Daylesford Organic Reviews 1,871

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste, high quality, and effectiveness, with many highlighting specific items like soups, detergents, and food hampers as exceptional. People also frequently commend the efficient and well-packaged delivery service, noting that items often arrive in perfect condition and on schedule. The overall service, from ordering to receiving goods, is described as excellent and pain-free. However, some customers experienced issues with their orders, including delayed deliveries, damaged items upon arrival, or missing complimentary products. A few reviewers also mentioned concerns about excessive packaging or the quality of certain fresh produce items, while others were dissatisfied with the availability of specific products or the communication regarding delivery changes.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the amazing range and... See more

Quality

Customers consistently note positive experiences with quality. Many praise the excellent quality of food... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and outstanding service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more

Rated 3 out of 5 stars

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool" temperature protector. In this day and age... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a dream!.

Always wanted to visit!
What a treat.. so luxurious.. beautiful!
Lovely restaurant and had fun shopping for lots of things to make my home the dream home.

May 4, 2026
Rated 5 out of 5 stars

My go-to shop for all my food and lifestyle needs

An absolutely wonderful shopping experience from start to finish. The level of customer service is exceptional — every member of staff is genuinely warm, welcoming, and incredibly helpful, making each visit feel personal and enjoyable. The store itself is immaculately clean, beautifully organised, and a pleasure to browse.

What truly stands out is the incredible range of products available. Whether you are looking for natural living essentials, high-quality food products, household items, wellness goods, or garden supplies, there is an impressive and thoughtfully curated selection of everything you could possibly need both in and out of the home. It is rare to find a store that combines such variety with such consistently high standards.

Whenever I order online, the delivery service is equally impressive as it fast, reliable, and seamless and always packaged really well. It is clear that a great deal of care and attention goes into every aspect of the business. A genuinely outstanding company that delivers quality, professionalism, and excellent service every time.

May 10, 2026
Unprompted review
Rated 2 out of 5 stars

Loved the glasses but they were…

Loved the glasses but they were filthy(dusty and dirty) so went straight into the dishwasher. Also they were over packaged.

April 23, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Good afternoon Pippa,

Thank you very much for your feedback. We regret to learn about the condition in which your parcel arrived.

Please be assured that we will forward your comments to the appropriate department to facilitate improvements for future orders.

We apologise for any inconvenience this may have caused.

Rated 1 out of 5 stars

Signed up to be notified when to order…

Signed up to be notified when to order the Anya bags, as soon as this was available, on your website.
Never got notified. Happened to see a reel on instagram, saying they were now on sale that day and instantly went to order the large bags, but already sold out. Total waste of time signing up and disappointed.

April 23, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Mary,

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 1 out of 5 stars

Good fragrance

Good fragrance, poor or no lather for washing up detergent.

April 22, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Good afternoon Stephen,
Thank you very much for your review. We regret to learn that this product did not meet your expectations. We appreciate you taking the time to provide us with your feedback, as we highly value all comments and continuously seek opportunities for improvement.
Kind regards
Guest Services

Rated 5 out of 5 stars

Fantastic box

Fantastic box! There seems to be some negative reviews but we were very happy, will be ordering again

May 3, 2026
Rated 5 out of 5 stars

First time try

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well done!
Delivery and packaging was pain free also.

April 27, 2026

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