KIA Reviews 

I just bought a Kia Sportage second-hand and on day 3 the engine started cutting out when slowing down to a stop (with clutch in). I spoke to the dealership and they want to charge me £130 to perform a test - the car is 3 years old and still within the 7 year warranty. I've agreed to pay, but the earliest they can book me in is mid January. Shocking service - I'm not impressed

5 worthy stars to KIA ARNOLD, NOTTINGHAM branch for help choosing a car, friendliness, cleanliness and service. A BIG SHOUT OUT TO LEON KENNY who went above and beyond helping me choose an amazing car KIA SPORTAGE. Thank you so much for your amazing help and friendliness.
Thank you so much for everything. So happy with my new KIA. "KIA THE KIA FROM KOREA"
I highly recommend this branch and especially Leon.

VOID VOID VOID!!! If there was 0 stars i would give that. Do not buy a kia car or take it to kia ever. They have messed me around, had my car for WEEKS, wont give courtesy car ever. Worst company in the world. My wife is 8 months pregnant, nan in hospital, they held my car with no repair and delay after delay. They do NOT CARE ABOUT YOU 1%

I bought the ev6 an amazing car and would love to give five star but lose two star as disappointed with kia UK. This msg to Kia UK why you stopped giving ev cable charge with 3 pin for 2023 models?? Is this a cost cutting issue or lack of stock. All ev cars give two cables it is not about buying online but principle.. If you sell ev cars than give two ev cables please.....

I have a 2018 Picanto GT Line S which I bought new. It has had an electrical fault since 2020 which drains the battery if the car is not regularly used. The car has been in and out of Chapelhouse, Warrington for the last 3 yearsand they are unable to fix it.The Car has now been with them for 9 months since March this year.I cannot sell the Car or use it overnight and have lost 3 years depreciation. Think before you buy.

Kia is the brand of the future. Back by a year 10 year100-mile warranty, they offer more bang for your buck. Honda and Toyota also good cars but more expensive for less options.

I will never buy another car now I have a Kia. The service that is given is amazing. The team are friendly, knowledgeable, ensuring they meet your needs and not pushy at all.
After visiting another dealership Kia really stand out as the best! Nothing was to much trouble, they go above and beyond. Handover of the car is very thorough. A special thank you to Kenny and Holly. You are a credit to Kia

I will never purchase a vehicle through any Kia dealership. I purchased my car in January of 2022 and on September 28th I lost my car from hurricane Ian. I had an extended warranty on my car. I was told I would be mailed a check which I never received. It’s been over a year. Every time I call there I’m getting the run around. That is definitely not fair when a company owes you money and they don’t want to pay the customer back. It’s kind of like yeah I’m not going to make my car payment for a year because I don’t feel like it’s necessary. They screwed me over. If anyone knows of any good attorney that can help me with this I would really appreciate it.

Car less than 2 years old and the injector gone faulty, Kia offer 7 year warranty so contacted local Warrington dealer who said can't book in contact Bolton Kia 50 miles away, they are unable to do anything for 2 months, the car is in limp mode so unable to use (struggles get upto 20mph) so not sure how suppose get to Bolton at that speed. I now don't have a car to get to work and back for 2 months. If you rely on your car then a Kia is not for you.

This is the second time my sensors have failed on my Kia Sportage. Purchased from new in 2022, it was in three times to repair it. I phones twice with no response only they would contact me. I waited 24 hours then booked it on line. I get a response, 6 weeks to service and investigate.

Last service (a) states a tyre pressure test. All tyres on leaving Bells Northampton were between 30 and 33, where it is recommended at 36 psi. Makes me wonder if it was just a tick box exercise. I will never buy from Bells again

I had my car impounded, the city needed a verification from kia that I'm the one leasing, I was on the phone with kia for 9 days every day twice.... none of they're dumb reps were able to help me,
I couldn't go to work without my car, a d had to spend $1400 to rent a car all because of they're neglect to a simple matter that can be resolved in 10 min,

Never lease a car with them

Luke Fairweather a really nice chap. had lots of time for me. which I appreciated being disabled. and helped with calls to organise the mobility scheme they offer. This was July. Only disadvantage is a long wait for the vehicle estimated march next year. Which means I'm car less which isn't ideal. fingers crossed it comes sooner ! looking forward to a kia never had one before.

I recently purchased a KIA Optima, the car only being 5 years old and within its 7 year warranty the drivers side carpet had been worn out...now I understand the warranty does not cover deterioration however you would not expect to purchase and product that has much traffic use to wear out in such a short space of time unless the material used is substandard. You cant hide behind the disclaimer of what is stated in the warranty if the materials used are poor and does not do what is expected. I have had cars from new and never had the mat let alone the carpet wear through. Although I probably did not expect KIA to do a full repair but thought they would offer something, more concerning to me they made a decision without even looking at the damage, no video footage requested or pictures if that is the case then KIA must be making a decision based on what they already know to be a defective part and not offering any form of fix, very disappointing KIA - I did inform the responder from KIA that I would be making this public via Trustpilot they did not reply so here it is. One thing I will give KIA a star for is the response from them was speedy so on that I will give credit. Just to note KIA I will be taking this to X. Thank you from a not satisfied customer.

