DB Domestics Reviews 4,290

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, both in-store and during delivery. People frequently highlight the excellent service, noting efficient processes, quick response times, and a smooth overall experience with product selection and installation. Many appreciate the competitive pricing and the convenience of services like free delivery and old appliance removal. However, some customers experienced issues with delivery, mentioning delays beyond the promised next-day service and instances where old appliances were not removed or new ones not installed as expected. A few people also noted that the overall cost, including fitting, was higher than anticipated for certain items.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently express satisfaction with the... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly and professional staff. Answered all questions that I had and put my mind at ease explaining all about hiw to use the washing machine. Delivered on time,, connected up and left. Unfortun... See more

Rated 5 out of 5 stars

Absolutely brilliant service called Saturday 7th Feb they booked me in for today 10th Feb £70 call out including 30minutes maintenance for my oven repaired then and there new heating element! Lovely... See more

Rated 5 out of 5 stars

Lewis kindly sent me pictures of sunningdale and belgravia opti v fire stoves ( as i didnt like mirror effect of belgravia in back of stove). I chose the Sunningdale and Stef was really helpful in the... See more

Rated 5 out of 5 stars

Sales lady very helpful and pleasant store very clean and welcoming. Then to top it all the two fitters who came did an absolute amazing job so very grateful to them. And old appliance taken away. Did... See more


Company details

  1. Electronics Store
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Electronics Company

Written by the company

Derek Baxter founded DB Domestics back in 1971 in Luton before moving the business to Eastbourne in 1982. We remain a family run business of three generations with the same principles as its always been with service at the heart of our business. We are a proud member of the Euronics Group providing unbeatable prices with unbeatable service Our business has gone from strength to strength expanding over the years to now having one of the biggest showrooms in South East England. With over 1,500 appliances on display in our showroom located in Eastbourne, East Sussex you are bound to find the right appliance. In late 2023 the DB Kitchens team opened the doors on our brand new showroom extension, which now showcases over 20 different kitchen furniture ranges, along with over 150 door styles. With so many appliances in stock and local next day delivery available DB Domestics is your one stop shop for any appliance. Orders can be done with expert knowledge on hand in store, over the phone or online with ease.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great efficient service from start to…

Great efficient service from start to finish, easy to order, quick to respond and confirm delivery details together with punctual and helpful delivery people who collected our old machine and delivered new one at same time very easily. Would highly recommend to others.

February 23, 2026
Rated 5 out of 5 stars

DB were brilliant

DB were brilliant. Solved a problem we had to replace an old integrated fridge freezer. We had three previous attempts. the installation was very quick very efficient and lovely team. Thank you very much appreciate and will recommend.

February 21, 2026
Rated 5 out of 5 stars

Great job, all round!

Fantastic service in the showroom, explained when we could expect delivery and installation, very helpful, and happy with previous appliance purchases. Thanks very much. !

February 19, 2026
Rated 5 out of 5 stars

Great experience

Great price, especially for the delivery, installation and recycling of old machine. Very smooth process altogether! Would definitely recommend!

February 6, 2026
Rated 5 out of 5 stars

Highly Recommend

They took the oven away got it working after discovering faulty elements and then brought it back, installed it and it's working fine 👍

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service in store

Great customer service in store, knowledgeable sales person, all our questions answered and great advice given.
Very quick delivery date.
New washing machine delivered and installed by very professional, polite installers and old machine removed efficiently.

February 16, 2026
Rated 5 out of 5 stars

What a super company!

What a super company!
We were interested in buying a washing machine and fridgefreezer; the information the assistant gave us was super useful and directed at what we actually wanted. Great delivery and installation. Absolutely our go-to place for any domestic appliances as we feel we trust the company and have had an excellent experience.

January 23, 2026
Rated 5 out of 5 stars

DB Domestics - an excellent company

Excellent service from start to finish. Easy ordering online then DB Domestics phoned us to confirm the delivery date - they install then take away the old appliance free of charge. Our new tumble dryer works really well. Superb local business - we always use DB Domestics for our white goods orders.

February 14, 2026
Rated 5 out of 5 stars

Ordered online

Ordered online, was called the next day to arrange delivery/ installation, the guys arrived in the allocated time slot. Installed and tested my new dishwasher, very polite gentleman, overall great service

February 13, 2026

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