I like the fixtures but there's no way to replace the bulb without removing the complete fixture from its mounting/pilaster. Also, the delivery took much longer than expected.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.
I received 4 solar RGB spot lights thinking that the light could change to any color within the spectrum. My client primarily wanted a standard warm light with the ability to change the color during... See more
I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... See more
Company replied
Company details
Written by the company
Online store for Lighting
Contact info
44 rue beaurepaire, 49100, Angers, France
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4.4
Excellent
551 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Cool product
Great customer service. The wooden lights are a very cool/unique product.
January 10, 2025
Unprompted review
Awesome in every way!
Great selection of products and impeccable customer service. Will buy from again!
January 9, 2025
Unprompted review
At first I was skeptical as it seemed…
At first I was skeptical as it seemed this was coming from Hong Kong. It did arrive damaged. However the customer service was GREAT and they offered to replace it.
December 5, 2024
Unprompted review
Was easy to decide and purchase
January 6, 2025
Unprompted review
Awesome company to work with and deal…
Awesome company to work with and deal with great customer service and the response for any returns or any issues problems or questions was phenomenal. Great company.
January 2, 2025
Unprompted review
Multiple lighting options
The web site provided a variety of light options to choose from. It was helpful to see the actual measurement details of the lights we were interested in.
January 2, 2025
Unprompted review
I wish I had found your company sooner
I wish I had found your company sooner. The lighting options were fantastic. I will definitely recommend this company.
December 18, 2024
Unprompted review
Great accent lighting
Very easy to deal with. The strip light really accents the peak of our roof. Easy to install as well.
December 1, 2024
Unprompted review
Delivery was not clear upon order over…
Delivery was not clear upon order over a month was a surprise and frustrating
October 31, 2024
Unprompted review
Reply from Dazuma
Dear John,
We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication.
Due to logistics delays, your package finally arrived on December 8, 2024 after a few days of delay. Thank you very much for your feedback. We have negotiated with the logistics company to improve this logistics problem.
Thank you for your patience, and we appreciate your feedback as we strive to improve our service.
Best regards,
Dazuma Service Team
Great customer service
Great customer service, the only problem is that since it’s coming from China, it takes a longer time.
December 11, 2024
Unprompted review
9' , 24'x24" solar lights
There are many choices and the sizes are very suitable for the requirements of large houses
He was very patient with my purchase and gave me a lot of suggestions to ensure that my purchase was correct.
December 10, 2024
Unprompted review
Purchasing Made Easy
You make it easy to buy products needed for our new construction.
December 8, 2024
Unprompted review
Quality products
Quality products. Wide range of products. Shipping updates on a regular basis. Good value for money.
December 8, 2024
Unprompted review
Great customer service, beautiful products
I ordered a couple large lantern style lights for my patio. They arrived within the expected time frame but one box was damaged. I tried both lanterns and one was not working. They were too large to send back and the company sent me a new one. These were expensive lanterns and the company was quick with responding and replacing the broken item. They look amazing on my patio! The company's customer service and products are fantastic!
October 31, 2024
Unprompted review
Very professional i had ordered a light…
Very professional i had ordered a light i loved the style but was a bit to high i asked if they can customize an order to my likings and if they would take the one that i had already received back and they said yes no problem i will definitely do business with them again
December 5, 2024
Unprompted review
good shipping time, good customer service
Easy online ordering. Light fixture arrived in a reasonable amount of time, It was packaged well in good condition. Dazuma has very responsive customer service and was able to assist with my return request.
November 30, 2024
Unprompted review
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