Good to see so many reviews of KIA are the same as ours. They supplied a new engine which was fitted into our Rio. The engine packed in within a week- leaving my wife and son stranded on the (non) hard shoulder ("smart" motorway) of the M4. It was very dangerous and the traffic police said they were lucky to escape without injury. The car was towed back to the garage but they weren't allowed to touch it as the new engine was under warranty so it could only be fixed by a Kia garage- and the earliest they could do it was.......7 weeks (yes seven) later. My wife took it up with customer "service" and they replied with.....a list of other Kia garages in England. So useful. They supplied a faulty engine which risked lives, refuse to allow another garage to repair it, then take seven weeks to even look at it themselves. No apologies, no offer of help. I'll update the review if the car ever gets fixed.

Absolutely terrible customer service. Girl with blonde hair at front desk no help part guy takes forever to deal with a customer and I've already paided for badge and been waiting for 30 mins

I brought my new Kia Nero EV in August 2022 from Snows in Basingstoke. The heating and aircon has always been temperamental but over time has become increasing unusable (take about 15 mins to get any heat through). Very annoying but not a big issue over the summer. Took the car in to be serviced at Kia Snows in Basingstoke on 3rd August and specifically said the heating and aircon needs sorting. When to pick it up and they told me it worked fine. I made the person on the service desk sit in the car with me before driving off and immediately proved it didn't work - clearly I had been fobbed off. I was told I would now have to wait another 2 weeks before I could bring the car back in. Back in on the 22nd Aug. The faulty part was identified and is covered under warranty but no replacement was available. I was told it could be a few days or A FEW MONTHS - it was clear it was likely to be a longer than a few days and I told to come and pick up my car. Get my car back and now the a/c and heat is completely broken - no heating at all no matter how long you leave it. I called a few times over the following weeks or so to get updates - no further clarity. About a month in, with no progress and I submitted a formal complaint as I was getting stonewalled and there was clearly no other way of getting this any attention or escalated in any way. Finally some clarity came (in reaction to my complaint) - the part was not going to be available until mid November. Apparently the part could be repaired with a temp fix until the part is in stock but Kia UK won't allow this - it's only allowed to be replaced - no fix allowed. So it looks like I am going to be waiting 3.5 months after I first took the car in, IF the part turns up when they say it will. According to the The Motor Ombudsman code of conduct for new car sales (which Kia has signed up to): "4.3 Spare parts will be made available from the time a new model is launched, throughout its production and for a reasonable period thereafter." Clearly not true in this case as they are saying that part has to manufactured in Korea and shipped over. So my overall experience has been 1) getting fobbed off initially 2) stonewalling until I made enough fuss 3) experiencing a belligerence, unhelpful organisation that refuses pragmatic solutions 4) has breached the code of conduct for new vehicle sales. To be fair they eventually offered a substitute car but said it could be anything, might even be a diesel - great, a brand new electric for an old banger that costs a fortune to run. Again, when I kicked up enough fuss they managed to find an EV but it was lower spec, older and was a rental, but it was made clear to me what a favour they were doing me and how uniquely well I was being treated by being offered an EV as a replacement. With the weather changing the car is dangerous to drive because it steams up and you can't see out so looks like I'll have to take the old rental car for the time being. The whole thing has been incredibly disappointing when the main reason I brought a new Kia is because of the 7 year 'no quibble' warranty. The next step (as per their complaints procedure) is to raise the complaint up to The Motor Ombudsman... I'll update on progress!

Bought my 20 plate Kia Ceed GT line in March. The passenger side speaker has already blown and stopped working. Its not covered under the 7 year warranty, only covered under a 3 year manufacturer warranty so left with a £172 bill to sort it out. Very disappointing

Terrible customer service from Kia. 2 month wait just to get my kia Sportage into the garage just to be looked at. Contacted recovery who said the car is un driveable. I’m a shift worker with an elderly parent in hospital!
Contacted Kia customer care who were not interested and sent a generic response email.
I’ve always had Kia’s but this will definitely be the last one.

As a professional driving instructor, I use my Kia Ceed for driving tuition and as such the car has to fully functional for the provision of driving tests and lessons.
The electronic key fob on my car ceased to operate and needed recoding, a 20 minute job, so you would imagine a quick simple fix, not at the Vertu Kia Nottingham dealership. I was quoted on the phone an 7 week wait until they were able to book it in. Accordingly, I visited the dealership to plead my case for a faster resolution, the female receptionist was totally unaccommodating and informed me there was nothing to be done. There was no empathy shown for this unwarranted delay. I called another Kia dealership who said they could look at my issue the same day! They took 15 minutes to rectify the problem. Why this could not have performed by this dealership? I will leave you to decide. From my experience I would highly recommend that you do not use Vertu Kia Nottingham. It takes years to build a good reputation, but 5 minutes to ruin it.

Changed my car at Swansea kia and from the moment we started looking at cars till we eventually bought one, Adam the car salesman was fantastic he provided the best service I have had in buying a car and explained every single button and features on the car before driving away, I fully recommend kia swansea and especially Adam.