Daviker Reviews 31

Many Thanks Denny for your help. We are now able to implement a successful archiving procedure.
Best Regards

Thanks for your help this morning Denney, very prompt & reliable as always.

Joe is always prompt in his responses and accurate in the information he provides. Always a pleasure.

Joe was really helpful, offered various options and solutions to the problem we had, and is a credit to Daviker.
Thank you Joe!

thank you so much, this was sorted out speedily and was explained to me how it was done.

Comprehensive response to explain what was happening with my issue and how to resolve it, couldn't ask for more.

Had trouble with dialing system, emailed support & received a call straight away from Dan almost immediately.

Issue was resolved promptly & efficiently

Thanks Again

MASSIVELY helpful person and very understanding. Great person to have helping me out. Please pass my praise onto him and my thanks.
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17/08/2016 - Praise to Denney. Solved an issue promptly as ever and always a pleasure to deal with. Props to him.

I had an issue where dropped calls were happening whilst agents were on calls. Dropped calls are a serious matter and my reply was a simple:

It appears there is an issue here however I am currently unable to look into this as Call Control logs were off at the time.
I have now turned the Call Control logs on, please could you keep an eye on this and let me know if this issue happens again?

When our dropped calls have to be regulated by Ofcom, I don't feel this was a very helpful response.

Had an issue with call quality which was diagnosed by the Daviker team as a potential issue with our mobile gateway. Although Daviker are not responsible for this they assisted and helped to find a solution. Very pleased with this level of service.

Resolved by Gareth with callback within 10 mins.

Fast resolution to a problem we caused with a network security tweak DOH - thanks Joe and Jose - Matt

From call log to call resolution was around an hour which is acceptable and Jose who resolved was also helpful and offered further support with setting the campaigns running.

Very happy with the level of service that I received on this support ticket. I was having problems using SQL to Delete some data from our Database and, as I'm fairly new to MSSQL Server I didn't want to just go writing DELETE Queries without knowing that they would work.
Daviker assigned Wesley to my ticket who was very prompt and gave excellent advice which has now put my mind at ease about archiving our Database.

Our system was completely offline and within 10 minutes I received a call back from their support. Very impressed with the speed of the support.

Many thanks

satisfied with the solution.
thank you guys.

No one contact us in relation to a high Drop Call rate.

Ticket opened 8th January - now apparently closed by Support

However no one contacted to offer said support......

Inbound calls started getting a dead line every time our inbound campaign stopped tom could have simply fixed it, but at my request, Tom helped me to understand why this was happening, and provided the information I needed to resolve the issue, talking my through the process from start to end.

Thanks Tom.

Frustrating at first as tried numerous times on the Saturday to get hold of support without ant success. Even emails asking to be called were not actioned. Once I made contact on the Sunday Jose resolved the issue for us and kept me up to date whilst he was working on the issue.