Whole experience has been great. Sonia, who I ordered through was really helpful & informative. I did not feel rushed or pressured as can sometimes be the case when ordering over the phone. Del... See more
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Can only review service at present as furniture only delivered this morning and were still trying it out. Pleased with the whole process to date - very helpful staff, keeping us informed and updated t... See more
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We visited the Birmingham store to look out and try out a Bromley sofa bed. Sonia was brilliant and showed us how the sofa bed worked and then spent time with us while we deliberated about colour and... See more
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Very happy with the excellent advice & service from Mohammed Adil at the Birmingham branch of Darlings of Chelsea. We purchased a lovely sofa bed having seen all the options available. Kept very well... See more
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Company details
- Sofa Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Living Room Furniture Store
Written by the company
Browse our huge selection of sofas, sofa beds, corner sofas and more at Darlings of Chelsea. We offer high quality, hand crafted luxury sofas at great prices.
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Beautiful sofa
My Lincoln sofa is beautiful and we love it. The whole experience was first class from initial enquires to ordering and delivery. The quality meets our expectations, first class.
The delivery was carried out most efficiently, with the sofa being well packed and delivered with care.
May 21, 2026
Reply from Darlings Of Chelsea
Hi Gordon,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you're loving your Lincoln sofa - it really is a beautiful piece and it's lovely to know it's found a happy home.
It means a great deal to us that you had a first-class experience from start to finish. We always strive to make every step of the journey. From that first enquiry right through to delivery, so your kind words are truly appreciated by the whole team.
We hope you enjoy your sofa for many years to come. Thank you again for taking the time to share your experience!
Warm wishes,
The Team @ Darlings of Chelsea
We'd paid extra to have our sofa…
We'd paid extra to have our sofa delivered with detachable arms and feet as we wanted to ensure it would fit through the doors and corridor. The delivery arrived and the sofa wasn't dismantled (as per order). As expected it didn't fit and had to be taken away. Contacting the company to understand what happened and the next steps wasn't as straightforward. It felt no accountability was taken by the manager who eventually agreed not to charge us for a second delivery! We were mostly disatisfied with the manager's response. How do you even think it is okay to charge the buyer for a second delivery when failure with first delivery is the company's wrong doing? Two days loss of income as had to arrange to be in, and you think it is okay to say that your gesture of good will is to waive a second delivery fee????!!!
May 11, 2026
Reply from Darlings Of Chelsea
Hi Jamie
Thank you for taking the time to leave a review. Firstly, we would like to sincerely apologise for the experience you have had regarding your sofa delivery and the frustration caused throughout the process.
We completely understand how disappointing this situation must have been, particularly after you had specifically paid for the sofa to be delivered with detachable arms and feet to avoid exactly this issue.
We are also very sorry to hear that you felt unsupported when trying to resolve the matter afterwards. We understand your frustration regarding the discussion around a second delivery charge.
Following receipt of your review, a phone call has been had today with our Head of Retail to review your experience. We are very grateful for the opportunity to receive further feedback, as it allows us to address where we have fallen short and ensure improvements are made moving forward.
Please be assured that your comments have been taken seriously and will be shared internally with the team. Customer experience is extremely important to us, and we genuinely regret that in this instance we did not meet the standards you rightfully expected.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for bringing this to our attention.
Best wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi Ann,
Thank you for your review! We're pleased to have met your expectations.
Please do let us know if there is anything we can do for you in future, your feedback is valuable to us.
Best wishes,
The Team @ Darlings of Chelsea
Impressed all around
We bought a sofabed from Darlings . . .
After looking online we visited their showroom and were impressed with the wide range of styles. Laura Tyler was really great and helped us with our selection. Once ordered, the sofa bed arrived on time and the removal guys were particularly neat and tidy when setting up the sofa in an upstairs bedroom. Impressed all around.
May 13, 2026
Reply from Darlings Of Chelsea
Hi Philip,
Thank you so much for your fantastic feedback! It’s wonderful to know that your visit to our showroom and Laura’s assistance made your decision easier - she’ll be over the moon to hear this! We’re also thrilled that your delivery was right on time and that our team worked efficiently.
We hope you enjoy many joyful moments with your new Exmouth sofa bed! Please do recommend us to family and friends - we’d love to welcome them too!
Warm wishes,
The Team @ Darlings of Chelsea
Using own fabric
Although Darlings offer a good range of fabrics, alas not in my preferred colour ( pink). It was great that I could use my own fabric which matches the existing the existing headboard ( a Villa Nova fabric) and looks absolutely fabulous. I am delighted.
