DB Domestics Reviews 4,290

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, both in-store and during delivery. People frequently highlight the excellent service, noting efficient processes, quick response times, and a smooth overall experience with product selection and installation. Many appreciate the competitive pricing and the convenience of services like free delivery and old appliance removal. However, some customers experienced issues with delivery, mentioning delays beyond the promised next-day service and instances where old appliances were not removed or new ones not installed as expected. A few people also noted that the overall cost, including fitting, was higher than anticipated for certain items.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently express satisfaction with the... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly and professional staff. Answered all questions that I had and put my mind at ease explaining all about hiw to use the washing machine. Delivered on time,, connected up and left. Unfortun... See more

Rated 5 out of 5 stars

Absolutely brilliant service called Saturday 7th Feb they booked me in for today 10th Feb £70 call out including 30minutes maintenance for my oven repaired then and there new heating element! Lovely... See more

Rated 5 out of 5 stars

Lewis kindly sent me pictures of sunningdale and belgravia opti v fire stoves ( as i didnt like mirror effect of belgravia in back of stove). I chose the Sunningdale and Stef was really helpful in the... See more

Rated 5 out of 5 stars

Sales lady very helpful and pleasant store very clean and welcoming. Then to top it all the two fitters who came did an absolute amazing job so very grateful to them. And old appliance taken away. Did... See more


Company details

  1. Electronics Store
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Electronics Company

Written by the company

Derek Baxter founded DB Domestics back in 1971 in Luton before moving the business to Eastbourne in 1982. We remain a family run business of three generations with the same principles as its always been with service at the heart of our business. We are a proud member of the Euronics Group providing unbeatable prices with unbeatable service Our business has gone from strength to strength expanding over the years to now having one of the biggest showrooms in South East England. With over 1,500 appliances on display in our showroom located in Eastbourne, East Sussex you are bound to find the right appliance. In late 2023 the DB Kitchens team opened the doors on our brand new showroom extension, which now showcases over 20 different kitchen furniture ranges, along with over 150 door styles. With so many appliances in stock and local next day delivery available DB Domestics is your one stop shop for any appliance. Orders can be done with expert knowledge on hand in store, over the phone or online with ease.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 62% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Stressless

Delivered on time, installed integrated dishwasher with care, including door refit. Disposed of old appliance. Stressless process from order to completion.

April 4, 2026
Rated 5 out of 5 stars

Very helpful service from DB Domestics

Very helpful service from DB Domestics, particularly from Jodie. A couple of minor issues resolved without fuss. Jodie very good at discerning exactly what we wanted from our oven, hob, etc. . Would highly recommend!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We have used this company many times for kitchen appliances. Very professional service, great communication and would highly recommend for the quality of products, friendly and helpful staff and professional service received.

March 20, 2026
Rated 5 out of 5 stars

Once again

Once again, a great service was delivered by the team. Helpful advice in store and then there were the friendly guys who delivered and set up my new washing machine & tumble drier, within the expected time frame.

April 2, 2026
Rated 5 out of 5 stars

Thanks DB Domestics

Thanks DB Domestics. As with all of our previous purchases, we are totally satisfied. Our new freezer was delivered exactly when we wanted it, with care and respect and for a competitive price. Thanks again from two very happy repeat customers.

February 16, 2026

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