DB Schenker SverigeReviews 

14,398
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more

Rated 3 out of 5 stars

Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more

Rated 5 out of 5 stars

My experience with this courier and its affiliates has been very great. I strongly recommend them for anyone who wants their goods shipped to them.

Rated 5 out of 5 stars

Spoke with Stefanie in customer support. She was extremely patient and took the time to explain everything clearly. Her accommodating attitude made the entire process smooth and pleasant. Excellent... See more

Company details

  1. Shipping Company
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Transportation Service

Written by the company

Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.


Contact info

4.1

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(14,398)

6,505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I chose the delivery time between 09:00…

I chose the delivery time between 09:00 and 12:00. After they were several hours late, I contacted customer service, and they told me the package would arrive by 17:00. Be prepared to skip work that day just to receive the package. Absolutely terrible.

April 8, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Elvis

I want to lift this with our haulage company. You have therefore received a separate email where I request more information about the shipment.

Looking forward to hearing from you!
//Sofie

Rated 5 out of 5 stars

Very nice communication about my…

Very nice communication about my packets. The lady I spoke to was so nice and calm to help me. I'm so glad 😊

April 8, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Peter,

Wonderful to hear ! Thank you for the stars :)

Kind regards,
Sofie

Rated 5 out of 5 stars

Polite and helpful service

The driver was very polite and friendly. He placed my delivery where I asked (under cover in case of rain). Perfect service!

April 8, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Leila,

Thank you very much for sharing your experience!

Hope you have a nice day,
Oskar

Rated 5 out of 5 stars

Efficient and precise delivery

Very efficient delivery of an office chair. The package was left by the door of my apartment on the 3rd floor of a building. No issue at all.

March 31, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Rick,

Thank you for sharing your story! We value your review.

Hope you're having a nice day!
Oskar

Rated 5 out of 5 stars

Got called to schedule a delivery

Got called to schedule a delivery. It was a super nice interaction and I got all the options explained to me. The agent was really helpful in picking the best time for me.

March 26, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Dima,
Thank you for your 5-star review, nice to see!

Have a nice day,
Björn


Rated 3 out of 5 stars

delivery is done on time

delivery is done on time. I asked the delivery lady whether she can take back the pallet after i get my box she told me that she did not have time. It sounds strange because it took less than a minute to remove the box from the pallet. That might not be their duty to collect pallet from the customer but it would have been nice to pick it up

March 24, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi,

Thank you for your feedback. There must've been some misunderstanding, because the pallet is part of the actual shipment and provided by your sender. So even if there was time, it's not our practice to take back the pallet. It's part of the packaging. In other words: it's now yours, included in the delivery :)

Take care!
Oskar

Rated 5 out of 5 stars

Delivery

Driver was very helpful and professional 👍

March 20, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Johannes,

Glad to hear that! Thank you so much for your review.

Take care!
Oskar

Rated 5 out of 5 stars

Dino

Dino.

The man, The Myth, The legend.

Helped with a crisis level event with amazing comunication skills and great service. Folks at DB Schenker have some great staff on the books.

Ethan from Coolshop

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

I had a good experience.

I had a good experience.

February 24, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Greta,

Wonderful, that's great to hear! Thanks for your review.

All the best!
Oskar

Rated 1 out of 5 stars

My package takes a very long time to…

My package takes a very long time to arrive, five working days from Stockholm to Uppsala. Not recommended. Crap

February 12, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi,

I find it difficult to understand what have happened to your package.
Therefore I have sent you a separate e-mail to take a closer look at your case, for us to sort it out.

Looking forward to hear from you!
Björn

Rated 1 out of 5 stars

Order never being delivered and now answer from support

Our company shipped orders from Taby Sweeden to Agadir Morocco the order took 35 days and still didn't arrive yet this is bad business for us and the order stays 10 days in 1 location after we complained it gets sent to Lyon France and stays there from the 23/01/2025 till today 04/02/2025 and the order hasn't yet been shipped from 23/12/2024 till 04/02/2025 we haven't received our order supplier calls the representative but no answer till the moment that we decided to never again work with DB Schenker we are under contract for this order they gave us that 23/01/2024 is the date of the delivery but till today the order hasn't yet entered the Moroccan territory this is outrageous and unprofessional from this company.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

My package has been delayed by a week…

My package has been delayed by a week and still hasn't arrived. I keep getting a notification that it is delayed by 2 to 5 days. I also reached out to them via mail and haven't gotten a response.

January 14, 2025
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi,

Your parcel has been delayed because it arrived the wrong parcel shop and because of that it takes a couple of days before it arrives to your correct parcel shop. I can see that it is expected to be delivered today.

I'm sorry for the delay and wish you a lovely day!

Mahlin

Rated 1 out of 5 stars

⛔️They sent my package to wrong city⛔️

❌️I've been waiting far too long for my package. It was initially sent to my city, but then mistakenly redirected to another city, causing a delay of an entire week. This is absolutely unacceptable!❌️

December 27, 2024
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Alireza,

I'm sorry for the delay. Your parcel was wrongly sorted during and needed to be re-sorted, a process which normally doesn't affect the lead time this much but because of the Holidays was further delayed. I can see now that you've picked up the parcel from our parcel shop. Thank you for your patience.

All the best!
Oskar

Rated 1 out of 5 stars

Don't reccomend them

Package was placed in their storehouse at 12.12. and package is still not deported to my location. Today is 30.12.

December 30, 2024
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Jesua,

Thank you for your feedback.
I find it difficult to understand what have happend to your package.

Therefore i have sent you a separate e-mail to you, for us to sort things and questions out.

Looking forward to hear from you.
Have a nice day!
Björn

Rated 1 out of 5 stars

DB Schenker Sverige is Grinch

I think the most important days for any delivery company are the days leading up to Christmas. I ordered presents online two weeks before Christmas with a delivery date of the 23rd, and it was specifically stated that the package would be delivered before the holiday. This is why I chose this delivery option. However, on the day of delivery, the date changed to the 27th.

After two calls to DB Schenker, they confirmed that the package would indeed be delivered on the 27th instead of the promised 23rd. So, there was no presents for my family members this year. Thank you DB Schenker Sverige!

December 23, 2024
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Anna!

We have longer delivery times during Christmas, as there are several red days this year which means that the transports are affected by longer delivery times.
Another reason could be that the sender sent the shipment later than intended.

I have sent you a separate e-mail here in Trustpilot to take a closer look at your shipment and find a solution.

Have a nice day!
Björn

Rated 5 out of 5 stars

Amazing assistance

December 23, 2024
Unprompted review
DB Schenker Sverige logo

Reply from DB Schenker Sverige

Hi Jacob,

Thank you for the nice opinion!

Have a nice day!
Jonathan

Rated 1 out of 5 stars

Useless courier company who lose items

Tracking status for my shipment hasn't changed since 5th December and no one from this useless company can provide me with an update. Their website shows "Your shipment is currently at dispatching center." and the status hasn't changed since nearly 2 weeks. Their website has no way to speak to anyone. I have no idea how these companies are in business!

December 3, 2024
Unprompted review

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