The quality of workmanship is top notch and everything went smoothly from start to finish including delivery, which arrived 10 mins early and was swift and efficient.
May 18, 2026
Reply from Darlings Of Chelsea
Hi Kay
Thank you so much for your wonderful review! We're delighted to hear that the option to use your own fabric worked out so beautifully and matched your existing headboard. It sounds absolutely stunning!
We'll certainly take note of your preference for pink; it's always helpful feedback as we consider our fabric range.
It's lovely to know that the quality of workmanship met your expectations and that the whole experience, from start to finish, went so smoothly. We'll pass on your kind words about the delivery team too - efficiency is exactly what we aim for.
We hope you enjoy your new Barnsley Storage Divan for many years to come.
All The Best,
The Team @ Darlings Of Chelsea
Do not like being ignored!!
Do not like being ignored!!! Sunday sofa shopping.. no one else in store. We were looking to purchase 4 sofas… Never judge a book guys🥹 Never venture there again!!!
May 17, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Lizzy
We are truly sorry to hear about your experience and completely understand your frustration. There is no excuse for making you feel this way, especially when you took the time to visit and were considering such a significant purchase.
Please accept our sincere apologies. This is certainly not the level of service we aim to provide, and we would genuinely appreciate the opportunity to make this right for you.
If you would be willing to give us another chance, please call us directly on 01252 372949 or email info@darlingsofchelsea.co.uk
We would really value the opportunity to personally address your concerns and restore your confidence in us.
Thank you for bringing this to our attention.
Best wishes,
The Team @ Darlings of Chelsea
Mohammed was great-always responsive…
Mohammed was great-always responsive and flexible to my requests. Great service
May 15, 2026
Reply from Darlings Of Chelsea
Hi Emma
Thank you so much for your kind words!
It's great to hear that Mohammed provided responsive and flexible service. We really appreciate your support and will pass your feedback to him.
Thank you for choosing Darlings.
All the best,
The Team @ Darlings of Chelsea
Mixed experience but decent quality product
We’ve had our sofas for about 6 months now and bit of a mixed experience.
We ordered via the Hertford showroom. They weren’t really willing to negotiate and the price I could get online was pretty much same- and would also have paid out a tidy sum of Avios. However, I felt morally obligated to place the order via the lady that had spent time with us in the showroom, which I ended up regretting.
A few weeks into the order period I was emailed to say they had tried to call me (I had no missed call or voicemail…) and the order would be delayed.
As it didn’t say how long a delay, I emailed to ask if delivery likely before Xmas. No reply after a week so I emailed again. Then I called and left a message. All of which ignored.
Then following a delay, we started getting emails to say that as it would be delivered near Xmas we should accept the first delivery date offered or we might have to pay storage fees. In the end, we were offered one day, which I had to take a day off work at fairly short notice. Had I not done say they said it would be weeks more before they could deliver and in meantime we’d be paying storage fees. We thought this was all pretty poor.
I will say that having raised these concerns, we had
A call from head of retail who was v professional in how she dealt. She also stated that the storage costs emails are automatic and they may have waived in circumstances where we were only offered one Xmas date.
Delivery guys were fine, we’d bought the Epping range and the sofas do look great and seem to be good quality. However, the foam around the arms and particularly the otterman is too thin, meaning when you rest your arms or put your feet up, you can feel the edge of the wooden structure beneath, which is uncomfortable.
Overall, I expect this company do make good products and we’ve been a bit unlucky with the range we chose.
December 25, 2025
Unprompted review
Reply from Darlings Of Chelsea
Hi Neil,
Thank you for taking the time to share your experience with us.
We're pleased to hear that the Epping sofas look great and that you're happy with the quality - that's always good to hear.
We do take the points you've raised seriously. The communication around the delay and the delivery scheduling could clearly have been handled better and we're sorry that the experience at that stage fell short of what we'd expect. Your feedback regarding the showroom visit has also been noted, and we will be looking into both of these matters internally.
Regarding the delivery scheduling, the Christmas period is understandably one of our busiest times of year and does operate differently to our normal delivery process - availability is more limited and lead times are tighter, which is why dates need to be confirmed and held quickly. We appreciate this wasn't ideal given the short notice and we understand the frustration.
On the foam around the arms and ottoman, we appreciate you flagging this. Comfort can vary across ranges, but we understand this has been a disappointment and we're sorry it hasn't quite met your expectations.
We hope that despite these frustrations, you continue to enjoy the sofas and we'd welcome the opportunity to restore your confidence in us should you consider visiting us again in the future.
