Defy Medical Reviews 3,802

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, making interactions comfortable and informative. Many highlight the exceptional customer service, noting that providers take the time to listen, explain complex topics clearly, and tailor treatment plans to individual needs, ensuring a personalized experience. The overall service is described as excellent, with people appreciating the thoroughness and care provided, leading to positive health outcomes and a feeling of being well-supported. However, some customers also noted issues with product delivery, specifically concerning expiration dates of medications and communication regarding these changes. A few other people also felt that the back-office processes and communication skills had deteriorated, leading to frustration with prescription handling and a perceived focus on revenue over patient convenience.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing the medical staff as great,... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often... See more

Service

Customers had positive experiences with service, with many expressing satisfaction with the level of care and... See more

User experience

Clients share positive opinions on user experience, with many describing it as great and highly recommended.... See more

Product

People report ambiguous experiences with product, with some customers praising the medical staff but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long Island Steam Cleaners transformed the grout in my bathrooms and mudroom. What had been stained and discolored for years now looks bright and clean again. Their steam cleaning process was thorough... See more

Rated 5 out of 5 stars

Since my first first follow up consultation with Mike several years ago, his standards and knowledge have remained as high and up to date as ever. Always provides quality and comprehensive reviews of... See more

Company replied

Rated 5 out of 5 stars

Janel came up with a very detailed plan after listening to everything I was concerned with. I feel Janel is genuinely concerned with my overall wellbeing and helping me improve my quality of life wit... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

He was very through understood my needs…

He was very through understood my needs and offered practical solutions. I do think he could have been a tiny bit more thorough to talk me through the prescriptions (how to inject, sighs to watch out for etc) but overall very pleased

September 15, 2025
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Reply from Defy Medical

We are glad to hear that you had a great consultation. Thanks so much for the thoughtful feedback. Feel free to reach out and we will be more than happy to go over any unanswered questions with you!

Rated 5 out of 5 stars

Beth was very helpful

Beth was very helpful! Answered all my questions and was very professional. :) Thanks!

September 11, 2025
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Reply from Defy Medical

We love to hear that. Thanks for the glowing review!

Rated 5 out of 5 stars

Great Service

Marisa takes her time and listens, plus addresses your concerns and want to truly help you get to a place with your hrt is working for you.

September 11, 2025
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Reply from Defy Medical

This is fantastic to hear and the kind of feedback we love! Thank you for sharing your great experience with us.

Rated 5 out of 5 stars

Morgan was great

Morgan was great, very easy to talk to you. She was very knowledgeable with the questions I had.

September 9, 2025
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Reply from Defy Medical

We're happy to hear that you found the conversation easy and informative with Morgan. We appreciate you taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Everything is going good

Everything is going good. Thank you.im very happy with the treatment from Defy.

September 9, 2025
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Reply from Defy Medical

We love to hear that. Thanks for the great feedback!

Rated 5 out of 5 stars

Respectful - efficient

Respectful. Recognized my previous medical history. Heard my wishes to go in a different treatment direction from what I had been doing previously because of my concerns about poor service from a previous provider at a different company.

September 10, 2025
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Reply from Defy Medical

We appreciate you sharing your experience. We're happy to hear that you felt respected and that we acknowledged your medical history and treatment preferences. Thank you for your feedback.

Rated 5 out of 5 stars

Dr. Caulkins

Dr. Caulkins was extremely easy to discuss all issues with and explain everything discussed so it was easily understandable.

September 4, 2025
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Reply from Defy Medical

We're happy to hear that you felt comfortable discussing your issues. We appreciate your feedback on the clear explanations that Dr. Caulkins provided during your visit.

Rated 5 out of 5 stars

Very positive experience!

Megan was very informative and helpful! I appreciated the options presented to me for HRT. She was very personable !

September 3, 2025
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Reply from Defy Medical

We're happy to hear that you found the information helpful and appreciated the HRT options presented by Megan. We are so glad that you had a great, personal experience!

Rated 5 out of 5 stars

Thankful for Dr Saya and his team

Dr Saya is knowledgeable regarding hormone therapy and very thorough. He is very kind and easy to talk to. I feel so much better since he has regulated my thyroid and sex hormones. All of my labs have improved dramatically. My PCP and my cardiologist are both impressed with my improved health.

