Nana's Ice Cream Palace Reviews 

213
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

These brollys are ok but nothing special. They’re difficult to collapse because you have to push a tiny button on each of the four sections. I was expecting a one button auto open as well but you don’... See more

Rated 2 out of 5 stars

Was given umbrella as a gift. Looked solid. Built to last. However, 2nd time I used it one of the 'arms' stopped bending making it impossible to close the umbrella properly. Reported fault. Disgusted... See more

Rated 2 out of 5 stars

Went for the high end of the market, product looked amazing just what I needed but was not 100% perfect, faulty stitching connecting ribs to outer canopy, not what I expect for this money. Slow resp... See more

Rated 1 out of 5 stars

My wife got given one of these and they are crap. Really expensive and heavy and broken after 3 uses. Lifetime guarantee works if you send them a tenner to cover postage PLUS cost of you sending... See more

Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(213)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bring on the rain!

Fabulous product, best there is, exceptional quality and operability that means rainy days are a breeze! Delivery and packaging on time and first rate service.

October 25, 2016
Unprompted review
Rated 5 out of 5 stars

Such high quality

I have brought two high quality umbrellas, look and feel so well made, great items would definitely recommend

October 24, 2016
Unprompted review
Rated 5 out of 5 stars

Receipt of Order

I am extremely pleased with my umbrella, and impressed by the very quick service. It arrived well-packed and in perfect condition. The quality and workmanship of this item are outstanding. I shall certainly recommend your products to friends. Thank you.

October 18, 2016
Unprompted review
Rated 5 out of 5 stars

Great bit of kit

Very prompt delivery, a tad on the expensive side but it looks to be very well made, auto open and close works well. Yet to be used in the rain!

September 14, 2016
Unprompted review
Rated 5 out of 5 stars

Great!

Quick dispatch, love the umbrella; lightweight, small and has already proven itself in strong winds.

September 13, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent umbrella!

Very sturdy, nice design, provides great protection from the rain. Only "complaint" is that it is heavier than other umbrellas, however considering how durable it is, the weight is understandable and I still find it comfortable to carry in my handbag for a whole day of walking around.

September 4, 2016
Unprompted review
Rated 5 out of 5 stars

Good, quick service and a decent product.

As far as folding automatic umbrellas go, this is one of the better products I have seen. The moving parts are sturdy, the handle is nice and the material is strong.

If you have space for a good full size umbrella do not hesitate to get one, but if you need something more compact this would be my go-to.

August 25, 2016
Unprompted review
Rated 1 out of 5 stars

Don't Buy!

The glossy website promises engineering perfection and a lifetime of use, backed up by a lifetime guarantee.
My experience, bought a Davek solo which snapped in the wind after a few months. Returned it for repair or replacement. Came back crudely repaired and it broke again within a few times of using it.
Rather than returning it again, I bought a second solo under the loss replacement scheme, the new umbrella snapped in the wind. I have been unable to register this umbrella to return it for repair so emailed Davek nearly a week ago, no response. There is no phone number for contacting the Irish (UK) branch and the American no is out of use.
I am left with an expensive piece of junk and no response from Davek.
What does this say to me, a company that cares **** about its customers.

August 22, 2016
Unprompted review
Rated 5 out of 5 stars

Birthday present

I was extremely pleased with the umbrella I purchased for my son, I would recommend anyone to buy from Davek excellent service and product and company. I couldn't believe how smoothly the umbrella opened and the quality. It was amazing.

August 10, 2016
Unprompted review
Rated 2 out of 5 stars

Disappointing - broke 2nd time used

Was given umbrella as a gift. Looked solid. Built to last. However, 2nd time I used it one of the 'arms' stopped bending making it impossible to close the umbrella properly. Reported fault. Disgusted at having to pay return postage of £9.99 for a faulty brolly that's supposedly unbreakable and so new! Over a week since I returned it for repair/replacement - not heard a peep. Wouldn't recommend

August 9, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look