Delan Engineering Ltd Reviews 332

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, often highlighting their excellent quality and user-friendly experience. Many praise the seamless functionality and precision of the devices, particularly for flight and racing simulators, noting that they work flawlessly right out of the box. The customer service and staff are consistently described as outstanding, with prompt, helpful, and friendly responses that go above and beyond to resolve any issues. However, some people mentioned minor issues with certain accessories, such as the camera mount not being stable or the adhesive for the velcro not holding up. A few customers also noted that the camera cable length could be improved, and some experienced challenges with the range of the device or the quality of 3D printed parts, requiring extra effort to get optimal performance.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are highly satisfied, praising its ease... See more

Quality

Customers had positive experiences with quality, often praising the products for being well-made,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product's ease of use and seamless... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the customer service for being helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not a seconds hesitation in recommending this company and it's products. Got the Delanclip fusion pro setup and my only gripe was the cable length for the camera. Everything works and easy to understa... See more

Rated 5 out of 5 stars

Used another well-known tracking system for yeats with FSX later FSX Steam. Couldn't find the camera after a recent move so thought I would just buy another. High price made look for an alternative. D... See more

Company replied

Rated 5 out of 5 stars

Have being client for over 5 year.i am using Delanclip fusion and Ps eye camera.i swamped Ps eye camera for a Delancam1 and I must say it was a grate decision.Delancam1 works wery well if you have lo... See more

Rated 5 out of 5 stars

Extremely timely shipping, great product, minor 3D printing defects. Purely cosmetic and nothing performance degrading. Using Fusion with TrackIR camera and have the smoothest head tracking experience... See more


Company details

  1. Computer Accessories Store

Written by the company

Delan Engineering Ltd is a UK-based company founded in 2013 by passionate PC gamers and real-world aviation enthusiasts. We specialize in making affordable, high-quality head tracking devices for PC gaming. Our main brand, Delanclip, helps gamers control in-game camera views using natural head movement instead of a mouse or joystick. It’s all about immersion and freedom. Our devices work with many games like Microsoft Flight Simulator, DCS, Elite Dangerous, Farming Simulator, Euro and American Truck Simulator, ARMA, racing games and more. We offer both wireless and wired options: Delanclip Fusion Pro is our premium wireless solution, and Delanclip Gamer Pro is the wired version for those who want precision without worrying about charging. We also make our own custom camera, DelanCam1, which supports both point tracking and face tracking with swappable lenses. Everything is plug and play, Windows and Linux compatible, and easy to set up. Our products are made in the UK with care, tested by real gamers, and backed by responsive customer support. If you want a better, more immersive gaming experience with smooth and natural control, Delanclip is the way to go.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great product

Great product, everything I wanted it to be at a very reasonable price.

July 11, 2024
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Reply from Delan Engineering Ltd

Glad it’s everything you wanted—great value for a great product! 🎮 Thanks for your review!

Rated 5 out of 5 stars

Great service

Great service, delivery was initially held up but was resolved quickly

July 4, 2024
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Reply from Delan Engineering Ltd

Thanks for hanging in there while we sorted the delivery hiccup! Really glad we could fix it fast and get your gear to you. Hope you’re enjoying Delanclip now—happy simming!

Rated 5 out of 5 stars

I've never received my package.

I've never received my package.
postal services never gave me a reciept to be able to get the package from postal services.

EDIT : I've been contacted by delanclip and they offered me to try another delivery or a refund. I won't be at home for a while so I asked for a refund.
It's a shame I won't get the product but at least the company is honest and can be trusted in case of a problem like mine.

July 10, 2024
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Reply from Delan Engineering Ltd

Hey there,

We’re really sorry to hear that you haven’t received your package. That’s definitely not the experience we want for our customers.

We’re surprised you didn’t reach out to us for assistance. If you had reported the issue, we would have been happy to send a replacement. Please contact us directly so we can resolve this for you promptly.
From the tracking we have checked it looks like they have not been able to deliver the parcel but there was 2 attempts with an advice note: https://mailingtechnology.com/tracking/?tn=LR183263518NL

Your satisfaction is our priority, and we’re here to help.

Best regards,
The Delanclip Team

Rated 5 out of 5 stars

Free movement for your Head

I have already tested some other solutions, but here without a cable that gets in the way, You are really free with the movement of the Head

July 10, 2024
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Reply from Delan Engineering Ltd

Thanks for sharing that, Mario! That wireless freedom really does change the game—no more getting tangled mid-turn 😄 Glad you’re enjoying the open movement. Have fun in your cockpit!

