Just received my parcel. Was a bit disappointed that it took so long, but can't expect otherwise with the times we're in. The product hasn't been used as yet because it was purchased as a gift however... See more
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See what reviewers are saying
I have become a regular shopper with DCN. I keep returning as they always have the items I want in stock, communication is excellent from them and delivery is only a matter of days. I'm really impress... See more
My order took over 2 weeks to arrive - at no point did they tell me when my order was going to be dispatched. When it arrived they had sent me the wrong item. No phone number to call and I have filled... See more
Company replied
I wouldn't recommend purchasing from hear. I placed an order which totalled over £200, on the website all items were in stock. One item finally arrived nearly two weeks late AFTER I chased it up. The... See more
Arrived very quickly and was well packed
November 3, 2021
Unprompted review
The quality of the card it great
The quality of the card it great, delivery was a bit slower than expected however I have ordered from them again.
November 2, 2021
Unprompted review
Great supplier
Purchasing Stamperia products, found DCN to have good range at excellent prices, my order dispatched next day. Excellent supplier.
November 2, 2021
Unprompted review
Been waiting 6 weeks for order no…
Been waiting 6 weeks for order no response from my several emails. Now asking for a refund, but I'm not hopeful
November 1, 2021
Unprompted review
Reply from DCN Crafts
We are sorry for the delay on your order. As requested a full refund for your order has been made.
Delivered on time and good quality items
October 31, 2021
Unprompted review
Every crafty person should check this store out well worth it.
Just came across this company by accident and I am so glad I did excellent prices lovely products these paper pads I bought are so beautiful and amazing really fast delivery and good communication great shop for all you craft projects I will definitely be back thankyou so much see you soon xxx
October 31, 2021
Unprompted review
It arrived within time expected thank…
It arrived within time expected thank you
October 29, 2021
Unprompted review
Good quality card stock and service.
October 28, 2021
Unprompted review
Excellent service
Excellent. Easy ordering and great prices. Delivered very quick. Well recommended
October 28, 2021
Unprompted review
Very easy to order
Very easy to order, lots of quality products at a reasonable price.delivery was quick. Very satisfied
October 28, 2021
Unprompted review
Been waiting weeks for my order
Been waiting weeks for my order. Email x2. Received one email saying my order won't be long. 2 weeks have passed and still no news. Not very impressed about the service and speed. By now it's has been a month I been waiting. In mid time I'm stuck with my projet.
October 27, 2021
Unprompted review
Arrived promptly and as ordered
Arrived promptly and as ordered. thank you
October 11, 2021
Unprompted review
Great service.
I'm always very happy with the service I receive from DCN Crafts, I can highly recommend them.
October 10, 2021
Unprompted review
Very disappointed with this company
Very disappointed with this company. My order number 13884 was placed on 27th September & £23.24 was taken from my account. I have sent several emails asking about the status of my order, but have received only 1 reply saying that the item was out of stock when my order was picked! I have now cancelled my order & requested a full refund. DCN Crafts should indicate item availability on their website when people are placing orders, as other companies do, & they should not be taking money until the ordered items are dispatched.
October 8, 2021
Unprompted review
Excellent company
Arrived very quickly. Product was perfect, results perfect. Will definitely buy from this company again.
October 7, 2021
Unprompted review
Reply from DCN Crafts
Thank you for the 5-star review, we really appreciate you taking the time to give feedback.
Kind regards
David
Thanks you now I received my order now fully much appreciated
My order arrived with one of my products I ordered and payed for unfortunately didn’t arrive I contacted by Email to the seller and have not heard anything . Would appreciated they send the product or a refund . Much appreciated Joanne
October 5, 2021
Unprompted review
Reply from DCN Crafts
We are sorry if there was an item missing from your order, our Customer Services will contact you directly to resolve this.
Reply from DCN Crafts
Thank-you for the 5-star review, we really appreciate the feedback
Great
Very quick delivery, packaged well and happy with all my purchases. I have ordered from DCN Crafts a number of times now and I have never been disappointed.
September 28, 2021
Unprompted review
Reply from DCN Crafts
Hi Amy,
Thanks for the 5-star review on our service. We really appreciate the feedback.
Have a great day!
David
My order took over 2 weeks to arrive
My order took over 2 weeks to arrive - at no point did they tell me when my order was going to be dispatched. When it arrived they had sent me the wrong item. No phone number to call and I have filled out the contact form but no one has responded. Such a shame as they have the potential to be a great supplier for my business but I can't deal with delays and bad customer service with no explanation. I am a small business, now stuck with paying for a product I don't even want.
September 22, 2021
Unprompted review
Reply from DCN Crafts
We are very sorry for the mistake on your order.
After we received your email of the 22nd September notifying us of our mistake we did reply again by email on the 24th offering a replacement or refund. We have not as yet received a reply from you on that email as to which you prefer. Our customer services will follow up with you to understand which you prefer.
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