Deliveroo Reviews 

Shocking. I spent £29.70 on food. It never arrived. They claim my driver left it at reception..... I live in a house, there is no reception...... they then said he tried to call me, but I had no calls, no missed calls or messages...... I tried contacting my driver 15 times. No answer.

Deliveroo are refusing to refund me based on pretty much nothing. The customer service is dreadful, the service just ripped me off and I can't tell people enough to use either Just Eat or even Uber over this poor excuse of a company. You have been warned, don't use them. Daylight robbery.

AVOID!! Terrible customer service. Got charged for a food that never arrived in the past.
My husband just spend 30 mins trying to order food from his app. It never managed to do it. Rubbish app!!

If you order take away food use Uber Eats! Always super efficient service and never had a single problem with them

Absolutely awful. Provided clear instructions for delivery that were totally ignored. Never received the order and they refused to give a refund. Absolutely avoid!!

No food turned up. Spoke to support. No support.
Passed to a 'manager' Ann.
I would have got more decisive decisions from a vacuum cleaner.
Hopeless.

Ordered a delivery tonight, delivery was supposed to be 30 minutes, over 1 hour later following him (car) dropping off at the other side of the city first, so cold diner and attitude from the driver said he had to take 2 jobs for the money and wasn't bothered about the food

DILIVEROO IS THE WORSE! The customer service is so rubbish and most of the agents have an attitude. They do not even refund you back your entire money even when my food came late, so cold and tasted awful. I would never recommend anyone to order from dilveroo. Uber eats is way better than dilveroo. Never order on there again. If i had an option i would never give them one star.

Don't use. Terrible, dodgy app.

If you don't want to be disappointed don't use this service. My driver didn't show up. And I never got my food. It says he only stopped outside my flat for less than a minute and didn't contact me. I honestly think he ate my food. I will never use them ever again.

My order hasn't arrived. The shop is engaged everytime I call. No response from deliveroo and I can't order elsewhere because Deliveroo took my money....never again. Please use Ubereats.

On two occasions I never received a refund for missing items from my Delivery worth 21 pounds. They refused to give me a refund even though the restaurant or shop confirmed the situation. They are thieves.

No Star, deliveroo will steal your money, customer service horrible, Including manager who refused to refund me my money.

I wouldn't even give deliveroo 1 star. Every time I've ordered through them (whether that be though my own account, when my girlfriend or a friend has ordered for us through their account), the food has been stone cold and half the time, there are items missing. Today was the last straw. You offered me an £8.99 refund on a disgusting, stone cold meal with missing items (including a main!!!) The meal cost over £30 including over £3 in delivery fees/ service charge/ driver tips. Never again. You got a cheek charging a delivery fee and service charge. How on earth are you still in business?, let alone being a large company

Ordered a Byron burger delivery. They said we’d ordered a pick up (which we hadn’t) and robbed us of £40.

Hopeless. I live in an area of 2 cul de sacs odd house numbers one end & evens the other. Despite a sign advising of this, riders dont seem to understand the odd & even house number concept. Food has turned up cold, the riders have phoned saying they cant find me or as tonight, no delivery at all though the app tells me it has been delivered & the rider was pinpointed in the odd number end! Id like to know what they did with my dinner! Reported & refund requested but i wont be using them again.

Charged for missing items constantly and told they can't refund. When they did have a refund pending, it was never paid. Try talking to live chat they cut you off mid-way constantly. You try to close your account and it's almost impossible leaving your payment details there. Recently every single order had missing items which i was charged for. Whereas UberEats only charge for items sent therefore no need for refund.
There seems to be some sort of scam going on, it's unbelievable that you can get charged for 20 items when you've only received 3.
What world are we living in when they can get away with this?

Prepared to pay more, plus delivery charge plus service charge, plus charge for your card oh plus push subscription charges on you. Terrible company. Worst mobile food app. Crap customer service. Hopefully people will stop using these guys and use just eat or uber eats! Soo much better!

Awful in everyway!! Dnt expect a refund...Avoid this company when they make a mistake your goosed

Great customer service! There was a problem with most items in my KFC order. I uploaded pictures and refunds were issued for all! Compared to recent customer service I have received from just eat (disgusting company with terrible customer service), this service was outstanding. Thank you Deliveroo!!!

Please do not use this service!
I pay for a subscription with Deliveroo for free delivery. I occasionally receive the wrong items however not often complain however on this occasion I spent £20 on two items and both arrived wrong. I messaged Deliveroo that I was given the wrong items and evidenced that through pictures however I was told they will not refund. I asked to speak to someone else and was given a email address.
I conducted a email along with the evidence pictures however I was again told they will not be giving me a refund.
I am £20 down and two completely wrong orders.
I will be cancelling my subscription and urge others to do the same.