Rated 5 out of 5 stars

Great purchase

Great purchase! Delanclip Is perfec for Flight SIM.

July 10, 2024
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Reply from Delan Engineering Ltd

Thanks Paolo! Happy to hear it's working well for your flight sim setup. If you ever want tips on fine-tuning for even smoother tracking, I’ve got you covered. Enjoy the skies!

Rated 4 out of 5 stars

Good product

Good product, but I wish there were more detailed video tutorials available.T he written manual is helpful, but videos would be even better.

July 6, 2024
Unprompted review
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Reply from Delan Engineering Ltd

Hey there!

We’re glad to hear you’re enjoying the product! 🎉 Your feedback about the video tutorials is super helpful. We’re always looking for ways to improve, and more detailed video content is definitely something we’ll consider for the future.

If there’s anything else we can do to make your experience even better and possibly earn that 5th star, please let us know. We’re here to support you every step of the way!

Happy gaming,
The Delanclip Team

Rated 4 out of 5 stars

Great product bu the shipping took a…

Great product bu the shipping took a bit longer than expected, but to be honest i have chosen the
cheapest and slowest option which is standard mail. Once it arrived, it worked flawlessly. Very happy with the purchase.

July 5, 2024
Unprompted review
Delan Engineering Ltd logo

Reply from Delan Engineering Ltd

Hey Jessica!

We’re thrilled to hear that you’re happy with your purchase and that the product is working flawlessly for you! 🌟 We understand the shipping took a bit longer than expected, but we appreciate your understanding given the choice of standard mail.

If there’s anything we can do to make your experience even better and maybe earn that 5th star, don’t hesitate to let us know. We’re here to help and ensure you’re completely satisfied!

Thanks again for your support, and happy gaming!

Rated 5 out of 5 stars

outstanding customer service and quality

using my gmail to send this as its infinitely easier to log in that way

bought a delanclip as i was getting into dcs after playing IL-2 and using the mouse to look around was getting annoying (aswell as some kind of head tracking being required for most planes in dcs)

when placing my order i accidentally provided the wrong email adress
(spelled hoitmail instead of hotmail), custormer service got to me quick after i reached out and fixed the issue, even went above and beyond after that

gotten it almost 2 weeks ago now and wanted to see how i liked it before making a review

quality is outstanding despite the metal and wires of the clip itself looking sketchy at first sight (i am not used to the entire construction being visible like that on something that is legit)

the setup was easy, felt a little uneasy at first bending the metal between the attachment point and actual assembly to get everything properly alligned and when the velcro was freshly attached it felt like there was a lot of movement as the glue holding that was still setting but i havent had an issue with the process or any similar issues afterward at all, when attacking the clip to my headset it stays in place securely even with jerky head movement from me at times

i would definitely reccomend it to anyone i know getting into flightsims just like i got reccomended by friends

edit: i was a week off on the origional date of when it came in, it was a week later than i thought as i ordered it after the 20th

July 26, 2024
Unprompted review
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Reply from Delan Engineering Ltd

Hey Bone Tiger, massive thanks for that detailed feedback! I totally get the initial hesitation with the exposed metal look—it’s all about function over flash, and I’m glad it won you over once it was in action. Good call checking everything before the review too. Appreciate you spreading the word in the flight sim world—and I’m really glad we could sort that email hiccup fast. Hope DCS is treating you well!

Rated 5 out of 5 stars

Glad I made the leap!

Decided to move from face tracking to IR tracking as I needed something that would work in low light.

Delanclip was suggested to me so I thought I'd try.

It is super easy to setup and way smoother than facetracking even in low light. Had a great time my first few flights on DCS World and I think it's going to be a game changer. The IR emiter is super lightweight and you forget it's on your headphones. The camera drivers download automatically and an OpenTrack profile is provided for you on the website.

Cheers Delanclip!