Best wishes,
The Team @ Darlings of Chelsea
Super Quality Sofabed
The sofa is so elegant, beautiful and so comfortable. I chose one of their house fabrics and I couldnt be happier with the quality. I was worried it wouldnt be comfortable as it is a sofa bed, but ir really is comfortable and felt cosy, it is suitably squishy but firm. Its the main sofa for the house so comfort was an important factor. The delivery men were very helpful and dismantled and rebuilt the sofa to get it through the doors and took away all the packaging and showed me how to operate the sofa bed. Customer service were very helpful every time I contacted them to query the delivery schedule as it was delayed as they had to wait stock of the fabric.
May 13, 2026
Reply from Darlings Of Chelsea
Hi Caroline
Thank you so much for your wonderful review! We are absolutely delighted to hear that you are so happy with your new sofa bed and that it has earned its place as the main sofa in your home, that truly means a lot to us!
It's great to know the fabric choice worked out beautifully and we're so pleased the comfort won you over. Our teams will be thrilled to hear your kind words too.
We're sorry for the delay you experienced whilst we waited on stock and we really appreciate your patience throughout. We hope you enjoy your Exmouth sofa bed for many years to come - thank you again for choosing us!
All The Best,
The Team @ Darlings Of Chelsea
Late and not what I’ve ordered
Been waiting for my sofa for over 10 weeks (more than promised on the website) to be told at the end of the week when sofa was supposed to be with the courier for delivery that it was going to be delayed for another 2 weeks. The update was provided only after a chaser.
Awful customer service.
Sofa eventually arrived. I requested for the sofa not to have buttons in the back cushions. Darlings of Chelsea team took extra time to confirm that this could be done at no cost. Sofa arrives and the cushions have buttons!
Requested to change the cushions in line with my order and they have told me that they don’t have the same material left for making the sofa and going to send me some samples to see if they could be matched so the cushions can be remade. How is this my problem now and why they don’t take responsibility and order the right materials again?!
In addition sofa did not arrive in order - side cushions missing and despite being told they will arrive a week later, they are arriving 2 weeks later.
This is the worst company I have ever had to deal with.
May 13, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Sophia,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the experience you've had. We hold ourselves to a high standard and on this occasion we didn't meet it - we're truly sorry for the frustration this has caused.
We're glad to have been able to work through this with you directly and we want to assure you that everything is firmly in hand. Your cushions are being remade to your original specification, with a swatch sample sent directly to our workshop to ensure a perfect match. We're working to deliver to you within two weeks.
Sophia, we know this hasn't been the experience you expected and we really appreciate your patience. Please don't hesitate to reach out if you need anything at all.
Warm wishes,
The Team @ Darlings of Chelsea
Customer service review
Customer service review: great, clear and transparent communication throughout. Very rapid responses! Delivery was going to take a while (I knew it- no surprises there) but after getting in touch with customer service, they managed to deliver my sofa earlier than expected! Such a relief! Many thanks to Amelia for such great help and service!!
Sofa bed review: we’ve had the sofa bed for almost two months and so far, so good! We use the sofa bed as our only sofa as well. The fabric is so wonderfully soft. I cannot comment on the durability of the cushions yet
March 17, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Ana,
What a lovely review to read, thank you so much for taking the time to share your experience!
We're really glad the communication hit the mark throughout and even more pleased that we were able to get your sofa to you ahead of schedule - we know how much of a difference that can make! Amelia is absolutely delighted to hear your kind feedback; feedback like yours truly makes her day.
It's wonderful to hear the Sloane sofa bed has settled in so well over the past two months and that Soft as Cotton fabric is really is something special, isn't it! We hope it continues to be the perfect centrepiece of your space. Do feel free to come back and share an update on how it's holding up - we'd love to hear from you.
Thank you again for choosing us and for such a thoughtful review!
Best wishes,
The Team @ Darlings of Chelsea
Fantastic product
Fantastic product. Great customer service & brilliant delivery team. Huge fans of this company & their sofas!
May 12, 2026
Reply from Darlings Of Chelsea
Hi Fiona,
Thank you so much for your wonderful review, this really made our day!
We're so glad you're happy with your Galloway sofa and that our team looked after you well. We're huge fans of our customers too! It means the world to have your support.
Please do let us know if there is anything we can assist with in future.
Warm wishes,
The Team @ Darlings of Chelsea
Fabulous service from beginning to end
Fabulous service from beginning to end. And now we have a beautiful, elegant and luxuriously comfortable sofa in our sitting room!
