Daveandcarteruk 

Terrible customer service. Use at your own risk.
We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had to be sent registered mail. Only cost 9 GBP, so I sent it. Confirmed delivery but they haven't replied to any emails since to issue me the refund. Lost the cost of the item and the cost of mailing it back.

I specifically appreciated how everything functioned precisely as anticipated, from the appliances to the amenities. This is not always the case, but it made a significant difference here.

All the 1 stars are correct.
ADVICE : UK.. contact your bank through their app, and report transaction. Chargeback for potential scam website. My bank refunded me, and guess what ,one day later my item shipped , and a get 2 or 3 tracking emails from Daveandcarter. I still kept my money even though the shipped it.
I did this 3 weeks after placing the order. You can still do chargeback if item is poor quality and has arrived already.
DONT fall for the return expense, if it's not up to standard, banks will now refund and claim it back from THEM
I'm still waiting for amazing shirt to arrive, 5 weeks on 😐.
Edit:
JUST READ the reviews that are not one star, they all read the same, all are fake, and, one fake reviewer left another review for fashionstreetuk , which is the same set up as Daveandcarter.. Hong Kong. Their replies are identical lol

Edit 2: 10/12/2025
My silk shirt arrived!! 6 weeks it took. And.. in truth it is very nice..But.. interesting the label in the neck had been ripped out .. or half left anyway. And there is no side label saying what material it actually is. Wonder if it fell of the back of a lorry. 🤔
Staying at 1 star ⭐

I noticed how calm and peaceful the atmosphere was, giving me the chance to fully switch off and recharge.

The entire experience felt smooth and simple, which I really appreciated because it let me enjoy myself without any distractions.

Everything was planned out so well that it felt almost effortless to enjoy my time there which isn't always the case in other places

Extremely poor quality. The blazer came balled up in a cheap plastic bag busted open. Claim they ship quickly, 3-5 business days, but it was over 3 weeks u til the jacket arrived. The quality of the blazer resembles that of costume quality and I wouldn’t wear this out on a date or a business event.

The comfort was decent and I slept fairly well through it didn't fully live up to my experience

This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping return costs (about £50 to return). The size guide is dreadful, the customer service is dreadful, what they want is to sell you any old tat and pretend it's a UK retailer, then make it so unpalatable to return you just throw your overpaid, undersized tat in the bin here rather than be out of more money to return it. DO NOT BUY

The cleanliness and presentation were good, though there’s still a bit of room for improvement in the overall experience.

It felt like a lot of care had been taken to make the space both functional and stylish, and that balance really made the stay stand out.

Absolute joke of a company… no conformation email… no tracking number or email.. merchandise is absolute rubbish, not what was advertised. Stay well clear of this company. Trying to get a refund but I very much doubt it.

If I could give them less than 1 star o would
Ordered a business blazer from them; 3 and a half weeks later a crumbled up jacket arrived in the post in a parcel no bigger than an A5 envelope.
Inside a light grey plastic umbrella feeling item they described as business blazer
Not only is it hideously ugly and falsely advertised; but it would go up like a can of petrol.
Contacted these wasters via email to be told I can have 20% off my next order or return the item for a full refund back TO CHINA at my own expense for £50 plus
They’re taking absolute liberties with people. Do not spend your money with them!!!

DO NOT USE DAVEANDCARTER
I order a blazer, got no receipt no email about my order, did finally get a blazer.
Not the blazer I ordered tho, or should I say not the blazer in the picture.
I emailed them and told them they have sent the wrong item.
And I was told as a gesture of goodwill
They will offer me 20% off my next order and I can keep the blazer !
The blazer is a piece of shit, nothing like what I ordered. Why would I want to keep this.
They said to return item it would cost me £50, strange this as they obviously never paid £50 to send it to me as that would have meant they was out of pocket.
Scammers stay well clear.
I will be sending it back to them and claiming my money back from my credit card.

Update
So, Dave and carter, emailed me back, offering me 70% off my next order ( like I would order anything else off them)
They keep telling me that if I want to return the item I would have to pay. And pointing me in the direction of their policies.
It also says in their policies that if the wrong item is received then they will have it back at no cost to the customer.
I’ve pointed this out three times now !
They have now stopped returning emails.
They have no intention of returning my money or sending me the item I actually ordered.
These are scam artists, do not order anything from them.
Taking away the fact the item was not what I ordered, what they did send was disgraceful. Utter tat
Avoid at all cost

I left with the feeling that I had discovered somewhere reliable and welcoming that I would happily return to in the future without hesitation

DO NOT USE THIS COMPANY ITS VERY EXPENSIVE ITEMS LISTED ARE NOT ITEMS RECEIVED AND ITS GOT TO BE RETURNED TO CHINA .....ABSOLUTELY DISGRACEFUL THIS SO CALLED COMPANY IS STILL TRADING

Everything came together really nicely from the furnishings to the way the space was organised and it left me with a very positive impression

If it were possible, I would give this company a negative 5 stars..
They are BS artists of the first degree.. The order was placed October 8th.. No hint of delivery till the 27th. Then the shipping company Evri dumps the package somewhere, nowhere near the delivery address. Dave and Carter have continued to fob me off, making it my problem to get written confirmation from Evri of non delivery.. So as it now stands, I have no goods, have spent the better part of 3 weeks chasing Dave and Carter for a refund.. for goods that were never delivered and there seems no end to this.. scam. Whatever you do, DO NOT ORDER ANYTHING FROM THESE CROOKS!!!

The combination of comfort and practicality made the stay feel both enjoyable and efficient which I really appreciated

Do not use this site. They give the impression they are a uk company, which they are not. I bought a coat, it was not the right colour or size I order. It was cheap and shoddy. They don't have returns labels and was going to cost £50 to return