Whole experience has been great. Sonia, who I ordered through was really helpful & informative. I did not feel rushed or pressured as can sometimes be the case when ordering over the phone. Del... See more
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Can only review service at present as furniture only delivered this morning and were still trying it out. Pleased with the whole process to date - very helpful staff, keeping us informed and updated t... See more
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We visited the Birmingham store to look out and try out a Bromley sofa bed. Sonia was brilliant and showed us how the sofa bed worked and then spent time with us while we deliberated about colour and... See more
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Very happy with the excellent advice & service from Mohammed Adil at the Birmingham branch of Darlings of Chelsea. We purchased a lovely sofa bed having seen all the options available. Kept very well... See more
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Company details
- Sofa Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Living Room Furniture Store
Written by the company
Browse our huge selection of sofas, sofa beds, corner sofas and more at Darlings of Chelsea. We offer high quality, hand crafted luxury sofas at great prices.
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Darlings Of Chelsea
Hi Steven,
Many thanks for your lovely feedback, we're so pleased that you're happy with your beautiful new Bloomsbury!
Please do let us know if there is anything we can do for you in future, we'd love to welcome you back.
Best wishes,
The Team @ Darlings of Chelsea
Absolutely brilliant service very…
Absolutely brilliant service very professional and courteous. Everything was explained very clearly and concisely I even received free of charge sample material choices for clarification I would have no hesitation in shopping with them again.
June 9, 2026
Reply from Darlings Of Chelsea
Hi Andrew,
Thank you so much for your wonderful feedback, it truly means a lot to us! We're delighted to hear you had such a positive experience and that everything was communicated clearly throughout. Sending samples is something we love doing to make sure our customers feel completely confident in their choice, so we're really pleased that was helpful.
We hope you're enjoying the new Helston sofa bed and look forward to welcoming you back!
Warm wishes,
The Team @ Darlings of Chelsea
We were provided with very helpful…
We were provided with very helpful samples and the staff were very helpful. This is the second sofa we have had from Darlings of Chelsea and we are extremely pleased with the quality and design of the products.
May 29, 2026
Reply from Darlings Of Chelsea
Hi Steven,
A second Darlings sofa - now that's the best kind of compliment! We're so glad the fabric samples helped make the decision an easy one and that our team were on hand to help along the way. Quality and design are at the heart of everything we do, so hearing that both have hit the mark for you (twice!) is exactly what we love to hear.
Here's to many more years of comfortable, stylish living and who knows, maybe a third sofa someday!
Warm wishes,
The Team @ Darlings of Chelsea
Great service from the beginning to…
Great service from the beginning to start - fantastic communication and the product is perfect - Would highly recommend 5 stars
June 8, 2026
Reply from Darlings Of Chelsea
Hi,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had a great experience with us. Excellent communication and a perfect sofa bed is what we strive for, so it means the world to us to know we hit the mark.
Your recommendation truly means a lot to our team. We look forward to working with you again!
Best wishes,
The Team @ Darlings of Chelsea
Great service
Great service from selection help through to very good delivery team, lovely sofabed safely installed !
June 5, 2026
Reply from Darlings Of Chelsea
Hi Steve,
Thank you so much for your wonderful feedback! We're delighted to hear you had a great experience from start to finish - our team will be so pleased to know the process was helpful, also that the delivery team took such good care of you. Enjoy your new Bromley sofa bed!
Warm wishes,
The Team @ Darlings of Chelsea
Good communiction delived on on time…
Good communiction delived on on time with problems. Delivery team very helpful.
Quality of the sofas excellent.
June 4, 2026
Reply from Darlings Of Chelsea
Hi Kevin,
Thank you for the great feedback! We're glad the delivery went smoothly and that the team looked after you. Most importantly, we hope you love your new Thatcham sofas and footstool, enjoy them for many years to come.
Best wishes,
The Team @ Darlings of Chelsea
A good experience!
Naomi made the choosing and buying process as easy as possible and was very helpful. Similarly, the delivery team were quick and efficient. I was kept updated on their arrival time as promised. All in all, a good experience.
June 4, 2026
Reply from Darlings Of Chelsea
Hi Andrew,
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Naomi made the whole process easy and enjoyable - we'll be sure to pass your kind words on to her.
Also, it's great to know the delivery team delivered on their promise and kept you in the loop throughout. We hope you're enjoying your new Bromley.
Warm wishes,
The Team @ Darlings of Chelsea
Amazing quality matched by excellent customer service
Amazing high quality sofas that were accompanied by brilliant 1:1 customer service that kept my wife and I up to date along the entire process.
May 29, 2026
Reply from Darlings Of Chelsea
Hi Ryan,
What a lovely review, thank you! We put a great deal of care into both the quality of our sofas and the service we provide, so it's hugely rewarding to hear that came through for you and your wife.
We hope you're both enjoying your new Sloane sofa!
Warm wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi Terry,
Thank you so much for your lovely review! We're delighted to hear that your sofa arrived on time and that you're pleased with it.
We hope you enjoy your new Exmouth sofa for many years to come.
