I like the fixtures but there's no way to replace the bulb without removing the complete fixture from its mounting/pilaster. Also, the delivery took much longer than expected.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.
I received 4 solar RGB spot lights thinking that the light could change to any color within the spectrum. My client primarily wanted a standard warm light with the ability to change the color during... See more
I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... See more
Company replied
Company details
Written by the company
Online store for Lighting
Contact info
44 rue beaurepaire, 49100, Angers, France
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4.4
Excellent
551 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good lights
Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.
I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.
March 25, 2025
Unprompted review
Reply from Dazuma
Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion!
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team
Outstanding customer service
Outstanding customer service! Professional and courteous. Knowledge base for navigation of the site and product inquiries shined.
March 18, 2025
Unprompted review
Beautiful lighting I want all of them
Beautiful lighting I want all of them
March 18, 2025
Unprompted review
I thoroughly loved the fan
I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel
March 11, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.
Thank you for your kindly understanding.
Best regards,
Dazuma Team
Nice modern design product
Nice modern design product, fast shipping, well packaged. Have not installed yet.
March 3, 2025
Unprompted review
Great quality and service
The responses to questions were very clear and fast. Product was of excellent quality
January 15, 2025
Unprompted review
This is my 3rd purchase i love the…
This is my 3rd purchase i love the light fixture for indoors and outdoors.
February 15, 2025
Unprompted review
Love the Round Mountain wall sconce.
Love the Round Mountain wall sconce.
Waiting for the snow to melt to get it placed outside. Can hardly wait, it’s going to look awesome!
February 15, 2025
Unprompted review
Amazing customer service
I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.
February 1, 2025
Unprompted review
Love the lights
Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz
February 8, 2025
Unprompted review
Responsive to questions during the…
Responsive to questions during the purchasing process.
February 7, 2025
Unprompted review
Not so great
Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it
February 4, 2024
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Thank you for your kindly understanding.
Best regards,
Dazuma Team
Only interaction thus far is the…
Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.
Thank you,
Terry
January 26, 2025
Unprompted review
After three years of searching for a…
After three years of searching for a ceiling fan, you definitely delivered what I was looking for…..
January 21, 2025
Unprompted review
Many items to choose from
Many items to choose from, many different styles. Easy to purchase the items.
January 19, 2025
Unprompted review
These reviews are nonsense
These reviews are nonsense. Go to Yelp and search Dazuma.
January 19, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Good customer service
I had to contact the company for a delivery issue and the customer service was excellent in trying to find a solution.
January 1, 2025
Unprompted review
I have never ordered anything so I…
I have never ordered anything so I won't be able to tell you exactly how I feel until I get and install the products. I was a little upset about not getting the 10% off because I did not see the email until I ordered. It would be nice to receive the discount.
January 13, 2025
Unprompted review
Reply from Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
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