Daveandcarteruk 

Cheap, lableless poor fitting rubbish.
Why did I not read reviews 😕
I wanted to return item, but was told to keep it, as it was too expensive to return it to China, and offered 20% off next purchase.
I would avoid this website.

Do not use this website its fraud. They are a Chinese based company item does not get delivered for 4 weeks even though they state 3/5 working days. When you ask for a delivery date they give you no information. Had to return my item and had to return the item to china at my own expense and now the item is stuck in customs as they will not provide the information needed. After chasing for months they have gone radio silent so i have received no refund. These people are thieves and scam artists DO NOT USE this website.

The quality is very poor and you can return but they expect you to pay, which is more than the original cost! Complete Scam! I have reported to trading standards. You have been warned.

Update ...still not gave me my money back emailed them and they are still not replying

**** the ripped me off 180 pounds **""" they are ignoring my emails ***** DO Not BUY FROM THEM**** they replied in here to make out they are genuine but then never responded

See below

had an absolutely awful experience with Dave and Carter and I would strongly advise anyone to stay well away from them. I returned the item exactly as instructed, with proof of postage to confirm it was sent back. Despite this, they have flatly refused to return my money, even though they originally promised a refund once the return was completed.

What makes things even worse is their complete lack of communication. I have sent multiple emails trying to get this sorted, giving them every chance to reply and do the right thing, but they have chosen to ignore every single message. It feels like once they had my money, they stopped caring about providing even the most basic level of customer service.

Being left out of pocket through no fault of my own is frustrating enough, but the dishonesty and total disregard for me as a customer is just unacceptable. Businesses should stand by their word and look after their customers, not rip them off and then refuse to respond.

I cannot stress this enough: do not use Dave and Carter. If you’re thinking of buying from them, I would strongly recommend looking elsewhere, because you risk losing your money just as I did

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Reply from Daveandcarteruk

11 Sept 2025
Hi Scott,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team

I sent it back they did not pick it up from customs

Avoid at All Costs – A Truly Awful Experience

I placed an order in July and received the shirts three weeks later. Unfortunately, the quality was shockingly poor—more like something you'd find in a novelty or joke shop. They smelled unpleasant and felt unsafe to wear; I genuinely worried they might be flammable.

But that was just the beginning.

Only after trying to return them did I discover that this so-called “friendly” company isn’t UK-based. Returns must be shipped to China at your own expense—mine cost nearly £40. Now, the shirts are stuck in customs, and I’m out of pocket.

Despite following all their instructions, Dave and Carter have refused to take any responsibility. I’ve exchanged around 40 emails with them, and all I get are generic responses telling me to “email support.”

This has been, without question, the worst company I’ve ever dealt with. Save yourself the frustration—do not spend your money here. You’d be better off literally tearing up your cash.

Everything went exactly as planned and I couldn’t be happier with the results. It was a stress-free experience, and I felt like I was in good hands throughout.

Hi We received an item which we sent back at our own expense at the Beginning of August and they acknowledged they received it but still have not received a refund after several emails sent to them and now they are ignoring the emails

Fabric quality felt luxurious and held up well.

Do not use this company, it is all sent from China, poor quality and no refund. All communication is through AI.
Do not waste your hard earned money on these scammers.
The reply to this is also AI generated as I have contacted them numerous times.

Scam!
Sent my item back to china and now there is no communication at all regarding my refund. Cheap and nasty products.

The reply to this review will be
Hi Tim,

We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at infodaveandcarterukcom. so we can look into this further and make things right.

Sincerely,
Dave and Carter

But then you email and they don’t email back. You will never get a refund from this company. Not English, Chinese rubbish!

Took longer than stated and tried to cancel but then was told it had been despatched. When the brown linen shirt arrived it was nothing like the picture and extremely poor quality which went straight in the bin! Total scam!

Delivery was quick, only a few days, which made things stress-free.

Durable weekend bag, perfect companion for reliable short trips.

Versatile shirt suits office hours and relaxed casual style.

The trousers were slightly long, but tailoring sorted that easily.

What a rip off. Everything about the site screams UK then they ship cheap quality goods from China and if you want to return tell you to send back to China at a ridiculous price. Complete scam of a website. The shirt I ordered came weeks late and was very poor quality and th service was even worse. Absolutely do not waste your money on this company who pretends to be British but is just a front for Chinese products

I appreciated the reasonable pricing compared to other shops.

Clear communication, organized steps, attentive service, seamless handling, stress-free outcome.

----AVOID THIS COMPANY AT ALL COSTS!!!----

This is a scam company. Do not buy anything from them.