I like the fixtures but there's no way to replace the bulb without removing the complete fixture from its mounting/pilaster. Also, the delivery took much longer than expected.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.
I received 4 solar RGB spot lights thinking that the light could change to any color within the spectrum. My client primarily wanted a standard warm light with the ability to change the color during... See more
I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... See more
Company replied
Company details
Written by the company
Online store for Lighting
Contact info
44 rue beaurepaire, 49100, Angers, France
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4.4
Excellent
551 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Sept 2025. I had an issue with burned LED bulbs. After sending pics, Nagog the customer service specialist with Dazuma did an outstanding job to expedite the replacements. That's what I call efficiency. Thank you
September 13, 2025
Unprompted review
Pictured items ARE NOT as described
Pictured items ARE NOT as described. Beware of this company…
August 27, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
I’ve only just placed an order
I’ve only just placed an order, so the rating is based solely on that, but so far I’m very pleased with the experience.
I was looking for a specific product with specific features. I found the product on the website but after purchasing the same product somewhere else only to find the feature I needed didn’t exist when I received the product, I decided to contact support before purchasing to confirm.
I got a very quick response to my question and a link to the product I wanted with the specific feature and a note confirming the feature did exist.
I have just placed and order for the product and the process online to order was smooth and easy.
I’m eager to receive the product and will be glad to post a follow-up review regarding the rest of my purchase experience at Dazuma
September 10, 2025
Unprompted review
customer service
September 9, 2025
Unprompted review
Ordering was very easy and choices are…
Ordering was very easy and choices are great
September 9, 2025
Unprompted review
You had what I was looking for, and had a discount coupon, and easy to orderpon
You had what I was looking gor
September 8, 2025
Unprompted review
I made a mistake in the ordering…
I made a mistake in the ordering process and they corrected it very fast!! I really appreciate it!
September 2, 2025
Unprompted review
Zero Stars
Horrible product and a customer service team that I found very challenging to work with. Definitely not worth the headache, hassle and expense to ultimately end up with poorly made, cheap fixtures.
I would advise against buying from this company at all costs.
July 30, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
SUPERIOR SERVICE FROM START TO FINISH
Friendly, extremely punctual and knowledgeable professional service. I was made to feel like my business is important to Dazuma. Also very excellent follow up. Your product line is superior to most and reasonably priced. The value is greater than the price that one pays.
September 4, 2025
Unprompted review
BUYER BEWARE…
BUYER BEWARE!!!
Sept 3-Previous Review: Great selection and pricing. Anxious to get our lamp. Hopefully the color will work but exchanges seem easy!
Sept 25-New Review:
BOY WERE WE WRONG!!!
Received our lamp. Unfortunately, the color (orange) was not the same as the color shown on website photos. So we inquired about EXCHANGING for another color. This is the response we received:
“ Dear customer，
Thank you for purchasing our product. Thank you so much for your order and support. Since there is no quality issue with the lamp, we are unable to cover the return shipping cost.
As an alternative, if you keep the orange lamp, we’d be happy to offer you a 45% discount on the "Coffee" color one you mentioned. This means you only need to pay an additional $74.20 (calculated as $134.99 × 0.55).”
Keep the one color we didn’t want (no refund, no credit toward another color and then pay additional for another color???
Why would anyone agree to this?
BUYER BEWARE. Don’t waste your time and $$$. Other sites have the same product.
September 3, 2025
Unprompted review
Great products!
August 22, 2025
Unprompted review
Excellent Service
Customer support was friendly & they asked questions to make sure I was getting the exact item I wanted.
August 21, 2025
Unprompted review
Great Light fixtures!
I needed a light fixture for my entrance hall. Google searched and the best looking one was on Dazuma.com The purchase was smooth and easy and came with free delivery, too!
August 19, 2025
Unprompted review
wrong instructions
I was not told that there is a hole on the surface. By inserting a screwdriver, the switch will be on. I was told that the light will automatically turn on after enough exposure to the sun. So, for more than 10 days, we could not light the lamp.
Bud service.
July 8, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We're so glad the lights finally worked! To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
I love the lamps I ordered
I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so I missed out on the cost reduction! UPDATE: Dazuma contacted me and refunded the summer 20 discount even though it was my error. Their products and their customer service are outstanding. I highly recommend them!
August 12, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the order and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Reply from Dazuma
Dear customer,
Thank you for your patience! After working through the details, we’ve decided to send you a replacement lamp as a courtesy. It will be shipped out today and should arrive at your doorstep within 10-15 business days. We will update the replacement tracking number via email / phone call later.
We truly appreciate your understanding and want to make this right. If you have any questions or need further assistance, don’t hesitate to reach out. 978-678-4855 (9am-6pm EST)
Warm regards,
Dazuma Team
Pillar mounted lighting
We placed our order with as much detail as we could identify. The order was acknowledged and worked as promised. Product delivery was as defined. Product quality and metal finish met expectations; no installation issues and the lights are working as expected and add a visual enhancement to our property. Thank you Dazuma team!
August 9, 2025
Unprompted review
the lights are great
the lights are great. Very unique Only issue was it does take some time from ordering till you receive them
August 9, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we’re deeply sorry for the inconvenience caused by the delayed delivery of your order. After reviewing your case, we’ve identified unexpected carrier delays and are actively working with our logistics partners to prevent similar issues in the future.
We value your trust immensely, and we’d love the opportunity to make this right. Please feel free to contact us with any questions at hello@dazuma.us, 978-678-4855 (9am-6pm EST).
Thank you for your understanding!
Best regards,
Dazuma Team
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