Deliveroo Reviews 

I would give it minus 100 if I could. We ordered for dinner, the order had the burgers missing, just chilly cheese bites. I had to order again. The delivery kept getting delayed, and somewhere after 9 pm I just wanted to cancel the order, but you cannot simply cancel it, it gets you to a chat where a silly person tells you that you cannot cancel it because it has been picked up by the rider now. I DON'T GIVE A CRAP!!!! IT HAS BEEN A TERRIBLE TERRIBLE SERVICE, I JUST DON'T WANT IT ANYMORE, but who cares, right? and by the way, the burgers where just like the WHOLE services, crap!!!!!!! Thank you Deliveroo for your understanding, I will NEVER EVER use you again, you are not the only ones on the market. And you might want to take a look at your reviews, it seems like you are not doing well AT ALL!!!!!

Refused a refund, despite being able to prove the wrong order was sent via photos. Items were missing, was left severely out of pocket!

They just lie about how long the order’s going to take, then when they cant find a rider it sits at the restaurant going cold, you have no choice but to wait for it because you’re starving, and you get your cold, overpriced plate of food an hour late. Total rip off from a bunch of con artists.

I have been contacting deliveroo regarding a order that never turned up and I get no reason or help or even a refund I have even offered proof of video evidence and not once have they asked for it to proof myself for my money back I'm shocked all because a driver clearly delivered it to wrong address or what ever happened

Awful customer service- have taken money from my account 4x after stating the order has failed. No order and down over £40 disgraceful and no help wait 1-3 days is the response I get…

Terrible customer service!! Taking orders making the family and kids wait for over an hour and then calling and saying they have no drivers available to deliver the food! Why are you taking the orders if you can’t deliver it!! More annoyed for the children.

They ship to wrong address, order says delivered, we never see it, customer service don't accept responsibility, but we're left with a paid order but no dinner and no refund. THANKS DELIVEROO, you've just lost another big customer.

disgusting customer service and we shall NEVER be using this awful company again

If I could give minus stars, I would. We found a curly black hair in our food and they are refusing to refund the cost of the meal after we had to dispose of it. We even sent a photo of said hair. This is disgusting customer service and we shall NEVER be using this awful company again

0 stars if I could. Driver arrived 30 minutes late, told the driver I was expecting two cans of juice not one and he said there was only one. Then looked at food and there was only one meal out of two. Drove away before I could even look up. food wasn’t what I ordered and couldn’t contact the driver or kfc to get it sorted. Someone else got my £20 worth order and I got one meal that was inedible. Will not make this mistake again.

useless, spend time to order and then 20min later order is canceled or on more than 3 occasions the complete wrong order was delivered, including 1 order where the driver left cigarettes in my porch for my nephew to find incompetent and bad management i expect leads to poor service.

i have now cancelled my account
USE JUST EAT

Disgrace. Food is never actually guaranteed to arrive. 5 times I have ordered and not received food after waiting over an hour. Shocking company, do not use. Use Uber eats.

It seems so many people don't rate Deliveroo and I can see why. Waited for over an hour for my sons food, they then apparently delivered it to the wrong address.
When I called at the address even they informed me that the food was turned away.
Deliveroo finally confirmed that they hadn't delivered it. Shocking from such a large company. I would avoid.

Beyond awful experience. Our driver was called Martin and just didn't want to deliver our order.

Waited for 30mins and began looking for driver when the app had notified me he was arriving, I called and messaged on the app (contact driver) and was not answered! After calling Deliveroo and told he would try to deliver again, I was called back and was told he just wasn't coming back.

I had spotted a delivery driver from Deliveroo across the road in a local shop and I had gone to speak to him.
It was our delivery driver and he had sent the food back because he could not find us. Didn't seem the least bit interested and was quite rude!

Appalling service, will not be using this food delivery service again! I will not recommend and I will advise people DO NOT USE Deliveroo!

Extremely disappointed!

Ordered food and one main item was missing. Tried to call but no number. Onky option is to email which they respind to in 48 hours m. What was i to do until then? Anyway, i called the restaurant directly and they resolved my issue.

Shocking service, we were waiting 45 minutes after the delivery time. The restaurant had the food ready and waiting for the driver. Called up Deliveroo, they said the driver will get to the restaurant in 10 mins. Really great, we'll 'possibly' get our order 2 hours after we placed the order when the restaurant is 10mims drive away.

This is a shocking service...if deliveroo would even have the audacity to call it a service. I have just been informed that the driver could not be bothered to deliver to my address....does Pizza Hut even know what damage it is doing to their business...ordered 2 hours ago...time just keeps going up....I think the CEO for this company really needs to read these reviews....Pathetic....will never use this service again....1 star review is far to generous

Had issues with payments as my card for some stupid reason was “INVALID” even though in different services like just-eat or ubereats it works perfectly fine. I’ve contacted support but they just suspended my account forever JUST FOR ASKING FOR A HELP! I bought 15 pounds gift card and topped up my deliveroo balance so by the TERMS OF SERVICE that they used on me they are to give me my 15 pounds back. But HELL NO, they are refusing to refund my money and more importantly, they were incredibly rude to me during the support chat. I definitely don’t recommend you this scam service, just use UberEATS or Just-eat, at least their support can help you with your problems.

What an awful company!!!
Short delivery!! Overcharged!!
A fight to get anything resembling customer service!
It's all been said in previous reviews!!
AVOID LIKE THE PLAGUE!
DELETE YOUR App and use any other or better still go direct to restaraunt.
ZERO ***

Ordered 2 family Platters from Nando's. With drinks, spent £95. Despite the clearest delivery instructions and contact tel no's, food never arrived. Phoned Deliveroo. Told me that driver had given my order to the homeless. I thought she was joking! She wasn't.