DB Schenker Sverige Reviews 

Ordered some clothes via a site and were supposed to be delivered to nearest DB Schenker pick up point. There was a pick up location in my city BUT the location that was chosen was the one in another city (which is 2 hours and 30min walking distance).

I emailed the site i ordered from to try to change to the closer pick up point, but they advised me to contact DB Schenker. I contacted DB Schenker who basically said they needed a verification from the order site. So i contacted the site again, got the SAME answer as before. I send the sites email to DB Schenker while explaining that i have tried to get a verfication for the pick up location change but the site keeps telling me to contact DB Schenker instead. The customer support person from the courtier company writes back that she cannot find anywhere in the email where the site said that.

In the end because it took so long to even finish discussion/arguing if it is possible to change the pick up location with DB Schenker, my order got sent back (honestly i couldnt have picked up the delivery anyways since it was so far away).

And now i ordered another order which got shipped via DB Schenker and i can already see that it will be sent to the farther pick up point location again (i still do not understand why the the nearest pick up location to my given adress isnt chosen). And i already know it will be like last time where both companies tell me to contact the other one while nothing changes.

All in all really inconvienent, ineffective and with customer service that doesnt really help.

A really pi*s poor service.
My parcel was ordered say ahead of time in order to arrive before the weekend I REALLY and CRUCIALLY needed it!
I followed the tracking. The package arrived at them in GOOD time. It traveled to my city. And then it was STUCK.
It was just sitting there the entire Wednesday.
It was just sitting there the entire Thursday
It was just sitting there the entire Friday.
Completely unacceptable and useless service!

According to their tracking information, my parcel has not moved for almost two weeks.
Their site has a chat window but it is a bot that directs me to the tracking webpage.
Frustrating.

Came especially back from my summer house, waited in my apartment from 7 am to 5 pm for the delivery, nothing delivered. It is now 7:15 pm, no call or sign from them, and when I call the service desk then the phone is not taken (waited 45 min. in the queue). Very unpleasant experience. I feel treated badly by Schenker. Not sure what to do.

== UPDATE==
After leaving a 1-star review I got contacted the next day to leave my contact information. They called me in about 1 hour after that and delivered the goods the same day. The driver who came to drop it off told me that they tried an electric truck and eventually had to be towed away the day before, that’s why they did not come (and didn’t let me know). Anyway, I got what I wanted, thanks because it caused unnecessary stress! I increased the rating to 3 stars thanks to the quick solution.

It seems I am “just” one more person with a lost parcel during transportation from the distribution center to the pick up point (10 minutes drive). The parcel took 3 days to arrive from Malaga to Malmo (handled by GLS), so far 7 days from Malmo to the pick up point (handled by DB Schenker).
The parcel is “out for delivery” for more than 4 days, no updates, no reading of the tracking in any location.
GLS international has been trying to reach DB Schenker for 2 days without succeess. My phone calls are not being picked either.

They did not deliver my order on the day they were supposed to. It is a week late, and I still have not received my order. They do not answer my calls, and their website has a very complicated form. My experience has been extremely frustrating, and it is causing me a lot of stress.

No QR code. I must print the label. I was standing in the post office to fix this and all I got was an email with an pdf I must print out myself. Crap service.

I used Schenker for years and never had issues with them, they've always been every bit as good as any other company, but for the past few months they have been HORRIBLE.

Every single package I send or get sent to me takes at least twice as long as it takes when they get shipped with PostNord, DHL or Bring, and that's on one of Schenker's good days. Half the times you drop a package off and it doesn't even leave the station you sent it at after a whole week. Often a package that would take other companies 2-3 days to deliver takes Schenker over 2 weeks!

Really hope they can fix their issues and get back to being as good as they were, because at the moment their service is borderline unusable.

Well done. Item arrived in perfect conditions. Very good communication and goods tracking.

Hey sir, I have package from Temu which supposed to deliver by DB SCHENKER Sverige, I have texted that the package is remaining in the office due of Unknown address, I call the customer care number yesterday and they told me to send screenshot of the text to them there site, which I have already given them all my package information and my address as well please

A package from Gothenburg to Stockholm has taken over 10 days and the customer service agent can't seem to locate the package. The tracking number information says the package is being delivered today for five days now.

Extremely slow delivery!!! They work really slow in updating tracking information as well as delivery. In-country delivery should not last almost a week.

Home Delivery cancelled at the last minute. Happens every time with Schenker Helsingborg and is never a problem with other logistics companies in the area. I have decided never to purchase from any vendor if the selected carrier is Schenker.

I & my husband have been calling DB Schenker customer support since this morning but we get no response from them. We were in queue and despite being placed 1st in the queue I had to wait more than 40 mins and my husband waited an extra 30 mins. We have even tried their chat bot and it is worse. I am still in the queue waiting…. I don’t understand why can’t the bot show any updates on the delivery which cleared customs etc already on 28th of April. Neither do I know why I have given it a star. So horrible experience.

For the third time it now so happens that I’ve booked a home delivery for a specific time, took day off work, waited way beyond the time window and no show.

Today I called and was promised by the guy he would track it down, however I did not receive a call back.

Now I can see on the tracking number that they were unable to deliver and have returned to terminal.
I have not been away from home and know no one has been here.

The service is irresponsible with people’s time and goes way below any common standard of service.

The company staff were good and regularly contacted me to inform me that my package would be delayed, not their fault as the place of origin had delays in transport of the package due to weather. They would ring and ask what time or days suited me to drop off the package and were so helpful. BUT my package arrived in a smashed up box and the contents inside were not protected by any wrap or protective packaging. I’ve put this down to the workers who placed it carelessly in the lorry/van/ship even when it was covered in - VERY FRAGILE ITEM- My item was a bumper for a car so quite expensive and it came with a large dent and warped plastic due to no bubble wrap or anything protecting it inside the (quite flimsy) box. I waited along time for this expensive item and for it to come quite damaged was unacceptable. The site I bought it from had proof of it being in mint condition before being shipped, so it came to be damaged in transit. I am going to ring them and hopefully get it resolved. I would say be wary.

My package is two parts and I got 1 part only and they don't know what they are missing?

Worst courier company ever. They have lost my packages from 2 different companies on 2 different occasions.How does a package simply go missing when it's under transport to the pick up point?They never help you and let you chat with a Bot that asks you to contact the sender. Horrible,stopped buying from companies that deliver with Schenker! Do not recommend at all.

The delivery guy called me shortly before, which was nice. However, he didn't handle my parcel very carefully. While it was even written on the box to be careful with it. Fortunately it was packed well, so no damages.

Our Logistics Manager put all the relevant details for the point of contact, but neither the sending party, nor the receiving party were contacted directly.
DB Schenker introduced a new system where you have to book the delivery online, and did not inform anyone. Our shipment sat in their terminal for 2-3 extra days as a result, without any contact from them, except by email to the Logistics Manager, not the POC at the destination. We were irked since this shipment was important and needed to be received quickly.