Warm wishes,
The Team @ Darlings of Chelsea
The team in Parsons Green showroom were…
The team in Parsons Green showroom were the most helpful and accommodating in the process of purchasing and delivering my sofa bed. Laura and Keno solved all the issues in not so straightforward arrangements for me and provided excellent service.
The same goes to the customers service representative Louise Woodfield, who has resolved the issues in the most professional stress free manner. Thank you!
Darlings of Chelsey get my top star.
June 1, 2026
Reply from Darlings Of Chelsea
Hi Irina
Many thanks for your wonderful review and for awarding us your top star rating.
We are happy to hear that Laura and Keno at our Parsons Green showroom were able to support you throughout your sofa bed purchase and delivery, particularly with the more complex arrangements involved. Providing a smooth and enjoyable experience for our customers is incredibly important to us, so it is fantastic to know that their care and dedication made such a positive difference.
We're equally pleased to hear that Louise was able to assist you in a professional and stress-free manner. Our Customer Service team works hard to ensure any concerns are handled promptly and efficiently, and your kind words will mean a great deal to her.
Thank you once again for choosing Darlings of Chelsea and for taking the time to share your experience.
Best wishes,
The Team @ Darlings of Chelsea
Dodgy leg.
It's if something goes wrong - that's when you really need good service.
We bought a couple of sofas recently, all went well with delivery, we noticed a dodgy leg on one of the units.
Harriet at Customer Services sorted it out painlessly and properly.
Any issues give Harriet a call - she will sort it !
May 15, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Mike
Thank you so much for taking the time to share your experience.
We're delighted to hear that everything went smoothly with your sofa delivery and, more importantly, that when an issue arose, Harriet was able to resolve it quickly and professionally for you. Providing excellent aftercare is just as important to us as the initial purchase experience, so it's wonderful to know Harriet delivered the level of service we strive for.
We truly appreciate your kind words and recommendation. We'll be sure to pass your feedback on to Harriet, who will be thrilled to receive such recognition.
Thank you for choosing us, and we hope you enjoy your new sofas for many years to come.
Warm wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi Gareth,
This genuinely made us smile, thank you!
Craft and service are two things we truly care about, so hearing that both hit the mark is incredibly rewarding. The team pours real passion into every piece and it’s wonderful to know that shows. We hope your new Shoreditch sofa brings you years of comfort!
Best wishes,
The Team @ Darlings of Chelsea
The staff at Darlings are super helpful…
The staff at Darlings are super helpful and considerate and I am very happy with my sofa.
May 29, 2026
Reply from Darlings Of Chelsea
Hi,
What a lovely review to read on a Monday morning - thank you so much! Our team will be absolutely thrilled to hear this. We put a lot of heart into making sure every customer feels looked after, so knowing that came through really means the world to us.
Enjoy every moment on your new Portland!
All the best,
The Team @ Darlings of Chelsea
Thank you Sonia - Solihull store
We visited the Solihull store and spoke with Sonia.
We found the perfect sofa and footstool and the exact fabric and colour we were looking for.
Sonia was very helpful, knowledgeable and professional. She made the whole process very easy and enjoyable, thank you Sonia.
May 28, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Ros,
What a lovely review - thank you so much for taking the time to share your experience!
Finding the exact fabric, colour and style you've been looking for is a special moment, we're thrilled that Sonia was there to make it a great one. She truly goes above and beyond to understand what customers are looking for, your kind words will absolutely make her day!
We hope you enjoy your new sofa and footstool for many years to come. You know where we are if you ever need anything.
Warm wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi Mr Burns,
Thank you so much for your kind words - we're really glad to hear you're happy! We hope you enjoy your Charnwood sofa for years to come.
Best wishes,
The Team @ Darlings of Chelsea
Great experience from the purchase to…
Great experience from the purchase to the delivery. Fast delivery and excellent customer service.
May 26, 2026
Reply from Darlings Of Chelsea
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish. Fast delivery and excellent customer service are things we work hard to deliver every time, so it means a lot to know we hit the mark.
We hope to see you again someday!
Best wishes,
The Team @ Darlings of Chelsea
Great experience!
Great company to deal with! The quality of service is very high and the communication after the order was spot on. The delivery team did a great job and the whole process was top notch. No hesitation in recommending DoC.
May 18, 2026
Reply from Darlings Of Chelsea
Hi Roger,
Wow - thank you! Reviews like yours genuinely make our day.
We set out to make every part of the journey - from that first conversation to the moment your sofa lands in your home - as smooth and enjoyable as possible, so it's incredibly rewarding to hear it all came together for you.
Your recommendation means a great deal to us, we'll make sure the delivery team hear about this too.
We hope you're loving your new Kendal sofas and we'd love to see you again!
Warm wishes,
The Team @ Darlings of Chelsea
Excellent sofa and service
Style, comfort, delivery, quality. Very happy with my purchase
May 18, 2026
Reply from Darlings Of Chelsea
Hi Caroline
Thank you so much for your lovely feedback - we're thrilled to hear you're happy with your purchase!
