Deliveroo Reviews 4,610

Why are people using this service ? I have so many problems with them.. until yesterday managed to sort it out. However yesterday they refused to refund me over £16 they took out of my account. Reason because even though I'm clearly over 50, I didn't have photo I'd to prove ny age !!!! No one in the csll centre would ho me. The people at the end of email wouldn't. Going to trading standards. For a start I've found out it is not legal for any delivery service to charge more for any item that the store charges in Store,they do

AVOID THEM AT ALL COST
Worst customer service... Impossible to hear them on the phone...
The delivery man "didn't find my address" or "I have missed my delivery" so nothing just no food and lost 31€...

Placed a large order and x2 bottles of wine were missing and deliveroi refused to refund me. I will never use them again and they are a disgrace. Avoid avoid

I had the worst service from deliveroo! been client for years now, but lately their service exceeded 0.

They have kept on transferring my call from one country to another (Some assistants handle benelux except france) and others handling France do not speak english. Insane internal misoperation.

Beyond that, the last two times my food delivery person isnt arriving.

I have made a wine order which I never received. When I asked for a refund, the Deliveroo team stated there was nothing they could do to help. Totally irrational.

Basically, the delivery person came almost 6 hours late, when I was not at home anymore. The wine bottles, which are non-perishable, have been charged to my account without ever being delivered. The customer service desk refused to help.

I got an intoxication ordering in their app, they decided to block my account when I gave them proof, never reach out to their scam customer service.

Does not even deserve one star! Worst service ever.
Honestly order never arrived (over £100) then we could call no one, we emailed to get reimbursed NO ANSWER

DO NOT USE DELIVEROO
DO NOT USE DELIVEROO

They are the worst

I wish I could give Deliveroo.fr zero stars. We found a cockroach in our order from Saturday and of course stopped eating immediately.
I called Deliveroo, sent them the photos via email as requested, and they offered no solutions at all and it looks like I won’t get reimbursed at all for this (we spent 50€ on this order).
Very very shocking.
Happy to discuss this further with the support team as this is unacceptable.

Ordered at exactly 2:04pm, at 3pm I still hadn’t been delivered. Called customer service, managed to get an agent after waiting for 20 minutes who simply offered to cancel and refund. That’s what he did and I was left with no food for lunch. Great
I emailed customer support asking for the deletion of my account. Will stick with Uber eats from now on

The same problem charged for an order that nver arrived the service department basically said I was à lier
And I was called by the delivery guy. Not true and no compensation. I’ve canceled my account with Deliveroo permanently

Ordered 4 pizza for 62€ In Cannes. The pizzeria Green Pizza states that they gave them to the driver which never delivered! I have called the customer service: Pizza appears delivered, there is no compensation and nothing else we can do for you. This is the worse service ever. Will never use Deliveroo anymore!

Ordered German Doner Kebab through Deliveroo,and the order was incorrect, I contacted Deliveroo through the app and webcam,and I provided photographic evidence to let them know this, and that for dietary and allergy reasons the food had been thrown away, so I would like a replacement or refund. They have refused to give either,so I have wasted £26 on food I could not eat. Their behavior is disgraceful and basically they are rip off merchants, they do not want to take responsibility as the middle man and have the audacity to say they will let the restaurant know,good for them, avoid using them at all costs👎🏼

The level of service is beyond ridiculous. Our order did not arrive - the rider got lost and apparently left the order at some random place, god knows where. No response from the driver, no response from Deliveroo, no way to complain and claim refund. DO NOT use this pathetic excuse of a delivery service.

Food not delivered after 40 mins, rider uncontactable. Sorry says the call centre we cannot do anything more for you.

A disappointment. We had a family celebration and spent over half an hour choosing food to get the message: Declined
Sorry, we are unable to process your order right now.
We tried App and Web versions, many credit cards and PayPay options, ln Wifi and Mobile networks...
And all in all another 40min just trying to order making it over 1 hour time wasted... Hope this helps for a better service!

Poor service ! I will never order by this platform again.

I have never ordered food from deliveroo yet they take £7.99 out of my account each month each month I login and cancel the account yet the next month they take another 7.99 even though I have never ordered food from deliveroo

The worst experience ever. They claim to apply coupon of 12 euros discount at the moment of placing the order while they charge your card with the undiscounted price. They are fooling people and stealing their money. When you call the service center their reply is send me a screenshot of the moment you placed the order!!! How can this be possible??!!! They are asking their users to every time take a screenshot prior to placing the order knowing that when you have those coupons in your account they are automatically applied to your cart. Blaming a customer for a bug in their tool is nothing but a smart way of stealing others. This is the last time we will use their services and recommend you, reader, not to use it.

Twice I ordered food from here, and twice the driver went to Clapham not Wandsworth! he called me and I gave him the address and postcode he told me it was 10 mins away and its too far!
I contacted the helpline, first I was refused a refund!
had to demand my refund! will never use these clowns again.

The worst service in Paris. Payed Plus for years and the drivers constantly try to deliver in the wrong address, can’t even read notes! Orders canceled or stole by the drivers. Awful service and support.