David Nieper Reviews 524

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabrics and construction, with many items lasting for years. The service is frequently highlighted as friendly, efficient, and helpful, with staff going out of their way to assist. People also appreciate the reliable and beautifully presented delivery service. A few other people also felt that the coloring of some items was not as expected, with "white" sometimes appearing cream or yellow. Additionally, some customers experienced delays in receiving their orders due to fabric availability or issues with international shipping.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the high quality... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the very good to... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the company for its... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and efficient... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being charming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attentive service. Any delays are always reported by a personal phone call from customer services. Always delivered wrapped in tissue and in a white box. The clothes themselves are beautifully made... See more

Rated 5 out of 5 stars

I Cannot rate this company highly enough. They manage to combine old fashioned very personal service, whilst being totally professional with a very quick turnround . I have ordered quite a few thing... See more

Rated 5 out of 5 stars

Clothing from this company is always well made and I especially like to support Uk companies where items are ethically produced. The service is friendly and efficient and items are carefully packed an... See more

Rated 5 out of 5 stars

Your clothes are tastefully made, the materials are lovely and they wash very well. Whenever I ring your office I am always greeted by your very courteous ladies, they are calm and offer practica... See more


Company details

  1. Clothing Store

Written by the company

Luxury classic clothing for women over 50, luxury ladies' nightwear, travelwear and knitwear. Exclusively Made in England by David Nieper


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent quality products and customer service.

The dress is of excellent quality and very well made. Sleeves inserted properly into the armholes which is just what I expected in British made garment. I wish I were in a position to buy clothes of this quality all the time, that would be a joy. The two follow-up phone calls, one to tell me when the dress would be on the way and the second to ask if I was happy with my purchase was a nice touch. I strongly recommend your company.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Could not be happier

The care and attention paid to detail, from ordering through to delivery is outstanding. You know at the outset, when something is being made to order and are kept informed of progress, so that it always seems special. I have been buying from David Nieper for some years and the styles are timeless and the quality is excellent. The clothes do not wear out! By far the best mail order service.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very impressed with the fit and fabric used. Also I was contacted by David Nieper to check that I was happy with my purchases. Great service!

January 15, 2025
Unprompted review
Rated 3 out of 5 stars

Poor quality compared to before

Nothing like their previous quality or choice of nightdress lengths. I have bought all my nightdresses and dressing gowns for years. The last nightdress was just like M&S who have done the same thing by cutting the amount of material used. I will have to find another “quality’ provider. I bought the item some time ago but haven’t used it until now so too late to send it back.

February 15, 2025
Unprompted review
David Nieper logo

Reply from David Nieper

We pride ourselves on exceptional quality and I am sorry that we did not get it right on this occasion. If there was a particular issue with your garment, our quality department would be interesting in taking a look at it for you.

I have reached out for more information in hope I can help you further. Alternatively, if you would like to give our customer service team a call at your convenience, our number is 01773 836000 and they would be happy to assist you.

Kind regards, Samantha

Rated 5 out of 5 stars

Brilliant as always

The style, length and fit were perfect. Beautifully presented. Thank you. The fabric floats delicately. It's not as thick as I expected, but then the weather is exceptionally cold currently, which may have clouded my judgment somewhat. Perfect for spring

February 15, 2025
Unprompted review
Rated 3 out of 5 stars

The fabric photographed better than it…

The fabric photographed better than it looked.
In reality I found the colours dull and almost dirty looking. A pattern colour almost an odd pinky beige which was not flattering.
After considering the simple style and basic construction, even at a sale price, the dress was not good value for money.

February 1, 2025
Unprompted review
David Nieper logo

Reply from David Nieper

I am sorry the item was not what you expected. Every effort is made to provide as true a representation of the garment as possible. We do offer 90 days returns policy, should you not be satisfied with your purchase.

Best regards, Samantha.

Rated 5 out of 5 stars

Fabulous

Absolutely fabulous company. Wonderful high quality clothes. Service is first class & delivery is prompt & fast! Have purchased a few items & will continue to buy! Highly recommend!

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Such a nice experience

A lady phoned more than once because I had to wait for my cardigan to be made. It was so worth the wait; packaged in a box with tissue and a little gift of blank cards and envelopes for me to use plus a money off voucher. It goes without saying, the garment looks fabulous, and I have worn it loads as it seems to blend in with all that I wear. It washes nicely as well

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company who really know how…

Wonderful company who really know how to value their customers. Everything about them exudes quality from the way the products are made with top quality fabric, always generous in sizing to the ordering and delivery. It is personal and perfect.

February 9, 2025
Unprompted review

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