Decor Interiors 

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Rated 1 out of 5 stars

If I could give 0 I would. They have not refunded for an order back from May last year which never arrived, they said it would be canceled and refunded and to this day no refund. They seem to be activ... See more

Rated 1 out of 5 stars

I am absolutely disgusted with this company, ordered a clock 5th October 25, order never arrived no shipping no communication. Contact my bank on the 8th November my money was refunded. Now they have... See more

Rated 5 out of 5 stars

The sideboard I ordered on 7th August has just arrived and I'm delighted with it. I have changed my review from 2 stars t 5 because Philip at Decor Interiors managed to come good on my order despite t... See more

Rated 3 out of 5 stars

I had my doubts about receiving my order , but it finally came after 17days ,after a lot of emails I finally got tracking number & Fastway delivered to Ireland south. Lucky it wasn’t broken because... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Décor Interiors is a family run business based in Glengormley town centre, Newtownabbey. We are retailers for a stunning range of Home Furnishings, Wallpaper, Paint & Fabrics. We have the latest collections by Harlequin, Sanderson, Zoffany, Designers Guild and many more.


Contact info

All reviews

(655)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered Graham and brown paint will not…

Ordered Graham and brown paint will not answer e mails or phone calls it has not been delivered lost £60 they soon email you when they take your money avoid at all cost

August 4, 2025
Unprompted review
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Reply from Decor Interiors

We’re very sorry for your experience and the lack of updates on your paint order. Unfortunately, we had an issue with this supplier, which caused delays outside of our control. We have now removed them from our shop to prevent this happening again.

Rated 1 out of 5 stars

scam company DO NOT USE

scam company DO NOT USE. they take your money and don't provide the goods then they dont give you a refund ever!!! ive read hundred of reviews saying the same thing

May 22, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the inconvenience. A server fault has affected a small number of orders. An email has been sent to everyone in the affected group — if you’ve received this, please follow the instructions to get in touch. For reassurance this is genuine, you can call us on 028 9083 9971. Please be assured no payment information has been affected.

Rated 1 out of 5 stars

Avoid - partial refund only for an entire undelivered order

Spent £55 on paint, when 3 weeks later it still hadn’t arrived (turns out they simply forward on to another supplier but even that took a week), they only refunded me £40, no explanation of why they’ve charged me £15 for the pleasure of receiving absolutely nothing.

August 12, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the delay and confusion caused with your paint order. This order was supplied directly from our supplier, which unfortunately caused issues beyond our control. To clarify, we can confirm that a full refund of £55 has been issued back to your account.

Rated 1 out of 5 stars

Do not use this company its a scam

Do not use this company its a scam, they advertise goods they cant provide then never give you a refund. Ive been waiting for over three months

May 22, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the inconvenience. A server fault has affected a small number of orders. An email has been sent to everyone in the affected group — if you’ve received this, please follow the instructions to get in touch. For reassurance this is genuine, you can call us on 028 9083 9971. Please be assured no payment information has been affected.

Rated 1 out of 5 stars

Avoid

Avoid, have reported them to trading standards, they do not pick up your calls or get back to emails,
All I wanted was a tin of Laura ashley paint,

Still waiting 2 weeks on, wish I had read the review before I ordered, would of never parted my cash with them

July 17, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the inconvenience. A server fault has affected a small number of orders. An email has been sent to everyone in the affected group — if you’ve received this, please follow the instructions to get in touch. For reassurance this is genuine, you can call us on 028 9083 9971. Please be assured no payment information has been affected.

Rated 5 out of 5 stars

Great service and price

Great service and price. The product arrived within a few days and was packed to ensure no damage. I cannot recommend this company enough!

July 24, 2025
Unprompted review
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Reply from Decor Interiors

Hi Danny. Thanks v much for this fantastic review and our 5 stars! Both are very appreciated. We hope the table lamp looks great in your home. Thanks again.

Rated 1 out of 5 stars

This business is a scam

This business is a scam, they’ve stolen nearly 2k from me and don’t respond to emails or answer the phones. AVOID AT ALL costs, you will never receive the items you order. I just can’t believe they’re getting away with this.

July 22, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the frustration and concern caused. We can confirm that this order has now been refunded to you in full. We understand how upsetting delays and lack of communication can be, and we are working hard to ensure issues like this do not happen again.

Rated 5 out of 5 stars

Lovely products with a user friendly…

Lovely products with a user friendly website at affordable prices, what’s not to love.
Highly recommend this small, independent company.

July 14, 2025
Unprompted review
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Reply from Decor Interiors

Hi Debbie, thanks for this fantastic review. Happy you found us and that you find the website so user friendly too! Thanks again.

Rated 5 out of 5 stars

Very happy with service and product

I ordered 2 flower planters and received them within 2 days, they are really lovely and look great in our garden

July 17, 2025
Unprompted review
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Reply from Decor Interiors

Hi Claire, thanks for this great review and 5 stars! Both are much appreciated. Delighted you love the flower planters! Thanks again.

Rated 1 out of 5 stars

I would give 0 stars, if I could -AVOID COMPANY

I would give 0 stars, if I could - I deeply regret trying to purchase items from this company. MANY weeks later - STILL no refund - for items they advertised but could not deliver themselves. Phones are not answered (VM), emails keep going round in circles. STILL NO RESOLUTION. AVOID AVOID AVOID buying from this company.

