Deck Supermarket Limited Reviews 

244
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the remarkably fast delivery times, smooth online ordering processes, and the consistently high quality of the products received at home. Many people also appreciate the exceptionally helpful staff members and the valuable guidance provided by the team throughout their purchasing journey. However, some customers also noted occasional issues with unexpected delivery delays, high shipping costs, or missing components in their delivered orders. A few reviewers additionally experienced minor difficulties concerning delivery drivers or small damages upon arrival that required replacement parts.

What people talk about most

Product

Consumers find product to be positive, highlighting great value for money, excellent quality materials, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Service

People report positive experiences with service, highlighting fast delivery and personal attention that... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents are very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Definitely recommend deck supermarket for all your needs The price was well worth it and the product seems great but not fitted it up yet My only issue was the delivery driver from the first call... See more

Rated 5 out of 5 stars

I bought an insulation kit from Deck Supermarket and the service was great, it arrived next day. Through my own fault I had to return the kit and they were absolutely lovely about it. No fuss, no dr... See more

Company replied

Rated 5 out of 5 stars

Great customer service, prompt delivery, great quality product. I had a small technical question which was answered by email in minutes by a very helpful lady called Sam. We would very highly recommen... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service Despite being really well packaged, a couple of small items arrived with some damage. As soon as we contacted them with photo proof, replacements were shipped out.


Company details

  1. Deck Builder
  2. also in
  3. Do-it-Yourself Shop
  4. Lighting Store
  5. PVC Industry

Written by the company

Set up by industry professionals, Deck Supermarket offers a wide range of products from around the world. All products available on our website have been carefully selected by our team for their quality durability and above all their value for money. We are PVC Specialists with over 20 years knowledge in the leisure deck industry. Our Deck-it Board, SuperRail and Premium Foiled PVC ranges are designed by ourselves and made in the UK under license. We also sell quality products from big brands such as Millboard, in-lite, Pro-rail, Ultrashield, Ryno, Fortitude, DeWalt, Makita and many more. We source our products worldwide from countries such as America with others coming from our manufacturing partners right here in the UK, Europe and the Far East. We provide a second to none service for the DIY'er or the trade professional alike, we hold comprehensive stocks and dispatch daily via branded national carrier companies. All appointments are by prior arrangement but please contact us first to avoid disappointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(244)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great complete service

Great customer service, prompt delivery, great quality product. I had a small technical question which was answered by email in minutes by a very helpful lady called Sam. We would very highly recommend this company

June 1, 2026
Unprompted review
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for you kind review, it was a pleasure to do business with you.

Rated 1 out of 5 stars

Late Order

I received someone else's order and they received mine! These things happen but, in my case this resulted in me having to cancel my order as the items would arrive too late to complete my job.

June 16, 2026
Rated 4 out of 5 stars

Variety of Decking Products, Excellent Service.

This supplier seems to carry a wide variety of stock, and was the only one to be able to supply replacement decking post caps to (nearly) match the quite old system that I have. They are quite expensive, but very good quality.
Supplier included a full products catalogue with the delivery, which could be useful.
Service excellent - my e-mail query was promptly answered.
Delivery was very late - typical of Royal Mail, I'm afraid.

May 11, 2026
Rated 5 out of 5 stars

This company deserves the 5 stars 100%

This company deserves the 5 stars 100%. Totally professional and excellent customer service.
The order was given personal attention and I was updated every second of the process.
Well done guys and you know we will be back!

March 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look