Deliveroo Reviews 

The fast majority of my orders are missing important items. The drivers couldn't care less. I had boycotted deliveroo about six months ago and gave them a second chance. They messed up all my orders since reinstallation of the app. Which is why I feel so compelled to Google how to rate them properly. I've deleted the app, and given bad ratings wherever I can. I've spent £5000+ with them in ordered. Sick of them.

It’s just rubbish now. Cancelled my subscription

Don't order from delivery roo so so bad . Scamers pretend to deliver then eat it themselves drity scamers.

I am absolutely disgusted. My daughter has been banned for telling them items were missing from her shopping. Apparently if you have the audacity to complain that items have not been delivered on more than one occasion, rather than dealing with the issue you are barred. I will take great pleasure is sharing what a shocking service this is.

Put first order in with them for nandos delivery waited an hour then called and was told they had a computer blip and no order was coming and they would refund our money back in 5 days

I'd give a 0 if I could.
Awful customer service. The drivers are incompetent.
I have deleted the deliveroo app and will not be reinstalling.
On multiple occasions we have had spillages, wrong food delivered, cold food and tonight just topped it off for us.

We had ordered a meal for 2. Payment processed the food is being prepped and delivered. Great!...After an Hour waiting we see the driver on his way... he's nearly at our house..... annnnd then we suddenly get a notification to say our order was cancelled. Apparently the driver had picked up the wrong order. We got through to deliveroo who offered us a refund and that was it. Nothing. When we went to reorder unfortunately the restaurant had closed for the night.
So we are left with no food at 9pm after a long shift at work ...
Yeah not great. Thanks for making our Friday night.
Well done Deliveroo.

Deliveroo are Mafia vikings, swindlers , they make dirty money out of you and the riders. Deliveroo app spy on your phone, it steal all your data and sell it for other companies, they company also employee immigration who have no right to work in this country, they use riders as slaves and offer slavery jobs to poor people. If you would like a bad day or night just order from Deliveroo, you will wait for hours, one guy he told me that one day he received dirty and cold from Chinese restaurant delivered by Deliveroo.
Avoid don’t work for them and don’t order food from them. They’ll steal your money and spy on your take your card details. Their Customer service is based on Asian countries like India. Most of them are scammers so be careful.

Absolutely shocking place to order food from. Ordered food costing £80 had a notification saying food had been delivered. Looked outside no food there. Contacted delivery they said the drivers car broke down so where unable to deliver the food. Offered a refund. So order from another place at a cost of £50. Waited for the order got another notification saying food had been dropped off. Again no food had been delivered so contacted them again and surprise surprise the driver broke down again. Spoke to a manger from deliveroo about this happening twice no one is that unlucky it’s quite clear your drivers steals the food so said we will refund you!! How there still in business is beyond me??!! Still waiting for my refund confirmation email have tried to contact them again but have had no answer. Avoid using this company unless your not overly hungry as your food probably won’t turn up

Last night at around approximately 23:00. I ordered a meal from Five Guys. Our delivery driver knocked at our door, while doing so he broke the window pane, and unfortunately he bled out all over our floor and pathway. He then argued with us stating it was our fault and that he had attempted to call my phone. I'm sure Deliveroo has the technology to check this out as we did not receive any calls about our delivery. We also have a knocker on the door he could have used it or the letterbox, but he didn't. I asked him to wait until the police arrived but he drove off leaving us to clean the mess. The meal was thrown away as it had blood all down the bag. We felt uncomfortable eating it. The police were contacted We were given a crime reference number and CAD number.
I wish I could attach photos to this trust pilot review

Totally incompetent driver

We are still waiting on Deliveroo to comment

SCAM. Leaving Deliveroo today, never using them again. A 32GBP order was marked as delivered but never delivered in central London, Deliveroo won't refund as "restaurant said they delivered", restaurant is "Fresco Express" in Google (abysmal reviews) or "London Fresco" in Deliveroo (excellent reviews! OBVIOUSLY deliveroo tweaks/skews their ratings).

Turns out this restaurant scams users like that the whole time (read Google reviews) and Deliveroo takes their side, and have the audacity to have an official policy "you have to contact the restaurant yourself to sort it out". What??? YOU are the platform i pay fees to and i am facing YOU , Deliveroo, not the restaurant to avoid such situations where you're supposed to step in!

Definition of a robbery, disgusting policy and I hope both the restaurant and Deliveroo go bankrupt. Going to Uber Eats

Absolutely disgusting service. Used you for first time to order a Thai in Nantwich, Cheshire. Two items costing £15.00 arrived cold and inedible and you only compensate me £3.75?!?! You won't escalate a complaint and that's all you're willing to offer. Will not use you again! How can you expect to operate like this under UK consumer laws?? We have our rights. Thankfully I've disputed with AMEX.

An absolutely disgraceful company. Stone cold food, 3 times in a row. Rude customer service and only refunded 5% or the order cost. By far the worst delivery service I have ever encountered.

Absolutely disgusted.
I ordered a Pizza Hut with a Deliveroo, after over a hour of waiting checked the app and it said it has been delivered. Tried getting in contact with them and Deliveroo tried to tell me that they can’t track or contact there driver who has ‘supposed’ of delivered my pizza. The only thing that they have offered is that I have to go through a process of a refund when this is not what I wanted. I wanted my food. This is day light robbery, taken my money and not received goods.
Not happy at all and customer service was even worse.

Numerous times now we have had problems with Deliveroo. Twice, our takeaway never arrived, once a meal came with meat instead of the vegetarian option. All three times Deliveroo refunded us but gave no further compensation. Just refunding a meal you have waited an hour for and are hungry, or a meal you can't eat is not good enough. They do not take into account the wasted time, or ruined evening caused by their poor service. We will not using Deliveroo again..

Ignore that rating, it wouldnt let me go forward without selecting it. Please for the customers working hard for there money. I state DO NOT USE They are dishonest. Extremely unhelpfull how do they sleep......

Absolutely terrible. Not refunded for all the items I didn't receive and the ones that did the refund only went to the deliveroo account and not my bank account and when ordered something else the money was not taken off that order. Definitely won't be using this company in the future.

Many occasions I have not received my full order and every time I contact deliveroo to resolve the response is "sorry we can't help you" overall I'm well out of pocket and I'm guessing any others are in the same situation all while this greedy company makes millions. How can this be happening so often and deliveroo getting away with it. Complete joke of a company

Bashir was awesome. Highly recommend

I should have read the reviews- 8 items out 14 items were missing - only refunded for 4. What a joke.

I have left deliveroo after a large order went missing. Says he left in front garden and nothing left there. Have a ring doorbell and they still didn't refund me. Robbery.
Cancelled subscription straight away and with uber eats now.
Stupid company.