Debenhams car insurance Reviews 

Cheap and easy to sign up, but customer service must improve !

I took our car insurance with Debenhams in January (2021) and had to cancel on 19th March as I bought a new car and it worked out a lot cheaper to take out a policy with a different provider. It was then that all the small hidden fees came to light that Debenhams hide in the terms of business in complicated jargon. In simple terms, they have a fee to change your car on the policy (if you want to stay with them), whether it’s online or through the phone, then they have a cancellation fee of £75 as well as £85 brokerage fee. And the cherry on top is that fact that it takes 14-28 to get your money back! A whole month for money that took them a couple of days to take! I would 100% recommend to avoid, especially if you feel changes are up and coming.

Very quick to set up and the online portal seems straight forward and easy to navigate without unessecary hurdles to check your documentation for reference. Also very competitive prices. So far so good.

Cancel your insurance make you pay the fee and wont remove the cancellation against your name

Mixed bag
The Good: Had to file a claim on a third party. The outsourced AX were great, like-car rental and repair done quickly.

The Bad, time to renew after two years no claims and the quote is double because the underwriter has changed to Sabre. Having to go elsewhere when I've been happy.

edit: seeing my original underwriter offered via gocompare for 150 more than I pay now, so I guess the switch to Sabre at double the price is a needless cash grab. No rewards for loyalty I guess. Consider this insurance a short term thing, much like the sold-off Debenhams name.

I have been with them since 2019, I have not had any problems. Very good customer experience and reliable. They give me very good price after first year and I am very happy with them. Also I will recommend you!

Now under the name off Vivista

Not Surprised they have changed their name or trading under a new one Vivista to all your hard earned money never known such a shark off an insurance place

I wouldn't give them one star
South African call centre staff unprofessional but will take your money saying 14 days cooling off period !!! Only not clear is the fees for this and the £50 for setting up a direct debit with another company
They charge you £35 or £75 to cancel along with your deposit if youve had a weeks cover so £145 or over £200 then there's a brokers fee £65 ???
Absolute joke off a company
Need reporting

I received a text message to say my policy had been cancelled, despite the lady saying they had sent emails to me. The lady was quite short on the phone which isn't the customer service i was expecting. Not very helpful in explaining what we could do to rectify the situation so i'm pleased to be using another company for my car insurance. Also would not recommend to anyone i know

Debenhams insurance first insured my car in January, and all was fine until i moved address on the 21/03/21. when I called to change the addresse, Debenhams told me they can’t quote me at the new address and for that reason they will like me to cancel my insurance. what even made it worse is that my refund will take 28 days forgetting that I need the refund in order to insure my car. For the 28 days that i must wait, Debenhams expects me to be without transport.
My questions are, I was not made aware at any point at the insertion of the contract that moving address can invalidate a contract and the fact that Debenhams does not insure other parts of Mainland UK. I am sending this message out to my fellow customers to be careful not get into the same situation I am in.

Just started using them no problems really easy set up

Their so called admin fee’s are outrageous. They’re portal claims to allow you to change policy information but when you try and submit it then instructs you to phone customer services instead. So I have had three charges of £50 over the space of a week to remove my private number plate, change the vehicle and then reapply my number plate onto the new car. How on earth does a quick phone call on a system that does it for them cost £50 each time.

Everything explained sweet and short..very smooth transaction..will use it in future aswell..many thanks debenhams

Very quick to sort out and set up. All done online. Then a curtesy call to make sure I had everything I needed. Like extras. Legal...

Very good customer service and insurance rate is also very reasonable

So far so good. Help line is quick to get through to and staff are helpful and know what they're talking about which is a refreshing change

Easy to navigate website, simple layout of questions and great overall price for cover

Very good and fastest customer service by whole team and best prices for all customers..