It's wonderful to know that the style, comfort, quality and delivery all hit the mark. We hope you enjoy your new Purley for many years to come.
Please don't hesitate to get in touch if there's anything we can help with in the future.
All The Best,
The Team @ Darlings Of Chelsea
Excellent customer service from Keno-Paul Parsons Green Showroom
The customer service I received from Keno-Paul at the Parsons Green showroom was second to none. I had limited time and, although I had an idea of what I was after, wanted to understand the options and nail down the details. Keno took all this on board and efficiently, with care, focus, excellent range knowledge and good humour helped me make a great decision in the time I had. What I really appreciated was his listening to and hearing my needs - sofa bed, natural fabrics within a specific colour range, feather wrapped cushions and, understanding my time constraints, he didn't rush, nor distract or offer things outside of what I'd specified. Deposit made, and subsequent calls to him to finalise the purchase were handled again patiently, kindly and with genuine warmth. Delivery was smooth and within the promised timescale and the sofa is beautiful and exactly as expected. The quality of the sofa is matched, if not exceeded by the excellent customer service!
February 19, 2026
Reply from Darlings Of Chelsea
Hi,
Thank you so much for taking the time to share such a wonderful review - it truly means the world to us.
We are delighted to hear that Keno made your experience at our Parsons Green showroom so positive. Your kind words about his attentiveness, product knowledge and warm manner are a joy to read, we will be sure to pass them on to him and the team.
It's especially lovely to hear that the sofa itself has lived up to expectations, we hope you enjoy it for many years to come.
Thank you again for choosing us and please don't hesitate to get in touch if there is ever anything we can help with in the future.
Best wishes,
The Team @ Darlings of Chelsea
Damaged sofa - took 3.5 months and over 50 emails and calls to fix. Appalling customer service.
I've had a really poor customer service experience after a sofabed I bought online was delivered with many defects (a badly chipped plinth, as well nicks, cuts and scuffs on the fabric in four places).
I reported the defects immediately to both the delivery men and sent photos to Darlings directly. It was very clear that the nicks and cuts couldn't be brushed out but they insisted that they send a technician try. That entailed the inconvenience of setting aside a whole day as they won't book a specific time slot. When I complained about the inconvenience, they said they could send a regular delivery man with a brush, such was their dismissive attitude to the damage - in fact as time went on I have been made to feel like I'm a nuisance.
The technician came and reported that none of the fabric damage could be made good (as was obvious all along). She also stated that in-situ reupholstering would be inappropriate as the replacement fabric (both arms and the entire 2m back) would be folded in transit which would certainly leave a permanent mark to the nap of the velvet. She said she had written that in her report. Despite this report, Darlings emailed to say that they were pleased the marks had "improved" (they hadn't), but they would offer in situ re-upholstery. Alternatively I could keep the sofa and they would offer a £120 discount (a tiny fraction of the cost and a fraction of what it would cost them to reupholster). The discount was insulting - a reputable firm should be offering that and fixing the problem, given how many hours of back and forth with their customer service team I've had to endure. I pushed back, and they came back with a workshop based reupholstering (which will entail giving up more time to be around for collection and delivery windows).
They then reneged on that offer. Insisting my only option was an in situ reupholstering. With little choice, I said OK. Weeks went by without word. I have been left with a damaged sofa for nearly three months now. They contacted me to say that I would need to be around to take delivery of the fabric, I would then need to store it until they could arrange an upholsterer to visit. I had already made it clear that the upholsterer should arrive with the fabric and I shouldn't be inconvenienced like that and they had agreed, but have reneged again. I pointed this out in an email (we are at 45 emails now) and they ignored me.
I took delivery of the fabric and booked in the upholsterer for the following week, setting aside a whole afternoon (another inconvenience) and I'm waiting two weeks for the upholsterer.
The customer service team seemed quite rudderless and disorganised. Given the initial compensation they offered was so low - so much lower than the cost of new fabric and an upholsterer's time - I suspect that they were hoping I would just give up and go away.
The upholsterer came almost 3.5 months after the initial delivery and did an excellent job. I now have a sofabed I am very satisfied with, but good grief was it painful to get there.
May 21, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Mr Smith,
We are truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At Darlings, we always strive to ensure every customer receives a perfect sofa along with the highest standard of service throughout their journey with us.
We understand how frustrating and inconvenient this situation has been for you, particularly with the delays and ongoing communication regarding the repairs. As part of our standard process, we arrange for a technician to assess any reported issues first hand so that the most appropriate resolution can be recommended. While every effort was made to rectify the issues in a timely manner and to the highest standard possible, we are sorry that this did not meet your expectations and left you feeling unsupported.
We take great pride in our after care service and always aim to keep our customers regularly updated and cared for throughout the process. We regret that on this occasion we fell short of the experience we aim to provide.
We are, however, pleased to hear that the upholsterer has completed the work successfully and that you are now satisfied with your sofa bed. Your feedback has been taken on board and will be used to help improve both our communication and aftercare service moving forward.
Thank you again for your patience and understanding and please accept our sincere apologies for the inconvenience caused.
All the best,
The Team @ Darlings of Chelsea
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