Deliveroo Reviews 

Got cold food over an hour late, was told would have refund within 48 hours but I’m still waiting over a week later. Staff Ghia has received all the info needed to give me a refund but still insists on emailing me back for an order number which I used to submit the complaint, this is clearly staff time wasting and taking a mockery of customers and underestimating their intelligence! Joke of a company!!

Used to order KFC. Delivery was actually early, but the food was awful. Fries limp and soggy, and the chicken fillet just didn’t seem right - the coating tasted too greasy and the chicken was not cooked properly and bloody in the middle. I have kept a photo - a not to repeated experience.

Ordered through deliver all for the first time for Wagamama meal. Money taken. Driver rang as couldn’t find us. Had the wrong address. Gave him the right one. Website said our order delivered. It wasn’t. Appalling. Will never use again.

It is abysmal that I spend £50, and only receive half of my order. So I telephoned the pizza express branch in Didsbury, and she said that only the delivering company can sort out. I phone deliveroo only to be told that they cannot re-deliver the missing items and my only option is a refund. On any other day I would be fine with this, but as it was a close relation's birthday and the pizzas we got were cold, soggy and we ordered with a different takeaway and threw away the pizza express. I will not be ordering again, with pizza express or with deliveroo. If I could right a review and put no stars I would!!

Being charged for Deliveroo Plus even though I never subscribed for it.

These people are not good. Saw deliveroo guy dump plastic bags of oily food ls and other things on the floor next to my house.

Was so angry so took a pic and then reviewed them using the Google play store. Said I saw them litter and not care. And my comment is no longer visible in the app. Not sure why it was removed because I simply said what I saw. I'll stick to their competitors as they tend to be more friendly and as far as I'm aware, not litter wherever they want to when there was a bin about 5 steps away!!!

0 stars

Disgusting way to conduct business

Checking food items that cost £11 to then be charge £17.50 for the same item for using deliveroo is legalised robbery. Over priced on every item

Missing items

Poor customer service

Greed is short lived

RIP deliveroo

Awful service, will never order through this again. It’s the second time and both times the food was freezing and bits missing off the order. Absolute rip off. Credit applied to my account but will not use them again

If I could give 0 stars then I would. Had to wait an hour over the estimated wait time for food (KFC) which then arrived both cold and with missing items. Tried to contact customer services but they seem to be on a different planet as had no response. Will never use deliveroo again.

Absolutely horrendous company, drivers don't care if they are delivering the correct orders. Use this company if you want to waste your money, I've never had a good experience and will never be using them again.

Review as a restaurant partner.
We are very dissatisfied and disappointed in the way we were dealt with by somebody called Elijah.
He did not listen to a word we were saying via email, we tried to sign our business up and we’re told to lease with him.
We repeatedly told him that we were already FSA checked and registered with the local council and he persisted to TELL us over and over that we weren’t, and that ‘once we have had our health visit, that we should get back in touch’, which as you can imagine was extremely frustrating and very patronising after having told him we were.
After sending him proof multiple times and standing our ground, it turns out he was writing the name of our business incorrectly on the council website.
He then decided after all of this to tell us that our business wasn’t allowed as we operate from a home kitchen.... so we wasted all this time debating with him for him to have not have any correct information.
I then emailed deliveroo customer services to find out if it was true, that we weren’t allowed to sign up and they sent me a generic email telling us that ‘‘they are delighted we want to sign up and to do so via the partner centre’’ which furthermore annoyed us as that’s not what we asked.
The whole process was an absolute nightmare, all we wanted to do is sign up, send the information they needed and begin earning.
We had absolutely no issue with just eat and have been operating with them for over a month now.
We were really looking forward to working with deliveroo. What a massive shame.
Uber eats it is then!

Awful company. Overcharge compared to Uber eats or just eat. Only received half my order. When I contacted the restaurant they said Deliveroo had changed it. They did not contact me at all so why the change?? Chap on the call centre was clueless. Will see if they refund me but it will just be for the cost of the goods that were not delivered.
What a joke!

Order a take out for driver too drive past house and lie that it was delivered as seen on cctv refund was givin but had to wait 2days plus did not ha e more funds to reorder poor cummicstion complaint was made and reply was sorry about that? Soz ???

I would say Deliveroo is the worst food delivery company in the world. I ordered Nandos (not the first food delivery I have made) and each and every time 75% the food delivered is bad. I give feedback to Deliveroo but they basically tell me to get lost. I think its really unfair that I pay premium prices for food that i have to throw in the bin.

What a rubbish company, the chap delivering broke down and they want us to collect?? What a cheek you take enough money for it!!

Very poor service please stay far from it

ZERO STARS! Drivers continuously don’t deliver to your apartment if you live in an apartment building. Every single delivery is a struggle and drivers disappear with your food. Don’t even try the live chat or phone support as you will waste your time and energy with poorly trained and unprofessional agents. I am not surprised Deliveroo doesn’t make any profit and only losses. UberEat and JustEat are much better options.

Deliveroo offers a discount to new customers, but penalizes students and person's living in house shares.
They show the discounted amount when you place the order but take the full amount from your account when they process the order if anyone in the house share has ever delivered to that address before. Really poor show and won't resolve it if you contact them

Absolutely useless I had the worse experience with this company 1st they ruin our mother day we're food don't turn up then fob me off with £5 discount that goes bk to them anyway on there fees and let 3 children at 9 o'clock at night starving when it was ordered hours ago then again food missing then again today with me haven to canz order I would not bother with them ain't worth the stress

One star is a stretch, beyond poor. And we can't even call you up to say so

Hoping to see new companies popping up who actually care about small biz