I spoke with Mr. Samir, and he assisted me in a very calm, patient, and polite manner! I truly appreciate his help, and I believe he deserves recognition from the company as well. Appreciating employ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
Should have delivered Friday morning according to the SMS I received asking me when I would like delivery. ( Choice of three mornings ). Waited home all day, I could see it was still at the de... See more
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
Company details
- Shipping Company
- also in
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Transportation Service
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is very quick delivered and the…
It is very quick delivered and the product reach safe
May 9, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Ken,
Just as it should :) Thank you for the stars !
Regards,
Sofie
Reply from DB Schenker Sverige
Hi Paul,
Thank you for your kind words!
Have a nice day!
Tindra
Very good service
Very good service, even in the depths of a forest.
What a shame that you go through Trust Pilot; once they called me to change a comment.
April 30, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Phillippe,
Thank you for your 5-star reciew.
Have a nice day!
Björn
Reply from DB Schenker Sverige
Hi Bakero,
Thank you for the high rating!
Have a nice day!
Tindra
Great support from the customer agent
April 14, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi PG,
Thank you for your review! My colleagues are real stars!
Have a nice day,
Tindra
I chose the delivery time between 09:00…
I chose the delivery time between 09:00 and 12:00. After they were several hours late, I contacted customer service, and they told me the package would arrive by 17:00. Be prepared to skip work that day just to receive the package. Absolutely terrible.
April 8, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Elvis
I want to lift this with our haulage company. You have therefore received a separate email where I request more information about the shipment.
Looking forward to hearing from you!
//Sofie
Very nice communication about my…
Very nice communication about my packets. The lady I spoke to was so nice and calm to help me. I'm so glad 😊
April 8, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Peter,
Wonderful to hear ! Thank you for the stars :)
Kind regards,
Sofie
Polite and helpful service
The driver was very polite and friendly. He placed my delivery where I asked (under cover in case of rain). Perfect service!
April 8, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Leila,
Thank you very much for sharing your experience!
Hope you have a nice day,
Oskar
Reply from DB Schenker Sverige
Hi Wisdom,
Thank you for your 5-star reciew!
Have a nice day,
Björn
Efficient and precise delivery
Very efficient delivery of an office chair. The package was left by the door of my apartment on the 3rd floor of a building. No issue at all.
March 31, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Rick,
Thank you for sharing your story! We value your review.
Hope you're having a nice day!
Oskar
Excellent delivery service!
March 28, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Mingdong,
Glad to hear it! Thank you for your review.
Take care!
Oskar
Got called to schedule a delivery
Got called to schedule a delivery. It was a super nice interaction and I got all the options explained to me. The agent was really helpful in picking the best time for me.
March 26, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Dima,
Thank you for your 5-star review, nice to see!
Have a nice day,
Björn
delivery is done on time
delivery is done on time. I asked the delivery lady whether she can take back the pallet after i get my box she told me that she did not have time. It sounds strange because it took less than a minute to remove the box from the pallet. That might not be their duty to collect pallet from the customer but it would have been nice to pick it up
March 24, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your feedback. There must've been some misunderstanding, because the pallet is part of the actual shipment and provided by your sender. So even if there was time, it's not our practice to take back the pallet. It's part of the packaging. In other words: it's now yours, included in the delivery :)
Take care!
Oskar
Thank you for your service.
March 20, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Swapnil,
And thank you for your review!
Hope you're having a nice day,
take care!
Oskar
Reply from DB Schenker Sverige
Hi Johannes,
Glad to hear that! Thank you so much for your review.
Take care!
Oskar
Dino
Dino.
The man, The Myth, The legend.
Helped with a crisis level event with amazing comunication skills and great service. Folks at DB Schenker have some great staff on the books.
Ethan from Coolshop
March 13, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Greta,
Wonderful, that's great to hear! Thanks for your review.
All the best!
Oskar
My package takes a very long time to…
My package takes a very long time to arrive, five working days from Stockholm to Uppsala. Not recommended. Crap
February 12, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
I find it difficult to understand what have happened to your package.
Therefore I have sent you a separate e-mail to take a closer look at your case, for us to sort it out.
Looking forward to hear from you!
Björn
Order never being delivered and now answer from support
Our company shipped orders from Taby Sweeden to Agadir Morocco the order took 35 days and still didn't arrive yet this is bad business for us and the order stays 10 days in 1 location after we complained it gets sent to Lyon France and stays there from the 23/01/2025 till today 04/02/2025 and the order hasn't yet been shipped from 23/12/2024 till 04/02/2025 we haven't received our order supplier calls the representative but no answer till the moment that we decided to never again work with DB Schenker we are under contract for this order they gave us that 23/01/2024 is the date of the delivery but till today the order hasn't yet entered the Moroccan territory this is outrageous and unprofessional from this company.
February 4, 2025
Unprompted review
My package has been delayed by a week…
My package has been delayed by a week and still hasn't arrived. I keep getting a notification that it is delayed by 2 to 5 days. I also reached out to them via mail and haven't gotten a response.
January 14, 2025
Unprompted review
Reply from DB Schenker Sverige
Hi,
Your parcel has been delayed because it arrived the wrong parcel shop and because of that it takes a couple of days before it arrives to your correct parcel shop. I can see that it is expected to be delivered today.
I'm sorry for the delay and wish you a lovely day!
Mahlin
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