DealMates.com.auReviews 

233
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.

Rated 5 out of 5 stars

My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... See more

Rated 5 out of 5 stars

Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... See more

Rated 5 out of 5 stars

Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... See more

Company details

  1. General Store

Written by the company

Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.


Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

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4.2

All reviews

(233)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Purchase online was easy

Purchase online was easy, didn’t realise each item is delivered separately but once I worked that out I was able to contact the delivery people to track packages. Took me a bit to understand instructions to put together but once I did it was easy to assemble. Was only missing one part to hold the two back boards together. Product seems good for its prices

March 7, 2022
Rated 5 out of 5 stars

I'd never heard of DealMates before

I'd never heard of DealMates before, so I was a little hesitant but ordered anyway...very easy to navigate their website, ordered and paid. They updated every step of the way and within a week, my furniture had arrived. Very impressed.
Thank you.

March 3, 2022
Rated 1 out of 5 stars

Ripped a 15year old child off

My 15 year old daughter ordered a bed on the 11th Jan and it’s been sitting in a city 50km away from us for the last two weeks. Can’t understand the delay. Will change the rating if/when it turns up.

February 25, 2022
Unprompted review
DealMates.com.au logo

Reply from DealMates.com.au

Hi Kristina, Unfortunately, the product has been damaged in transit and there has been a delay from the logistics company to communicating to us to resolve this matter in time.
I can see that our Melbourne team has assisted your daughter to get a full refund on this occasion.
We are sorry for the experience your daughter had to receive on this occasion.

Rated 5 out of 5 stars

Great deal and quick delivery.

There was some security concerns initially but it was quickly resolved. I guess with the heightened scamming activities nowadays, it is good that the seller takes precautions to protect its customers.

February 4, 2022
Rated 1 out of 5 stars

I still haven’t received my package…

I still haven’t received my package even though SHOP sayyit has been SHIPPED and tracking number doesn’t work

February 1, 2022
DealMates.com.au logo

Reply from DealMates.com.au

We are sorry you did not receive your package as promptly as you expected. We are currently assessing the issue with our courier partner and will be in contact with you soon.

Rated 1 out of 5 stars

I haven’t received my mattress yet that…

I haven’t received my mattress yet that was ordered 1 months before

January 12, 2022
DealMates.com.au logo

Reply from DealMates.com.au

We are sorry you did not receive your package as promptly as you expected. We are currently assessing the issue with our courier partner and will be in contact with you soon.

Rated 4 out of 5 stars

It is legate company but delivery can get slow/untraceable in peak season.

Updated: Thank God.
I received my carpet parcel today. So it is not fair to rant further. I am giving them more stars now but please don't take your phone off and get irresponsive making clients suspicious. Another piece of advice changes your courier. Aramex doesn't give any updates on parcels, leaving customers in anxiety.

January 11, 2022
Unprompted review
Rated 3 out of 5 stars

Unsure of rating

I am not really sure what rating to give as I am still to receive all of my order. The tracking app stated that I should receive both boxes on 31/12/21 but the delivery did not arrive until 05/01/22 and then I only received half of the order. It is 10/01/22 and I am yet to see the other half.

January 10, 2022

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