Daveandcarteruk 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service. Use at your own risk. We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had... See more

Rated 1 out of 5 stars

Misrepresentation on a massive scale. This company portrays itself as a couple of lovely chummy blokes looking to change the world of fashion. The reality couldn't be further from the truth. I or... See more

Company replied

Rated 1 out of 5 stars

This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping retur... See more

Company replied

Rated 1 out of 5 stars

Bunch of scammers!! No order confirmation or tracking details given. Only give false promises via email. All their responses for negative feedback are the same. The phone number given is unobtai... See more

Company replied


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The atmosphere was pleasant and…

The atmosphere was pleasant and welcoming, though it lacked some polish compared to other places I've stayed.

September 11, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Gergory,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Long delivery time and expensive return…

Long delivery time and expensive return policy. Avoid!

October 24, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Louie,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

RIP OFF - not at all as described

Not a Uk company, despite having UK in email address so delivery is prolonged from Hong Kong whilst have taken payment on ordering
Not linen shirts, cheap material and buttons
How do we high light just how much this company is ripping off many through falsifying descriptions and total mis-selling.

October 25, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Emma,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 3 out of 5 stars

Everything was there and easy to…

Everything was there and easy to access, but the setup could've been clearer in a few spots

September 5, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Daniel,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Do not use Dave & Carter - fake products

No tracking, very long waiting for items to be delivered. Plus what came was an absolute disgrace. No official labels inside, poor quality, poor material. Not what was advertised and a rubbish made fake product. Will warn anyone away from this website it's a scam.

October 24, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Danielle,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

£50 Refund Policy.

£50 Refund Policy.

They expect you to be aware that they ship their clothing from China. Absolutely appaling service. Will be informing everyone I know about this company.

October 22, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Usmaan,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 3 out of 5 stars

The place strikes a nice balance…

The place strikes a nice balance between practical and welcoming, but it didn't completely meet my expectations.

September 25, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Harry,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

SCAM and fake mobile phone number

SCAM
Fake UK mobile phone number
AVOID!!!!!!!
SCAM
Uses stolen photos and sells crap from temu

October 22, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Valerie,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

It’s a scam Probably the worst clothing on the net…

Probably the worst clothing on the net…

Probably the worst clothing on the net it’s a scam the items are cheap and from China, the sizes are wrong and the material is so cheap and nasty you can’t wear it… it’s going in the bin and I have lost £39.i am not even going to waste any more time sending it back I have been scammed that is that. A lesson not to buy from a company that has no landline or social media presence… it’s worse than cheap Halloween costume materials. Avoid this business unless you want to get scammed.

October 21, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi kostas,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

AVOID THIS BUSINESS - (Alias Is Most Likely Shein or Temu)

I purchased some swim shorts and shirt for my upcoming holiday.
Placed an order on the 5th October..
I had ordered quiet a few items from different online stores which all arrived before my holiday.

This item got delivered after my holiday, literally 15 days to land at my doorstep.

Obviously no longer required the item so requested for a refund. Got an email within the hour stating that if i wish to return this item, it would need to be sent back to China and could potentially cost over £50?? Also advised me to read their terms and conditions on the return policy.
The shorts and shirt cost £34.95 so it would cost me more to send their items back.

I’m just taking a guess here but this business “Dave & Carter” is most likely an alias for Shein or Temu.

Stay clear of such businesses. Absolute waste of time and money. So glad i didn’t spend more money on the initial purchase.

October 20, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Az,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Terrible quality took ages to arrive.

Pretends to be a UK company but is in China. Item took weeks to arrive not days and is awful cheap quality. Thin jacket material and really badly made. Avoid at all costs.

October 20, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Martin,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Awful Awful Awful company

Awful Awful Awful company. My order was lost and they refused to do anything about it, just kept sending me stock answers on email.
DO NOT USE.

October 20, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Mr Grainger,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Based in China - no returns for faulty goods

Please note these reviews.
I have discovered several others who have not been sent the item they requested. When asking how to return the incorrect item, the company say to send to China at £50 cost to you, which is not legal practice in the UK. When i bought, they had an English address on the website. They now have a Chinese one. I've reported them not only to Trading Standards via CAB, but also HMRC.
I saw one review that wasn't a 1 * and its from someone talking about an entirely different company! Otherwise the rating for Daveandcarteruk would be 1 star, not 1.9. Pity i can't give zero.
Contact Details
Company Name: Dave & Carter

Warehouse Address:
124 Shun Tat Street
Tuen Mun, New Territories
Hong Kong

Phone: +44 7491 597432

June 12, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Holland,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 3 out of 5 stars

Pretty easy to settle in and understand…

Pretty easy to settle in and understand how things worked, though it wasn't quite as smooth as I expected

September 28, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Harley,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team

Rated 3 out of 5 stars

Well maintained and generally reliable

Well maintained and generally reliable, but a couple of details could've been better. Overall, an average experience

September 12, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Adam,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com
Warm regards,
The Dave and Carter Team

Rated 3 out of 5 stars

Nice...

Nice, quiet atmosphere relaxing enough , though a bit too plain for my taste

October 1, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Fraser,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com
Warm regards,
The Dave and Carter Team

Rated 1 out of 5 stars

If I could give a minus score I would

If I could give a minus score I would. In September I ordered a 3XL Borg light blue hoodie for my husband with a 3-5day delivery I think it was just under £40. It said UK company based in Bury. After 3 weeks I looked in website saw Hong Kong in company details. Chased and got an email offering me 20% off next order and was assured order on way. 2 days later I received a dark green hoodie not borg that it roughly a ladies size 16 it was so thin and quality was shocking actually made Primark stuff look like LK Bennett went straight in charity bag. BY PAIN OF DEATH PLESSE DONT BUY FROM THIS COMPANY THEY ARE NOT UK BASED AND POSITIVE REVIEWS ARE FAKE !!!

September 23, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Tanya,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID

My “5 working day” order took 3 weeks to “arrive” but their courier left it outside the property when i’d not requested a safe place as such, company have told me it’s not their issue and have kept my money, I’ll reclaim via the bank. Waste of time trying to deal with them.

As several other reviews state, the company reply on here to show they are interested in resolving issues, my emails from them show very different, they just pass blame and keep your money.

October 10, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Stephen,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Misleading website and poor quality item

Poor quality item. Over priced. Incorrect delivery times stated.
Very hidden returns policy and items have to be returned to China. Not clear in FAQs.
Will never use this website again.

October 6, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Jenny,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

Rated 1 out of 5 stars

Scam

Scam. Rip off. Selling temu clothes not what is pictured

October 3, 2025
Unprompted review
Daveandcarteruk logo

Reply from Daveandcarteruk

Hi Jamie,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look