DealMates.com.auReviews 

233
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.

Rated 5 out of 5 stars

My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... See more

Rated 5 out of 5 stars

Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... See more

Rated 5 out of 5 stars

Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... See more

Company details

  1. General Store

Written by the company

Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.


Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(233)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

You get what you pay for...

You get what you pay for...
The delivery was very quick and efficient.
However, massively and disgustingly overpriced for delivery.
I'm in WA and assume the chair was stocked in WA also. So $500+ for delivery is ridiculous.
The massage chair is what you expect for $1500. Noisy and as much pain as there is relaxation. Certainly would not recommend this product to friends or family.

January 9, 2022
Rated 1 out of 5 stars

I haven't even gotten information for…

I haven't even gotten information for shipping yet and I ordered on the
26th Dec 21.

I don't know if this company is a scam or not??

January 8, 2022
DealMates.com.au logo

Reply from DealMates.com.au

We are sorry you did not receive your package as promptly as you expected.

Rated 5 out of 5 stars

Exactly what I expected for a great price

Exactly what I expected - great condition, fast delivery, the toddler weaning table and chairs all cameiset up as advertised - for a very reasonable price. Thank you DealMates! I've told all my friends on social media about you amd highly recommended you for other friends looking to purchase the same thing.

January 5, 2022
DealMates.com.au logo

Reply from DealMates.com.au

We’re so glad you had a good experience.

Rated 5 out of 5 stars

Great quality dining chairs.

Great quality dining chairs.
Very prompt delivery during busiest period.
Many thanks

January 5, 2022
DealMates.com.au logo

Reply from DealMates.com.au

Thank you so much for taking the time to leave us this amazing review.

Rated 5 out of 5 stars

Great service

Item as described, very robust unit, great communication, very quick dispatch & great shipping information. I would highly recommend dealmates

January 3, 2022
DealMates.com.au logo

Reply from DealMates.com.au

We’re so glad you had a good experience.

Rated 5 out of 5 stars

Delivery on time

Delivery on time. Queries answered promptly.

December 6, 2021
DealMates.com.au logo

Reply from DealMates.com.au

We’re so glad you had a good experience.

Rated 5 out of 5 stars

My first time

This was the first time I had used DealMates and it was awesome. Communication was great and goods arrived on time.
Nice work

December 1, 2021
DealMates.com.au logo

Reply from DealMates.com.au

We’re so glad you had a good experience.

Rated 4 out of 5 stars

My item arrived in a couple days which…

My item arrived in a couple days which was super impressive. Unfortunately however, the goods were defective. The support team at Deal Mates evaluated my return claim within 48 hours and organised a replacement. The service from Deal Mates has been excellent. I'm now waiting on my new package.

December 1, 2021
DealMates.com.au logo

Reply from DealMates.com.au

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Rated 1 out of 5 stars

Buyer beware!!!

Buyer beware, Horrible!!! Don’t buy.

Brought my son an electric car for Xmas thinking it was a great price. After opening the quality of the product is made out of horrible plastic, it’s flimsy, dints and marks all over it. Only happy to offer me a change of mind refund if product was unopened, at my own cost to return shipping. Has product is heavy would cost me half of what I paid to return it.

Don’t buy!!!!

November 28, 2021
Unprompted review
DealMates.com.au logo

Reply from DealMates.com.au

Dear Susan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
We have processed a full refund and you may have received a notification from us. Your refund will appear in you bank within 2-3 working days.
Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 5 out of 5 stars

Was very straight forward.

Was very straight forward.
Communication was good and delivered when expected

November 8, 2021
DealMates.com.au logo

Reply from DealMates.com.au

Thank you so much for taking the time to leave us this amazing review.

Rated 5 out of 5 stars

Ordered a 4 piece outdoor garden…

Ordered a 4 piece outdoor garden setting. Order came in within a week, and was packed really well, especially the glass table. Chairs were easy to assemble, but the table took a little bit more effort, as the glass made it a more delicate procedure. All in all, very happy with it, as it looks very stylish. Hope it lasts as long as our other setting we had..20 years!

November 6, 2021
DealMates.com.au logo

Reply from DealMates.com.au

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Rated 5 out of 5 stars

Product delivered reasonable time…

Product delivered reasonable time frame.yet to try it the quality of the wheels is poor and hopefully it runs good and the self propelled part works but we'll see?

November 6, 2021
DealMates.com.au logo

Reply from DealMates.com.au

Thank you so much for taking the time to leave us this amazing review.

Rated 5 out of 5 stars

All good

All good . Happy with product ordered

November 6, 2021
DealMates.com.au logo

Reply from DealMates.com.au

We’re so glad you had a good experience

Rated 5 out of 5 stars

I had no problems using DealMates

I had no problems using DealMates. Product is as described, price was good and delivered in very good time. I would use DealMates again.

November 3, 2021
DealMates.com.au logo

Reply from DealMates.com.au

This review made our day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look