Many Thanks Denny for your help. We are now able to implement a successful archiving procedure. Best Regards
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See what reviewers are saying
We had quite a tricky problem to diagnose whereby TouchStar agents were being put into a 'not ready' state at apparently random intervals and were then unable to receive calls. James investig... See more
Very happy with the level of service that I received on this support ticket. I was having problems using SQL to Delete some data from our Database and, as I'm fairly new to MSSQL Server I didn't want... See more
Frustrating at first as tried numerous times on the Saturday to get hold of support without ant success. Even emails asking to be called were not actioned. Once I made contact on the Sunday Jose resol... See more
Company details
Contact info
City View House, Manchester, M12 4JD, United Kingdom
- 08004582222
- daviker.co.uk
Excellent
Barry Carter was informative and very helpful, Khule helped me understand exactly how the software handled call backs which allowed me to make some very important updates to my application
Thanks guys :(
November 3, 2014
Unprompted review
Rapid and knowledgeable response
We had a technical issue with a server that affected our main revenue stream and the technician, James, was very quick to help us through the issue. His technical knowledge on the issue was very good and also helped me to understand the underlying problem, with James' guidance the issue was resolved very promptly,
October 23, 2014
Unprompted review
Great help from Wes
Had a problem with no agents being able to log in. Wes resolved it quickly.
September 24, 2014
Unprompted review
Haven't listened to issue and have taken 2 weeks to even start it
Opened the ticket on 4th Sept 2014. I didn't get any contact regarding it until 19th Sept 2014, over 2 weeks later. When they did email me, they hadn't even read the problem as was described in the notes. I still have another 2 tickets that have been open for a month with absolutely no contact or movement. I chase them and get told someone will look into it as call me ASAP...still nothing
September 22, 2014
Unprompted review
Efficient and effective
I called Daviker as I was interested in speech analytics but didn't full understand the software's potential. The guy I spoke to Greg was very helpful and talked me through everything. Went ahead with the SA and never looked back!
September 11, 2014
Unprompted review
No reply to questions about the outcome
I received an outcome on this ticket which I disagreed with, I replied to the email straight away and have not heard anything back in a week!
No this has not been resolved. I have questioned the outcome.
This has now been resolved thanks to a phone call from Daviker.
September 11, 2014
Unprompted review
Reply from Daviker
Thank you Laura for your feedback. This will help us improve our service in the future.
I am under the impression this has now been resolved and your issue is now closed?
Please can you confirm that it is and if there is anything else that we can help you with.
Kind regards,
Wesley
Very Good!!
Spoke to a top bloke who looked into & resolved my problem super quick! Happy :)
August 21, 2014
Unprompted review
Happy!
We had quite a tricky problem to diagnose whereby TouchStar agents were being put into a 'not ready' state at apparently random intervals and were then unable to receive calls.
James investigated the issue thoroughly and worked with me to trace it back to a problem with the SIP provider.
The problem has now been resolved and the system is working again.
Thank you!
August 20, 2014
Unprompted review
Always great service
The lifesavers a daviker support are always there when needed and have wide range of knowledge to get rid of any issues!
August 20, 2014
Unprompted review
Tom is a Warrior!!
Was a quick and helpful call, answered all of my questions, pointed me in the right direction and put in files that were missing. All sorted in 5 mins, happy days.
August 19, 2014
Unprompted review
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