July 29, 2024
Unprompted review
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Reply from Delan Engineering Ltd

Dear William,
Thank you for taking the time to share your experience with Delanclip! We're thrilled to hear that you've made a successful transition from face tracking to IR tracking and are enjoying the benefits.
We're pleased that you found the setup process straightforward and that our provided resources, including the OpenTrack profile and automatic camera driver downloads, were helpful. It's great to know that our efforts to streamline the user experience are paying off.
Your positive experience with DCS World is exactly what we aim for. IR tracking is indeed designed to excel in low-light conditions, offering smooth and reliable performance regardless of ambient lighting. The lightweight design of our IR emitter is intentional, as we want users to focus on their gaming experience rather than the hardware.
As you've noticed, head tracking can be a game-changer, especially in fast-paced air combat scenarios. We're excited for you to explore the full potential of IR tracking as you become more accustomed to it in DCS World and other flight simulators.
We appreciate your endorsement and are glad that Delanclip has met your expectations. If you have any questions or need assistance as you continue to use our product, please don't hesitate to reach out.
Happy gaming and clear skies!
Best regards,
The Delanclip Team

Rated 5 out of 5 stars

Delanclip has completely revolutionized…

Delanclip has completely revolutionized my flight sim experience! The head tracking is spot-on, making me feel like I'm truly in the cockpit. No more fumbling with my mouse to look around. Now, every flight feels like a real adventure. If you're serious about flight sims, you need this device!

July 5, 2024
Unprompted review
Rated 4 out of 5 stars

Great for the price

This is just as good if not better than trackir and tobii with regards to bang for your buck, but I wish the camera had a bit higher field of view as the tracking leds often leave the camera’s sight

June 4, 2024
Rated 4 out of 5 stars

Almost perfect

Quick customer support, really high quality product. But disappointed with the overall cable length and with how the clip and the camera are NOT secure to the monitor. Had to tape it.

June 11, 2024
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Reply from Delan Engineering Ltd

🎮 Thanks for your feedback! 🎮

Hey there!

We’re glad to hear you found our customer support quick and our product high quality! 🎉

We’re sorry to hear about the issues with the cable length and the clip and camera security. Your feedback is invaluable, and we're always looking for ways to improve. Taping things down isn’t ideal, and we’ll definitely look into more secure mounting solutions.

On the other hand, our competitors' cameras are lighter and even more prone to falling off monitors. However, head tracking is designed for a stationary setup, so once everything is in place, it should stay secure.

Regarding the cable, it’s designed to be long enough for most common setups, aligning with standard lengths used in many electronic devices.

If there’s anything else we can do to enhance your experience, please let us know. We’re here to help!

Best,
The Delanclip Team

Rated 5 out of 5 stars

Fast and reliable as always!

Fast and reliable as always!
Excellent service!
Thank you Tom!

June 11, 2024
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Reply from Delan Engineering Ltd

🎮 **Thanks for the glowing review, Greg!** 🎮

Hey Greg!

Your continued support is like a power-up for us! ⚡ We're thrilled to know that our service has consistently hit the mark for you.

We appreciate your loyalty and all the orders you’ve placed with us. Looking forward to continuing this winning streak with you!

Thank you Greg!

Happy gaming,
The Delanclip Team

Rated 1 out of 5 stars

I had to pay custom duty

I had to pay custom duty. This is the last time I will ever buy something from an UK company. I will tell my friends and all people I know to not buy something from Delan.

June 11, 2024
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Reply from Delan Engineering Ltd

Hey Alexander,

We understand your frustration regarding the customs duty, and we’d like to clarify a few points. The UK is no longer part of the EU, and import taxes are a reality for all international shipments. If the UK were still in the EU, the taxes would be included in the product price, similar to how it is for UK customers.

Import taxes are set by governments and are beyond our control. We do our best to inform our customers about potential import duties to avoid surprises. The 1-star review seems more directed at the policies of international trade rather than our customer service, as we strive to provide the best experience possible.

We’d love to discuss this further and see how we can assist you. Please contact us directly, and we’ll do our best to help.

Best regards,
The Delanclip Team

Rated 5 out of 5 stars

A Sim Alternative for normal people.

My experience has been excellent. This is obviously a small company of driven enthusiasts. Who care about making good products for sim gameplay. So far this is one of those companies that you don't ever stop using. Can't wait to see what they do next.

June 11, 2024
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Reply from Delan Engineering Ltd

🎮 **Thanks for the awesome review, CallMeThaw!** 🎮

Hey CallMeThaw!

We’re absolutely thrilled to hear about your excellent experience! 🌟 Your words capture exactly what we aim for – being a team of passionate enthusiasts dedicated to creating top-notch products for sim gamers.

It's fantastic to know that we’ve earned your loyalty. We’re excited to have you on this journey with us and can’t wait to show you what’s coming next! Stay tuned for more game-changing innovations.

Happy gaming,
The Delanclip Team

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