I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have exper... See more
Company replied
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Tightening up and new lenses are great. My small complaint is that the area inside the frame where it meets the lens was not cleaned up (they're clear frames). *EDIT* - quick response from Sami and... See more
Company replied
I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality le... See more
Company replied
Remarkably responsive service, but suboptimal quality of finished product. I am now skeptical about the quality of the lenses and accuracy by which a prescription can be filled off an online photo. Af... See more
Company replied
Company details
- Optician
- also in
- Sunglasses Store
Information provided by various external sources
Premium online eyewear hand-selected for you by a professional optician. 6 frames to try on at home for 6 days. Free shipping both ways.
Contact info
722 Genevieve Street, Suite G, 92075, Solana Beach, United States
- 800-995-2032
- support@davidkind.com
- davidkind.com
4.1
Great
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Customer service was amazing
Customer service was amazing. Very simple to order and re-order. Very easy to get your refund from your medical provider. Would recommend to anyone. Most importantly, the glasses are amazing!
January 18, 2021
Reply from DAVID KIND
Thank you, this is the exact experience that we aim to provide all of our customers :)
Outstanding product and excellent…
Outstanding product and excellent customer service.
January 14, 2021
Reply from DAVID KIND
Thank you so much!
I placed my order in early November &…
I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have experienced some really pronounced indentation on my nose. So I feel like a local optical shops would work better for me. I won’t be sending them back to take care of these issues because of the time it would likely take.
January 10, 2021
Reply from DAVID KIND
Hi Debbie, thank you for your feedback. I apologize that we hit some road bumps that caused delays and then USPS had misrouted/lost your glasses for way too long - completely frustrating. We had started a replacement pair for you assuming USPS had lost the package and issued a small refund due to the mishap. Luckily, the original pair finally showed up. Again, we really apologize for this, for this is not the norm. We are happy to adjust the frames for you if needed, but understand the resistance after the mailing issue. We hope we can assist in the future.
Great customer service and high quality…
Great customer service and high quality products.
January 5, 2021
Reply from DAVID KIND
Thank you for the kind words! :)
took some time to get receive my order
took some time to get receive my order, but i was satisfied overall. excellent customer service
January 4, 2021
Reply from DAVID KIND
Thank you :)
Very nice quality glasses and helpful…
Very nice quality glasses and helpful staff that made sure all my questions were answered.
December 16, 2020
Reply from DAVID KIND
Our pleasure, thanks Autumn!
Tightening up and new lenses are great
Tightening up and new lenses are great. My small complaint is that the area inside the frame where it meets the lens was not cleaned up (they're clear frames).
*EDIT* - quick response from Sami and offered to remedy the situation immediately. The team from DK has offered excellent customer service and I'll be buying another pair soon.
December 9, 2020
Reply from DAVID KIND
Hi there! Bummed to hear this, but happy to help. We can definitely take care of this for you. Please reach out to optician@davidkind.com
Awesome customer service and I loved…
Awesome customer service and I loved the frame suggestions for me to choose from.
November 13, 2020
Reply from DAVID KIND
Wonderful, thanks Lindsey!
Beautiful glasses for small faces and…
Beautiful glasses for small faces and any face! Wonderful customer service as well
November 10, 2020
Reply from DAVID KIND
Thank you :)
my glasses were made correctly and…
my glasses were made correctly and arrived quickly. I will buy from David Kind again
October 29, 2020
Reply from DAVID KIND
Thank you!
High quality and stylish…
Found high quality and stylish prescription sunglasses for my daughter. She enjoyed the try-on at home experience and loves her new glasses.
October 27, 2020
Reply from DAVID KIND
Wonderful, thank you :)
Great experience up until order submission
Great experience up until the point I submitted my order. Limited visibility to when it was going to ship and how long production would take.
October 15, 2020
Reply from DAVID KIND
Hi LG, we always want to improve our experience, so we really value your feedback! Just a note, glasses typically take 7-10 working days to be made which is listed on our website and in emails (some have been taking 10-14 due to the pandemic). If you need more transparency, then you can always email us at optician@davidkind.com and we usually can get more info for you within a 1-2 hours.
Sami has been a very responsive and…
Sami has been a very responsive and helpful point of contact. Can't say anything better about her customer service throughout the process on more than one occasion.
October 11, 2020
Reply from DAVID KIND
Thank you :)
Great Quality
Frames received in kit were of the highest quality. Limited selection, but the quality and styles offered make up for this to some extent. Good client service from the stylist; friendly interaction during a requested phone call needed for clarification. In the end, I was not able to move forward - but next time around I hope to find the right frames for my needs and try again.
October 3, 2020
Unprompted review
Reply from DAVID KIND
Thank you :)
Needed to replace my existing DavidKind…
Needed to replace my existing DavidKind glasses. Emailed and called.
Process was easy and efficient. Wearing a great pair of glasses again!
October 1, 2020
Unprompted review
Reply from DAVID KIND
Our pleasure, thanks John!
Stellar experience and stunning glasses
From the initial interaction of selecting test frames on the website through the delivery of my chosen glasses, the process was simple, efficient and thorough . Having in-person glasses measurements and fittings for more than 30 years, I was concerned that an online order would surface fit issues . Au contraire! These glasses are amazing and perfect . Having been assigned a DK personal assistant proved helpful and reassuring . Wouldn't hesitate to order again
September 27, 2020
Unprompted review
Reply from DAVID KIND
Thanks Ron!! We try hard to make it easy for you, especially since buying eyeglasses can be complicated sometimes. We are so glad you had a great experience :)
Excellent customer service and fitting
Excellent customer service and fitting! Great overall experience and new glasses!
September 14, 2020
Unprompted review
Reply from DAVID KIND
Thank you, we appreciate it!
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