The team who delivered the sofas worked quickly and tidily taking all packaging with them.
June 24, 2026
Reply from Darlings Of Chelsea
Hi Kimberley,
Thank you so much for this wonderful review! We're delighted to hear you had such a positive experience in our showroom, and that our team gave you the space to make the right choice without any pressure.
It's also great to know your new sofas arrived ahead of schedule and that our delivery team took good care with the setup and packaging removal. We'll be sure to pass on your kind words to the showroom and delivery teams.
Enjoy your new Shoreditch sofas and thank you for taking the time to share your feedback with us!
Best Regards,
The Team @ Darlings of Chelsea
Good service
Good service. Slight tear to bottom black cover bit not bad enough to worry sbout
July 2, 2026
Reply from Darlings Of Chelsea
Hi Catherine
Thank you for your sharing your feedback!
We're glad to hear you were happy with the service received and appreciate you letting us know about black cover. If you decide you would like us to look into this further or need any assistance, please let me know, we'd be very happy to help!
Warm wishes,
The Team @ Darlings of Chelsea
Ben was great from start to finish and…
Ben was great from start to finish and at the end we had a beautiful sofa
July 3, 2026
Reply from Darlings Of Chelsea
Hi
Thank you so much for your lovely review! It's fantastic to hear that Ben provided great service from start to finish and helped you find your perfect sofa. We'll be sure to pass on your feedback to him.
We hope you're enjoying your beautiful Whinfell sofa in Stain Resistant House Fabric Pearl, and that it brings you many years of comfort. Thank you for choosing Darlings.
Best wishes,
The Team @ Darlings of Chelsea
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.