June 5, 2025
Unprompted review
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Reply from Decor Interiors

Hi MAB, We’re very sorry for the delay and lack of communication you’ve experienced. To help us resolve this quickly, could you please provide your order number and name. We’ll check the status and update you directly

Rated 1 out of 5 stars

Dont use this company

Dont use this company, they wont refund your money. I cancelled an order as I was getting the run around with stories of shipments held a customs. Weeks after cancelling my order they still have my money. DO NOT USE THEM.

July 8, 2025
Unprompted review
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Reply from Decor Interiors

We’re very sorry for the delay in processing your refund. Due to an error on our side, it took longer than it should have, but we can confirm you have now been refunded in full. We sincerely apologise for the frustration this caused.

Rated 1 out of 5 stars

Waiting a month for my order and now…

Waiting a month for my order and now they won't answer my emails and their phone is unattended.
Appalling service, I would advise not to order from this company

June 10, 2025
Unprompted review
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Reply from Decor Interiors

We’re very sorry for the delay and lack of communication you’ve experienced. To help us resolve this quickly, could you please provide your order number .We’ll personally look into this and update you directly.

Rated 1 out of 5 stars

I'm absolutely disgusted

I'm absolutely disgusted. Weeks to issue order to the extent it took so long I had to source wallpaper elsewhere.
Finally order arrived but no longer needed. Immediately returned for refund but Weeks have gone by and I'm still chasing for my money. I'm about to file legal complaint for breach of consumer rights. And a court order to get my money back. Terrible terrible

July 5, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the frustration and delays you experienced with your wallpaper order. This item is supplied directly from our partner, who unfortunately went out of stock. To avoid letting you down, we sourced the wallpaper from another independent business and placed the order on your behalf so you would not be left waiting indefinitely. We understand how disappointing this has been and apologise for the inconvenience caused.

Rated 5 out of 5 stars

Long shipping but good service

I ordered a set of 4 pictures and while the delivery was longer than expected (around 4 weeks) customer service was clear and responsive to my questions. They let me know that the container was stuck at customs at Belfast port and gave me an estimated delivery which was 100% accurate. The items delivered were exactly as pictured and packaged really well.

June 26, 2025
Unprompted review
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Reply from Decor Interiors

Hi Anna. Thank you for this great review and especially for your understanding and patience. We are delighted they are now with you after the delay and arrived safely! Thanks again.

Rated 5 out of 5 stars

highly recommended

The final outcome was not a happy one as DPD failed to deliver our purchase after 4 weeks of delays. But the company themselves were fantastically helpful throughout. In particular one of their employees, Marion, replied promptly and efficiently to all our messages. For this reason alone I would highly recommend Decor Interiors
Le résultat final n'était pas heureux car DPD n'a pas réussi à livrer notre achat après 4 semaines de retard. Mais l'entreprise elle-même a été fantastiquement utile tout au long du processus. En particulier, une de leurs employées, Marion, a répondu rapidement et efficacement à tous nos messages. Pour cette seule raison, je recommanderais fortement Decor Interiors.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company they do not deliver

Could not agree more with the reviews stating this company take your order but not able to fulfil as they do not have stock. I have been chasing and can get no update and can't get through on phone.
Stay away from using this company. I am now trying to get a refund.

June 10, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

Hi Helen A, we’re very sorry for the frustration this has caused. Please provide your order number so we can personally check what has gone wrong with your order. We will then send you a direct email update. Thank you for your patience and we apologise again for the inconvenience.

Rated 1 out of 5 stars

Poor customer service

Places an order, and expected it to be delivered within 7 days. Contacted them numerous times and was told items were held up in customs … 6 weeks later still no delivery.. terrible service and terrible customer care. Would not do business again

June 16, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the frustration this has caused. Please provide your order number so we can personally check the status and coordinate with the stores team. We will then send you a direct email update. Thank you for your patience and we apologise again for the inconvenience.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Good customer care and excellent products. Very impressed and would highly recommend.

June 11, 2025
Unprompted review
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Reply from Decor Interiors

Thank you for the great Review Linda, much appreciated.

Rated 1 out of 5 stars

SCAM COMPANY!! DO NOT BUY FROM HERE

SCAM COMPANY - AVOID!

I placed an order a month ago of four pillows, 2 orange and 2 pink. I was informed that the orange we actually out of stock (even after receiving a dispatched email). I asked if I can cancel the whole order as I wanted the set. I then weighted one week for the refund, but didn't receive anything so I emailed and got no response. I then email a week later and got no response. I than called and they said my refund was being sent. I checked back a week later and send 2 more emails. I think this is appalling. Given all the negative reviews, I think I will report to fraud services on my credit card. Very disappointing.

May 6, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the delays and poor communication you experienced with your pillow order. This is not the level of service we want to provide. We can confirm that your order has now been fully refunded, and we apologise again for the frustration this caused.

Rated 1 out of 5 stars

This company exists to steal your money

This company's MO appears to be to take orders for stock they can't deliver and to hang on to the customer's money for as long as possible. Feedback here indicates several months is typical.

After warning them twice I would instigate a chargeback on my credit card, I had to do exactly that. It seems to be the only language that Decor Interiors understand.

I agree with other posters that this is a scam company.

May 19, 2025
Unprompted review
Decor Interiors logo

Reply from Decor Interiors

We’re very sorry for the frustration and delays you experienced. We can see that a chargeback was filed with your card provider before we were able to issue your refund, which meant we could not process it directly. In cases like this, the refund is handled entirely through the card provider. We apologise again for the inconvenience and will continue working to improve our communication and service.

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