I recently dealt with Debenhams car insurance and found the experience to be a mixed bag. While setting up the insurance was straightforward and their online portal is easy to navigate, I faced issues... See more
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See what reviewers are saying
i had already taken a quote from debenhams insurance for my car and later that same day was given a cheaper quote also with Debenhams so i called the customer service, to see if i could cancel the fir... See more
They giving policies to other company called vivista. Absolutely scam. Just terrible insurance if you want cancel or change something. Charged money after I cancelled and after sent another bill to pa... See more
What more can you ask for ???!!! Saved £221 pounds by getting Debenhams car insurance compared to my renewal. Time this took me was about 10 minutes. Uploaded my no claims discount on the Debenhams ca... See more
Company details
Information provided by various external sources
Our car insurance offers all the protection you’d normally expect when you take out cover – and a little bit more.
Contact info
United Kingdom
- 0344 840 6305
- debenhamscarinsurance.co.uk
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Saved two hundred pounds with them so…
Saved two hundred pounds with them so it’s a 👍 from me.
March 16, 2021
Unprompted review
Such a horrible customer service
Such a horrible customer service, rude and unhelpful. Had an accident which wasn't my fault, they cancelled my insurance and said I've to pay them £730. Wanted to pay it, I paid first installment, but then received a notice 21 to move out from my house , so called them I said about my financial situation and that I can not afford that much each month, but I can pay a bit less. They said if I can not afford it they will sent me to debt collector, I contacted lawyer which say they should accept how much I want to pay, as I want to pay it but just can not pay that much because of my situation right now. They were so rude and unhelpful.
Wouldn't recommend this company.
The worst customers service I've ever contacted.
March 15, 2021
Unprompted review
Reply from Debenhams car insurance
Hi there Natalia, thank you for your feedback. We are sorry to read that this has been your experience with us and we would like to look into the service you have received and how we can help you. In order to do this we will need to locate your policy and link it to this review. If you could email your postcode and vehicle registration to car.complaints@debenhamscarinsurance.co.uk and we will be able to help you from there. Thank you.
Unable to contact you to amend your mistake on my policy!
Just bought a policy and when I log into my details I can see the start date of my policy is incorrect. It also says I am currently unable to make amendments online. There is no email address to raise this, so I have no alternative but to call. I have tried several times to call and each time I have hung on for 10-15 minutes plus with no indication of being in a queue or my call being picked up. Why am I unable to email you my query, this is ridiculous!
March 15, 2021
Unprompted review
Reply from Debenhams car insurance
Hi there Miles, thank you for your review. We are sorry to read that this has been your experience with us and we would like to look into this communication and these phone calls. In order to do this we will need to locate your policy. If you could email your postcode and vehicle registration to car.complaints@debenhamscarinsurance.co.uk and we will be able to assist you from there. Thank you.
Great service.
March 15, 2021
Unprompted review
Very helpful great service
March 14, 2021
Unprompted review
For first time with you
For first time with you, very easy to work with you and the best price
March 14, 2021
Unprompted review
Excellent service,I must recommend it to you !
For some reason, I couldn't complete the insurance online so I had to call the company and solved my problem, customer service was excellent, they didn't even charge me an admin fee. Very good price , I would recommend it to you! Quick and easy to access online and all the information provided, Thanks
March 14, 2021
Unprompted review
Trying to talk to the automated system…
Trying to talk to the automated system on here is like trying to talk to the unemployment benefit office or the council it’s totally a waist of time it’s like pulling teeth out , good luck if you guys have a accident your funeral might come first
March 13, 2021
Unprompted review
The best car insurance
The best car insurance, quick and easy to access online and all the information provided, recommended 👌
March 13, 2021
Unprompted review
Just singed up easy process and…
Just signed up easy process and reasonable quote
March 13, 2021
Unprompted review
just signed up to Debenhams car…
just signed up to Debenhams car insurance and thought the qoute was really reasonable
can't say much more than that
March 12, 2021
Unprompted review
Such an easy and pleasant company to…
Such an easy and pleasant company to deal with
March 12, 2021
Unprompted review
Easy to arrange new cover
Easy to arrange new cover, good price. Struggled to hear the customer service representative though, sounded like she was in a wind tunnel
March 12, 2021
Unprompted review
Good and easy to navigate the website
Good and easy to navigate the website, cannot comments more as just bought it yesterday
March 11, 2021
Unprompted review
So far so good
So far so good. Only been with them 1 day so can't really comment.
March 11, 2021
Unprompted review
This is best Motor Insurance I have had…
This is best Motor Insurance I have had in 14yrs, I will recommend it to many
March 11, 2021
Unprompted review
Shocking company, do not recommend
Absolutely shocking customer service, so unhelpful. Rude tone of voice.
Wanted to change my vehicle, to a new one, a new quote was cheaper than trying to change the policy. But they just weren't interested I had only had the policy 12 days.
If I could give 0 stars I would. No call back from a manager as asked. Also upto 28days for a refund, which was a quite large amount.
Would not recommend.
March 11, 2021
Unprompted review
Reply from Debenhams car insurance
Hi there Katie, thank you for your review. We are sorry to read that this has been your experience with us and we would like to look into the customer service you have received and help with your refund. In order to do this we will need to locate your policy. Please email your postcode and vehicle registration to car.complaints@debenhamscarinsurance.co.uk and we will be able to assist you from there. Thank you.
Seems good so far
March 11, 2021
Unprompted review
Wasn't happy with deposit to pay to…
Wasn't happy with deposit to pay to renew
March 11, 2021
Unprompted review
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