September 5, 2025
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Reply from Defy Medical

We're happy to hear that you had such a positive experience working with Dr. Saya! It's wonderful to know that you and your other doctors are noticing the positive results. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Morgan was great

Morgan was great. Very knowledgeable and thorough. So far every interaction I’ve had with someone at Defy has been great.

September 3, 2025
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Reply from Defy Medical

We're happy to hear that you found Morgan to be so knowledgeable and thorough! We appreciate your positive feedback regarding your interactions with our team.

Rated 5 out of 5 stars

Good experience as usual

My provider is always thorough with her questions and takes time to listen to my concerns

September 4, 2025
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Reply from Defy Medical

So glad to hear it. Thanks for the great feedback!

Rated 5 out of 5 stars

Dr. Calkins

Easy to talk and relate to. I felt like Dr. Calkins really cared about me during our time together.

September 2, 2025
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Reply from Defy Medical

We love receiving feedback like this. Thanks for sharing and keep up the great work!

Rated 5 out of 5 stars

My new provider Michael’s extraordinary…

My new provider Michael’s extraordinary knowledge, understanding, and expert advice is an experience I haven’t gotten from other clinics. I feel like I’m finally in good hands now.

August 31, 2025
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Reply from Defy Medical

We're happy to hear that you feel supported and well-cared for. It's wonderful to know the care provided has made such a positive difference for you. Thank you for sharing!

Rated 5 out of 5 stars

Ben is extremely smart and…

Ben is extremely smart and knowledgeable
He always answers all questions accurately
Ben has changed my life. Because of Ben and the medications he helped me with I feel the best I have felt in more than 12 years
Increased stamina, strength, very good mood all the time, increased cognitive function. Ben is a life changer.

July 9, 2025
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Reply from Defy Medical

We're happy to hear that the support you received from Ben has had such a profoundly positive impact on your life. It's wonderful to know you're feeling better than you have in years, and we appreciate your feedback.

Rated 5 out of 5 stars

Attentive and thorough

She listens and really takes in everything I have to say. She helps find solutions that are within my budget. I love her approach to the "just because its normal doesn't mean its normal"

August 28, 2025
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Reply from Defy Medical

We're happy to hear that you feel heard and supported. It's wonderful to know Morgan's approach helps find solutions that align with your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Knowledge of topic

Knowledge of topic, communication, questions answered

August 29, 2025
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Reply from Defy Medical

We're happy to hear that our expertise and communication met your needs, and that we answered your questions well. Thanks!

Rated 5 out of 5 stars

Just getting started with TRT and appreciate Defy’s knowledge and experience.

Michael provided clear and concise information for treatment options and how they apply to my lab results. Answered all my questions and was professional and personable. Thank you Michael

August 28, 2025
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Reply from Defy Medical

We're happy to hear that the information provided about your treatment options was clear and helpful. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

My consultation with Dr

My consultation with Dr. Saya exceeded my expectations. I felt heard and hopefully for the first time in my menopause journey.

August 27, 2025
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Reply from Defy Medical

We're happy to hear that your consultation was helpful and gave you hope. We appreciate you sharing your experience with us. Thank you for your feedback.

Rated 5 out of 5 stars

Kristian

Kristian was very welcoming and understanding and provided solutions to medical concerns. She made me feel comfortable and looking forward for her help in follow up.

August 26, 2025
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Reply from Defy Medical

We're happy to hear that you felt welcomed and that solutions were provided for your medical concerns. We appreciate your feedback and look forward to assisting you with follow-up care.

Rated 5 out of 5 stars

High standards continue years later!

Since my first first follow up consultation with Mike several years ago, his standards and knowledge have remained as high and up to date as ever. Always provides quality and comprehensive reviews of my labs. Mike always gives honest feedback and insight on every marker, even non standard tests I ask to have evaluated. He never makes me feel rushed to end the call and ensures I have a full understanding of everything we discuss. Great provider!

August 27, 2025
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Reply from Defy Medical

We're happy to hear that the consultations have consistently met your expectations over the years. We appreciate that you value the comprehensive reviews and honest feedback provided from Mike. It's great to know you feel well-informed and unhurried during your calls. Thank you for your positive feedback!

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