Terrible customer service. Use at your own risk. We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had... See more
Daveandcarteruk
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See what reviewers are saying
Misrepresentation on a massive scale. This company portrays itself as a couple of lovely chummy blokes looking to change the world of fashion. The reality couldn't be further from the truth. I or... See more
Company replied
This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping retur... See more
Company replied
Bunch of scammers!! No order confirmation or tracking details given. Only give false promises via email. All their responses for negative feedback are the same. The phone number given is unobtai... See more
Company replied
Scam website
Scam website. How I wish I had checked here first. Items on website are not what you receive. Items received are of extremely poor quality, went straight to charity.

Reply from Daveandcarteruk
Zero stars
Zero stars. Conned like my compatriots. Rubbish quality no tags. £50 to return items. They went in the bin. Not even good cleaning cloths. Will give them credit for the scam English website. Avoid

Reply from Daveandcarteruk
Total scam company - avoid avoid avoid
Total scam company. Waiting weeks and weeks for an order, website says 3-5 days for delivery. Still chasing order ref/tracking details. Thankfully ordered on a credit card who have no revoked the payment. Everything about this company is a sham. Save yourself some serious headache, avoid at all cost.

Reply from Daveandcarteruk
The shoes didn’t fit
The shoes didn’t fit, but returning them was simple, and the replacement came fast without any problems.

Reply from Daveandcarteruk
THIS COMPANY IS A SCAM
Ignore the fawning 5-star reviews with predictable English names - they’re all AI generated by the company.
After weeks of waiting, a cheap thin pair of shorts arrived - no labels and nothing like the ones in the picture on the website.
They tried to suggest that refunds were only issued after the customer had paid to return them to their manufacturer in China - what rubbish.
They just send AI emails in response to complaints and request for a refund.
My money has gone - don’t let them get yours!

Reply from Daveandcarteruk
I wish I had adhered to the warnings…..
I wish I had adhered to the warnings in the reviews I had read. DO NOT PURCHASE ANYTHING FROM THE COMPANY. It is a complete scam. I ordered a pair of shoes which came at least 2 sizes too small - they had no size guides in them. Also the canvas material looked very tired. I also purchased a pair of ‘chino’ shorts. The shorts that arrived were comical. They were not even close to chino material, they are 100% polyester of acrylic and the stitching is a completely different colour to the material. They are SO cheap and horrible. The last review is true. This company is a complete scam and avoid at all costs.
As an addition to my above review and in response to the below automated reply, having exchanged multiple emails with what I believe to be an AI bot, all that is offered to make good the situation is to offer increasing discounts on future orders. The quality is so appealing and misrepresentative of the images that I have absolutely no intention of ever ordering from them again. My only option is to pay £50 to return the goods to China by tracked delivery making the whole process excessively painful. Do not use this company or you will be in the same position. The very limited number of positive reviews are clearly AI generated in response to complaints.

Reply from Daveandcarteruk
SCAM SCAM SCAM ,NOT SENDING WHAT…
SCAM SCAM SCAM ,NOT SENDING WHAT ADVERTISED ALL LABELS CUT OFF IGNORES EMAILS. ***DO NOT BUY FROM HERE!!!!***** below response from them is no good i have emailed numerous times and only response is discount on next purchase
And then stopped replying!!!!!!!

Reply from Daveandcarteruk
DO NOT TOUCH WITH A BARGE POLE
Isn't it funny how after some really bad reviews scoring 1 only there seem to then be an influx of 5 star scores, from such "made up" English names.
This whole company uses AI for all it's responses.
The products are being sold illegally as UK law requires full labelling per garment.
Have asked for money back but get the same answer as all the other reviews you see here.
PLEASE, PLEASE do not trust this company at all. Ignore the made up 5 star reviews.....The 1 stars are genuine :-( And their response below is AI created. I only posted after four days of pointless emails with this email address, where they ignored the actual issue and just try to offer even further discount to spend MORE money with them!!!! Ridiculous !
Mid August - update. Good news. Because no label in the garment at all Visa Disputes has agreed to pay me my money back.......I win!! :-)

Reply from Daveandcarteruk
Shocking
Ordered 2 shirts early July! They arrived on the date below. The shirts are not what I ordered and they are now saying I have to pay for the return or I can have 35% off my next order and keep the shirts I wouldn’t clean my windows with. ABSOLUTE SCAM DO NOT BUY FROM THIS SITE YOU WILL BE HIGHLY DISAPPOINTED!!!!!!

Reply from Daveandcarteruk
This company is nothing more than a…
This company is nothing more than a Chinese scam. Goods take over 4 weeks to arrive, they won’t issue a refund without the tags intact, but no tags are on the goods, and products are nothing like advertised.
Linen shirt arrives made from 100% polyester and resembles a bad Hawaiian shirt and the linen trousers ordered as a man’s size large wouldn’t fit my wife who is a size 10.
Goods are going to the charity recycling bin at the end of the road and stay clear of this vile company.

