Terrible customer service. I received a pair of socks last week , bad bubbling on socks . Sent email to them and DM on Instagram . No reply ! I am going on a trip tomorrow so that was the point of ord... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First class customer service. Above and beyond the norm. Warranty return without any issues, a company to be trusted without any concerns.
When walking the Appelatian Trail in 2018 I discovered the Darn Tough brand. I bought two pairs in Franklin and still used them after the AT when back in Sweden. In 2023 one pair was worn out and Darn... See more
The hiking socks eventually wore out after 4 years, but there was no problem ordering a replacement. I have trouble with friction and blisters when hiking and every other brand of socks I've tried... See more
Company details
Written by the company
Darn Tough Vermont Socks are purpose built premium merino wool socks made in Vermont, USA. Our socks are guaranteed for life to be the best fitting, most comfortable, and durable socks you'll own or we'll replace them.
Contact info
364 Whetstone Drive , 05663, Northfield, United States
- 877-327-6883
- support@darntough.com
- darntough.com
3.6
Average
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Socks Would Recommend
Socks are great quality, I can wear them all day and wool wicks away sweat. No wear seams and they come in a variety of thicknesses with different levels of extra padding. I have bad circulation in my feet so they get cold easily and when my feet get hot they sweat excessively. Darn Toughs are the only socks I've found that work.
I don't want to sound like a shill for this review; no company is perfect but the only knock on the socks would be pricing but you pay extra for a lifetime guarantee and Made in the USA. I only buy during sales which happen several times a year on Darn Tough and other online sites, and I've replaced all my socks with Darn Toughs.
There are better socks available somewhere I'm sure, but at this price, made in the USA, and lifetime guarantee? I doubt it. I mean they're socks not miracles but I would buy a pair and try it, seriously I only wear Darn Toughs now.
May 27, 2020
Unprompted review
Will be a customer for life!
I love these guys.
I initially bought several socks from them and after about a month, realized that they didn't live up to expectations and I didn't really like them. I contacted them as they have a very generous support policy and they agreed to refund my order. They asked a few questions about what I didn't like, but it was obvious for how they talked that it was because they wanted to make a better product, not because they wanted to weasel their way out of supporting it. Well, from that conversation, they recommended a few different pairs which they sent me for free. Those ended up being amazing and I ordered a ton more. I love these guys and between their socks and their customer service, they have a customer for life!
July 14, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.