May 11, 2026
Reply from Darlings Of Chelsea
Hi Claire,
Thank you so much for this wonderful review! We're absolutely delighted to hear that your experience with us was fabulous from showroom to delivery, that's exactly what we strive for.
Your new Hambledon sofa sounds like a perfect addition to your space and we hope you enjoy every moment of relaxing on it. We'd love to welcome you back whenever you're ready for your next piece!
All the best,
The Team @ Darlings of Chelsea
Excellent sofa and brilliant consultation in the showroom
We recently ordered a Hayes 2 seater sofa bed from Darlings and they were excellent from start to finish.
I initially visited the Surrey (Ash Vale) branch and the sales assistant, Mikaila, was incredibly helpful, answering a ton of my questions and helping with swatches and samples. She costed it all up on the system for us, shared a quote via email giving us the time to discuss everything at home before finalising the sale.
Delivery was well-handled, getting the sofa right up to the upstairs room it was going into - well packaged and protected and also care taken to ensure no damage to the walls or carpets on the way up. Would definitely order from Darlings again!
October 9, 2025
Reply from Darlings Of Chelsea
Hi Nick,
Thank you so much for taking the time to leave such a detailed and kind review - it really does mean a lot! We always strive to make the whole process as smooth and enjoyable as possible, so it's brilliant to hear that every stage of your journey with us hit the mark.
We know that buying a sofa is a big decision and being able to visit our showroom, take samples home and have the time to make the right choice without any pressure is exactly the kind of experience we want every customer to have.
And as for the delivery - getting a sofa bed up to an upstairs room is no small feat! We're really pleased the team handled it with the care and attention it deserved, keeping everything in perfect condition.
We hope you absolutely love your new Hayes sofa bed and get many years of enjoyment from it. We'd love to welcome you back whenever you need us!
Warm wishes,
The Team @ Darlings of Chelsea
Great quality sofa and customer service
The online service was great, kept informed throughout the process and very happy with the sofa - it was expensive but the quality of the build is clear to see.
May 2, 2026
Unprompted review
Reply from Darlings Of Chelsea
Hi Nathan,
Thank you so much for taking the time to leave this - it really means a lot to us! Our service is made to make sure every customer feels kept in the loop, so it's brilliant to hear that shone through for you online.
We completely understand that investing in a quality sofa is a big decision, but as you've already spotted, the craftsmanship really does speak for itself. Here's to many years of comfort, we hope it becomes your favourite spot in the house!
Best wishes,
The Team @ Darlings of Chelsea
Reply from Darlings Of Chelsea
Hi Carolyn,
Thank you so much for your kind words, we really appreciate it!
We're thrilled to hear that you're happy with everything from start to finish. Enjoy your new Banbury!
Best wishes,
The Team @ Darlings of Chelsea
Excellent & helpful customer service
Excellent & helpful customer service - sofa is perfect and great quality
May 7, 2026
Reply from Darlings Of Chelsea
Hi Aimee,
Thank you so much for taking the time to leave such a wonderful review!
We're absolutely delighted to hear that you're happy with your Portland sofa and that our team could make the experience a great one for you.
Please do recommend us to family and friends!
Warm wishes,
The Team @ Darlings of Chelsea
This is our 2nd sofa purchase from…
This is our 2nd sofa purchase from Darlings of Chelsea. Very good quality and great customer service.
April 30, 2026
Reply from Darlings Of Chelsea
Hi Justin,
Thank you so much for your lovely words, this has truly made our day!
We're so pleased to hear you're happy with your new Sloane sofas and that you've had a great experience with us. It means the world to know you've chosen to come back to us for a second time.
We hope you enjoy your new sofa and look forward to welcoming you back again in the future!
All the best,
The Team @ Darlings of Chelsea
Great all round service and delivery
Great all round service and delivery. Love the sofas. Thank you
May 1, 2026
Reply from Darlings Of Chelsea
Hi Jacky
Thank you so much for your kind words! We’re delighted to hear you had a great experience with both our service and delivery. It’s wonderful to know you love your sofas, we hope they bring you comfort for years to come.
Thanks again for choosing us! Please do recommend Darlings to family and friends!
Warm wishes,
The Team @ Darlings of Chelsea
Great customer service in store and…
Great customer service in store and over the phone
March 16, 2026
Reply from Darlings Of Chelsea
Hi Lauren,
Many thanks for your wonderful review. We're really pleased to hear you had a great experience both in store and over the phone. We'll be sure to pass your feedback on to the team.
Enjoy your Portland sofa!
Warm wishes,
The Team @ Darlings of Chelsea
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