Reply from Daveandcarteruk
TOTALLY UNACCEPTABLE
TOTALLY UNACCEPTABLE. I ordered 3 items. They arrived a month late and 2 of the items were not what I ordered. One item had the labels cut out to hide the size being considerably larger than ordered. And another was a totally different item from that pictured. I asked for a refund and was offered 20% off my next order. I will never use this company again. I would like to report them as I believe they fall short of UK consumer law. Update - The response below asks me to get in touch with them directly but I have been in correspondence for a week to get the items I ordered rather than what was sent and the best offer I had from them was a discount on my next order which has no value to me.

Reply from Daveandcarteruk
Poor quality and no return
Bought 5 items all extremely cheap and poor quality. Sizing off as well. On request for return I was informed that items have to be returned to mainland
China at my expense. Never again, stay away!!!

Reply from Daveandcarteruk
Do not buy from this company
Do not buy from this company! My experience is similar to others here. I bought two pairs of swim shorts. I received no order confirmation or shipping details. I chased and received a link to their Ts & Cs saying it would take up to 14 days. The delivery finally came around 17 days later. The shorts were of very poor material and certainly no use for swimming. I ordered a small but they were XXL at least but I couldn’t check because the size label had been cut out and there were no tags included which suggests they are seconds. They also had no lining. The packaging had no paperwork either included. When I asked about returns they immediately refer to their returns policy and that garments have to be returned to China tracked and will cost £50. The two pairs of shorts only came to £51.47. After several emails they still have not sent the return details and there was absolutely no effort to resolve the issue but they sent the link to their Ts & Cs returns’ policy twice. Given all the similar responses on here this is clearly their strategy to make returns very difficult hoping that people will retain their clothes. I also note their attempt to placate all these negative reviews with attempts to make things better. If I’m refunded in full with no request to return these seconds to China then I’ll come back here to update my review but I very much doubt that will happen so if there is no update to my comments you know they have no intention of actually putting things right!

Reply from Daveandcarteruk
Total scam store
Total scam store, delivery over two weeks and the item is not the same s the image, the fit is like a tent. Doesn't tell you it's in china and I don't really investigate every company I buy from however I will from now on. Avoid the store at all costs, shitty response by email. Hopefully the word spreads and they go back to the fields to work. Awful parasites.

Reply from Daveandcarteruk
Absolutely do not waste your money here…
Absolutely do not waste your money here what arrives is nothing like what you think you are ordering, the only reason i gave one star is because zero stars was not an option, I emailed them to express total disappointment with what arrived and that I required nothing from them i would just bin it, to be told we are so sorry the item did not reach your expectation should you wish to return it the costs are down to you and its about £50.00 JOKE.
I reminded them the item went in the BIN.

Reply from Daveandcarteruk
Scam artists
I purchased a shirt for a wedding l it is such poor quality it would not be good enough to dry the dishes.
I tried to cancel order immediately after purchase and was told I couldn’t and had to wait for the delivery, 4 weeks later it arrived, I asked to return it and was told the return cost would be £50.00 and then they would decide on receipt of if I was allowed a refund of £37.00.
Thease people or scammers.
Do not use ther site

Reply from Daveandcarteruk
AVOID AT ALL COSTS, CHINA SCAM
AVOID AT ALL COSTS. CHINA SCAM
I ordered a shirt size large. They sent me a huge tent size shirt with the size cut out of the label. The size was also cut out of the invoice. It was clearly an XXL at the very least.
When I asked to return it for refund they said it will cost £50.
I had no idea it was coming from China.

Reply from Daveandcarteruk
Shocking customer service
Shocking customer service. Ordered a pair of swimming trunks for my husband's birthday and it took 15 days to arrive, despite the shipping policy stating that it would take 3 - 5 business days. I emailed during this period but was fobbed off with them telling me that the shipping policy states 14 days. It doesn't.
Consequently it arrived too late for our holiday and my husbands birthday. So when we got home, I emailed them saying I no longer wanted the swimming trunks as we were back from our holiday! I got an email back saying they would happily give me 20% off my next purchase (there won't be one!) but that if I want to return the swimming trunks I would need to pay for the postage (it does state this) but that the return address is in China and that it could cost £50 to return! That was their shocking customer service. For a pair of swimming trunks that cost me £34.95 I would have to pay £50 to return them!
DO NOT BUY FROM THIS COMPANY!!!

Reply from Daveandcarteruk
SCAM COMPANY
SCAM COMPANY- they have taken the name of a previous Uk company and are scamming people.
They take your money and send a completely random item and then ask you to provide the returns costings yourself, telling you that it will cost you £50 to return the item to their warehouse in China to put you off. DONT WASTE YOUR MONEY PLEASE

Reply from Daveandcarteruk
Worst site....
Worst site....
Delivery not on time, o ordered size L( I am M size) , they send me size S, i asked for refund because they sent me the wrong size they said I have to pay around £50.
So basically they sent me the wrong size and I have to pay for their mistake!
I've said to them , i refuse to pay for refund because was their problem and they stop emailing me back.

Reply from Daveandcarteruk
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