Deliveroo Reviews 

Utterly dissapointed with deliveroo, I ordered from Honest Burger Ealing, they allow this business to use bicycle riders instead of motorcyclist like every other business which means the food is cold when delivered. Today was the worst, the order had to be cancelled after waiting 45 minutes for food to be delivered. the operator told me a refund would be released in 3 business days. So i have no food, no money until 3 Business working days. Utterly disappointed. This is not good service at all.

I really wish I’d read the reviews before using Deliveroo. I waited for almost 2 hours for my delivery which was an 1hr 20 over estimated time. Driver called to say delivery was here, I got to the door and there was no delivery. So waited 2hrs for nothing and customer services did not send another order. There was no customer service they really did not care. Surprised the company is still going after reading all the terrible reviews.

If I could rate less than 1 star I would. I’m not one to complain about anything really, but I made an order on Deliveroo and when my food arrived it was not edible. The contents had spilled all in the bag. I sent images and multiple screenshots had an automated response and little to none communication. It’s been over a week with no response for my refund.

BOYCOTT Deliveroo!

I ordered food from Deliveroo on line, the food never arrived. I sent emails and contacted the restaurant several times. Deliveroo sent me an email stating the matter had nothing to do with them and I would not be compensated of my money £25.88.

The worst company on planet earth! The end!

Ok so my first review is as below. However when I reported the issues on my second delivery via the app I was contacted by Deliveroo and received a refund for the incorrect item and the missing item within an hour so that was pretty impressive….
Never again. Twice we’ve ordered kfc. They put the drinks with the food so the drinks are warm. The drinks are too heavy for the bag so on the first occasion the bag broke and things fell out. The 2nd time one order wasn’t there at all and another was missing half the chicken.

I wish I could give it zero this is the worst takeaway service ever

Multiple times the drivers have stolen my orders and deliveroo don't care. Just say there your money back now you have to reorder. That's after spending 30 mins with the idiot on online chat who are convinced your lieing and just want the same order twice ( why would I be begging them to just reorder and send the food rather then a refund). but by this time you have waited 2hour+ and your starving. They should at least offer you some discount on your next order for such inconvenience

I don't understand how the drivers work as they tend to not bring the order to you after waiting 1 hour. Of course the customer service blamed on corona virus but I don't see the connection. The food was not even left in front of the building. Don't use it as drivers deliver the food to any address without calling or checking so I had to wait another hour for another order and the customer service said that is not guaranteed again if the food will be handed to me.

Awfull app when you use voucher code the payment stays in pending forever, if you pay without using the codes it works in a few seconds 👎👎👎👎👎

Do not use this service. Food not delivered contacted restaurant who had cooked it but driver didn’t turn up. Absolutely rubbish company

I would leave less than one if I could.. they reach restaurants that other platforms don't reach but the service is awful.. all the time ordering with them something goes wrong, every time the order is more than 30 minutes late and you can't even complain anywhere. Horrible.

Awful company sick of paying for grocery delivery with nearly all the order missing has happened with every order even though you eventually get a refund it doesn’t help as you want the items there and then will not use again

Shockingly bad service. Downloaded app, ordered and paid, only to get a call centre phone call nearly an hour later saying I would be delivered nothing, at which point it was too late to order elsewhere.

Useless. Waited 30min just for an order to be ‘approved’. Ended up cancelling. To add insult to injury, my 4 year old is has still not eaten tonight because you sell what you cant deliver

Terrible customer service! Did not receive order ( driver couldn't find address, even when on a main road) and now refused refund. Computer clearly tells "support" what to do, and even when its wrong, they can't change it. Awful company and awful customer support
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Terrible customer services
It's like a clown club on speed 😁

Deliveroo rider was supposedly outside the house, went out before they got there and then it said delivered. Food had not been delivered. Contacted help who could not get hold of driver and no food was delivered. Waste of time don’t bother using. Ubereats much more reliable

Just terrible to deal with when issues arise