DBS Bank Reviews 181

Horrible management. Didn't help at all with bank account opening and delayed it by 3 months by giving me unnecessary bs.

Don't apply credit card... because hidden charges apply this bank

I wanted to commend Mr.Samuel Sim for helping me out in my application today at POSB Bank Tiong Bahru. He told me he is just a new employee but he really made his way to help me. Lucky got someone who assisted me. Kudos to you Mr.Samuel Sim!👏👏👏

I submitted a request to increase my credit card's limit and provided all the necessary documents on September 26th. The website states a review period of 10 working days, but it has been much longer than that, and as of today, I have still received no response or update from the bank.

Furthermore, trying to get help via the Digibot is pointless, as the stated response time for a single message is a minimum of 3-5 days. For a simple matter like a credit limit review to take this long in this day and age is unacceptable. This is an extremely disappointing level of service, especially coming from Singapore's largest local bank. I am truly speechless at the inefficiency.

I was at DBS bank at Plaza Sing on 11 Oct 2025.
I got scam issues with my debit card.
I met Amandah Chan. My intention was just to highlight to her that I did not rec'd any messages from them that someone is stealing from my account. At the same time, I need to get a new debit card for replacement. She listened to me attentively and running over my babk statements. She is very manner, very experience and alert which makes me very comfortable. After photocopying all my statements, she will try to put up a claim for me (something like that) to the higher authority but successful or not is unsure. I felt so touched that she wanted to help me further. Lastly I just told whatever the result is, I will accept it. I keep thanking her for going beyond for what she is doing. One thing for sure, DBS trains their staff very well. Keep up the good work. 👍👍

Very disappointed and unproffetional or non cooperative employee in CR Park Delhi Branch.
There is no any facility to drop cheque through out side ATM.
only inside the bank cheque drop bank available and employee not get the permision to drop after closing time. this is very unprofessional and sad for business Account.

useless bank suddenly cannot login to my account ask me to reset my pin I reset successful then when I try to sign in ask me reset again now I am stuck in a reset loop customer service also useless

DBS advertising with the slogan 'live more, bank less' proved just yesterday how much they care of the ordinary savings account holder. The client is just a nuisance.
It's absolutely confusing to find a service on their internet banking (no proper 'keyword' search), impossible to find assistance, related topics are not interlinked to each other. Searching help from the 1-800 customer service even worse: it is impossible, there is not even an option to talk to an operator. Why should DBS waste resources talking to ordinary account holders below treasurer status. It took close to 5 hours including a trip to the bank, to terminate one single recurring remittance from my account - Is this 'live more, bank less' ?- Can this be the "Best Bank in Asia" ?
DBS - digitalization should assist to make things easier, not complicate our lives, by digitally transfer us from one computer voice to the next - and after hours of waiting, to direct us to physically go to the branch to write in handwriting a request to terminate ONE simple transaction. It's 2025!

Terrible. It's impossible to call in and all the matters that I need to settle keeps getting delayed.

Poor customer service. Only online, encrypted and difficult to open attachments despite keying passwords, not userfriendly. Will not advise. Easier to work with other banks.

It is not a good idea to open NRI or NRO accounts with this bank. If you are living outside India, it can take a very long time to change your phone number or activate your accounts. I opened my accounts more than five months ago,no success yet to get my phone number changed - this no access to bank app.

Your customer service hotline is the worst in the world. It is a merry go round. And it is impossible to speak to an officer. Other banks are miles better. And in reading the reviews I am not the only one that is frustrated. I am going to transfer all my funds to my other banking account from other banks. Service has gone from acceptable to disgusting!

I cancelled my credit card. With other banks, I got the fee over remaining months refunded without even asking. With DBS I have to ask and don't even get a refund. And the cumbersome process of asking for a refund is unacceptable.

there are no flexibility and appreciation for long-term loyalty that I have experienced as a customer of your bank for the past 20 over years.

Over this time, it has been my consistent experience that the bank readily applies fees for late payments, annual charges, and other opportunities to bill customers, without demonstrating a corresponding understanding of a long-standing relationship.

Unfortunately, I must state that I have never had a truly pleasant customer experience with your institution during these past two decades.

I needed a replacement card after having unauthorized transcation to my account. On 30th May I was informed that the process would take 3-5 working days, but after 5 working days, I still hadn't received my card. After calling, I was directed to another hotline, which threw me to an unhelpful automated hotline. The anxiety and inconvenience I experienced during period is not pleasant. DBS should improve its security and expedite the card replacement process faster for those type of case. The lady that was doing the card replacement is not professional and lack of empathy. Couldn't even get the name and she hung out my call.

Couldn't Care Less Attitude.
Impossible to contact them from abroad. Zero human interaction & when using their amateurish automated telephone service it's useless. I waited 5 days for a "Call Back" woman phoned me this morning, said, "It's not a very clear line" hung up and didn't ring back. How disgusting!
FOLLOWING THIS REVIEW I RECEIVED A PHONE CALL FROM A SENIOR CUSTOMER SERVICE ADVISOR AND WAS GIVEN A DIRECT LINE TO HIM. FAIR PLAY.

Was a client during more than 25 years, went from one the best to one of the most frustrating bank. You simply don't get any support, only DBS digit boot idiocies for a 6 years old kid. You spend hours on the website to go nowhere at the end...communication is a complete disaster, when you get and answer by chance, it doesn't answer to your question at all but explain you like a kid what you should do...and ending up go nowhere again. I gave up ! Goodbye DBS, you broke my heart...

The credit card hotline is the worst hotline ever u can imagine. It's almost impossible for you to reach the customer service officer

Was at Westgate branch today ..Why is The Posb passbook always having the issue tat can’t be updated after only few pages of use . It’s always the magnetic issue at the back of the book . It’s a waste of customer time we hv to go to the bank for replacement at least few times in a year as well as yr staff resources . Now dbs do not provide the plastic cover for the book which staff always claimed tat Tis issue surfaced coz of customers not using it . Tis has long been a long time problem n nothing g has been done when I feedback to the staff many times . Also the code behind the book has not been updated . Sometimes juz wondering where the money source came from when see funds credited into the account . It’s high time Dbs should take action to improve in these 2 areas . After all it’s a People’s bank . Hope the CEO Ms Tan look into Tis small but BIG matter . .

My experience with my assigned "Relationship" Manager at DBS, who holds a senior Executive Director title, has been deeply disappointing. They’ve been consistently unhelpful, often unresponsive and curt when approached for assistance with basic matters. Moreover, DBS's rates are consistently poor compared to other banks, a fact which is especially disheartening considering the trust (and $$$) Singaporeans place in our national bank. Overall, their service comes across as arrogant and out of touch.