Daylight Company  Reviews 1,385

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their sturdiness, excellent design, and effective lighting for various hobbies and tasks. The ordering process is frequently described as easy and straightforward, with many appreciating the user-friendly website for comparing products. Reviewers also commend the excellent delivery service, noting that items arrive quickly, are well-packaged, and often exceed expectations. However, some customers experienced issues with product functionality, such as a pole snapping or a charging unit failing shortly after purchase. A few people also mentioned problems with delivery, including significant delays, lack of tracking information, or receiving damaged packaging.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Order

Customers consistently note positive experiences with order, praising the simple and easy ordering process,... See more

User experience

Users describe positive interactions with the product's user experience, highlighting its ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been dithering for some time in whether it is worth getting a daylight lamp. As a tailor I need good lighting for drafting patterns, colour and pattern matching and hand sewing. The very dark aft... See more

Rated 5 out of 5 stars

I have older eyes and need reliable lamps for my hobbies like quilting and counted cross stitch. My new lamp arrived just as my old one was going out, so it was timely and exactly what I needed. Great... See more

Rated 5 out of 5 stars

Ordered a replacement power supply unit for my light. Nice to see companies offer this service rather than risk potential issues with those sourced from large internet based retailers. item arri... See more

Rated 5 out of 5 stars

First time shopping with The Daylight Company. Really chuffed with the wafer thin light pad and my magnificent pro magnifying lamp. Top notch quality. Would highly recommend their products and service... See more


Company details

  1. Lighting Manufacturer

Written by the company

The leading market innovator in task lighting since 1987. Founded in London, we were borne out of a need to replicate natural daylight indoors 💡


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible Customer Service (Re; Problems Daylight Lumi LED…

Had problems with my Daylight Lumi LED light not working. There was no help for trouble shooting on the website. I did not know what the problem was so I called Daylight Customer Service in the US. I had to call 15-20 times before the call did not "fail" and went through. I got a bored cranky know it all Daylight rep (the phone number was listed as in Texas) who was not help and knew nothing and then was irritable and cranky about my call (which totally was a POOR representative of your company).
I decided to order a new transformer and trouble shoot my light issues alone. After NOT receiving an order acknowledgment from your website NOR did I get the transformer (waited 2 weeks), I called Daylight customer service again. I again had to call repeatedly to not have my call "fail" and I again got the same irritable and rude Daylight Rep (what are the chances??). She insisted the problem was on my end and if I had successfully purchased it, I would have gotten an acknowledgment and told me to look on my credit card receipts. I used a business card and had no way to see the charge so since I did not get a Daylight order acknowledgment, I then re-ordered for 2 transformers this time so I would not have to deal with Daylight Customer service again. Then I DID get an emailed acknowledgment. Then lo and behold, I get a package with 1 transformer in it and then 4 days later, got a package with 2 transformers in it.
I LOVE my drafting board Daylight Lumi LED but your rep in the US from Texas as GOT TO GO!! Horrible representation (and NO help) of a company that I love.

January 29, 2026
Rated 5 out of 5 stars

Great assistance with identifying correct replacement cord!

I was delighted to discover there was a replacement cord available for an older lamp. Daylight Company was most helpful in identifying the correct one. My order was processed quickly, with only slight delay in delivery due to the crazy winter storms throughout the country. It would have been helpful if they let me know (email?) about the delay.

January 23, 2026
Rated 3 out of 5 stars

Updating review to more stars

I previously rated one star and here to update to three stars. I hadn’t received tracking info but then the light arrived after I wrote the first review. The magnifying floor light was easy to assemble and is very bright which is great for my close up embroidery work.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

My last two magnifying lamps

My last two magnifying lamps, one was a rechargeable and after about 8 years it started losing its charge after about 3 hours which was fair enough. I bought another one the same but after a couple of days the pole snapped as it was only plastic. I bought a Daylight as a replacement and I absolutely love it, it it brilliant.

January 29, 2026
Rated 1 out of 5 stars

Daylight Company crappy product crappy service

The Halo Go has a charging unit that failed after 5 uses, just out of store returns period. Daylight Company did not respond to initial online contact form. Won't even consider addressing the issue without proof of purchase, video, photos. I don't have the original store receipt but I do have the non-working light and I don't have the $129.00 I paid for it! Look at their website. It's all hype and no substance.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic lights

Fantastic service, easy to order and track delivery. The two lights I ordered are exactly right for the job. I would happily use The Daylight Company again.

January 16, 2026
Rated 4 out of 5 stars

I appreciate the discount that you gave…

I appreciate the discount that you gave me on a replacement light.
The light that failed was used very little. At the price of this light it should last much longer than it did.
I have 2 others that are well over 5 years old and they are going strong. I also have 2 of the slim line lamps and they work well.

January 8, 2026

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