Deliveroo Reviews 320

If it would be possible to put -5 stars i would. I've ordered some beer from a shop, first driver phoned me saying that she doesn't have full address even though i always check that i put full address then she asked me to message it to her i did, checked the maps where she was and she was near my house then she marked it as delivered but i did not receive it tried to contact her many times nothing. Texted to costumer service they said that they cant do anything because i did not provide my ID but she did not arrive, i told them that and they said that she tried to reach me a lot of times but she tried to reach me only ones after that they said that sorry we can't do anything with that. That was the worst experience I've ever had. Not recommending it to anyone.

Absolutely disgusting customer service. I ordered food at 22.30 restaurant picked it up at 22.34. My driver didn't get there till 22.54 and was delivered to my house at 23.17. My food was cold. My delivery times kept getting pushed back. I reported to deliveroo and they issued me £2.25 back when I paid well over £15 for my meal. Ridiculous I will never use deliveroo again.

Shocking….. first order I ever simply didn’t turn up… no refund seagulls customer service… ordered agsin that turned up ok….. ordered a pizza from pressing hours late it’s or so late cold……
Ordered agsin today turned up hours late refused to receive it—-/ driver lied said I had!!!! Order 5044
Spent hours on phone to them and to presto who say Deliveroo is liable .
Come on Deliveroo - refund please amd for the first one no goods received…

Absolutely shocking shocking company who do zero customer service and lie about deliveries

Delivery took significantly longer than originally stated - not impressed

I haven’t received my food and they couldn’t provide any proof. I also have cameras and I can prove that my order wasn’t arrived but they don’t want to listen. No help, no refund,

I will never use Deliveroo again every time I order most items are out of stock and they don’t always refund you for the items that are missing still waiting on 3 refunds to go into my bank which has now been weeks

Just have the audacity to call you and lie down the phone. Ordered from a 24h venue and get called to say the driver arrived at the restaurant and it was closed. We didn't order from a restaurant but the lady was happy to lie over and over.
Business that answers to no one and couldn't care less.

i receive my pizza and my chicken wings totally cold, i had to wait like 50min for order that supposed to be 25min, and is not first time that happens when i order of course the driver had to deliver another order first thats why receive my pizza cold

Told to just give out the food, not to dial my girlfriend as she's working in clinical setting

Still the rider rang my girlfriend, so why communicate at live chat! Damn

Stone cold food arrived over an hour after ordering. Missing food, £42 spent, had a refund of £8 and said they hope to see us ordering again soon. I don't think so!! Disgusting people.
Would be zero stars but it won't let me.

Stoyan Nikolov was HILARIOUS. He brightened up my evening and arrived on time! Please tell him !!!

Yet again for the second time my account was hacked. The second delivery was on the same day as mine -but made from France. Despite this and how impossible it would be for me to order from two differing countries at the same time , Deliveroo has not refunded me and asked me to discuss with my bank. They requested I fill in all their paperwork-nothing happened and when I called them asked me to fill it all in again which I refused. I have now cancelled my card -redone all my passwords which took two hours and will NEVER EVER order from them again!!! Avoid Avoid Avoid!!

If I could give zero I would. Made an order at a Sainsburys for a meal deal and a tub of Pringles. They cancelled the order apart from the pringles which I had a £2 charge for a small order. 7 hours later I received a refund one tub of Pringles cost me £6:43! I will never use the service again. I said I wanted to raise a complaint all I got was sorry for the inconvenience and thank you for your feedback. Trading Standards should look at this set up!

Deliveroo is beyond disappointing—completely overpriced, poorly regulated, and shockingly indifferent to customer service. I recently ordered a special meal from Eat Tokyo for a family dinner, carefully selecting three main dishes and extra sushi to share between four of us. When the food finally arrived, we were left shocked and upset to discover only two meals had been delivered. My wife and children ended up eating, while I was left hungry and frustrated.

After contacting Eat Tokyo directly, I was told the delivery driver forgot one bag, but they insisted they could do nothing and directed me back to Deliveroo. On reaching out through Deliveroo's app, my only options were credit or a refund—I initially chose credit but still wanted the food I had paid for and had been eagerly anticipating. Hoping for resolution, I joined their live chat, only to be kept waiting for over 30 minutes, after which they bluntly informed me they could no longer send my missing food because I had accepted the credit.

The entire process was exhausting, frustrating, and deeply unfair. After wasting so much of my evening dealing with their incompetence, the least they could have done was promptly resend my food and provide additional compensation. Instead, all I received was credit—forcing me to risk another disappointing delivery experience. Sadly, this is not my first negative encounter with Deliveroo. Over the years, I've suffered from missing items, late deliveries, rude drivers, and consistently inadequate customer support.

I strongly urge anyone considering Deliveroo to find an alternative delivery service. Save yourself the aggravation and disappointment—stay far away from Deliveroo.

Waited for two hours for my order to arrive. No doubt this is down to the fact that the courier can't read or understand English or even the Latin alphabet. Ask yourself this - why are are these couriers South Asian and have their hoods up obscuring their faces. The company only seems to be employing illegal immigrants. To think former government minister Robert Jenrick suggested 50 somethings could work for a food courier company. Thast shows you out of touch our politicians are

I’ve had several issues with deliveries recently. On multiple occasions, the driver failed to collect my full order from the shop, and when I contacted customer service, they told me it was my problem and that I needed to pay again for both the items and the delivery — even though I had already paid! The driver refused to return to the shop to collect the missing items.

And today, I ordered food and received old, overly salty meat and chicken that even smelled bad. When I contacted support, they dismissed it, saying it was just a “matter of taste,” and once again, refused to issue a refund.

It’s really disappointing to see such poor service and complete lack of responsibility. Customers should not be paying for mistakes made by the drivers or for food that isn’t fresh or safe to eat.

Shockingly bad, it will occasionally just change your location to a random place and gives no option for changing the address. The customer service says “just call the driver and ask them to go to wherever you are”. Which is as effective as you can imagine. They’re final advice before the senior customer service agent left was “our terms and conditions say that we will Send it to the delivery address, try calling the driver”. I use the app 3 times a week and they are still this unhelpful. I won’t be using them again. For clarification, I didn’t put in the wrong address, it randomly set a new address I’ve never been to.

Food was over 2 hours late and they don’t allow you to cancel the food and order. Avoid. Con artists

Employ thieves and illegal immigrants

Absolutely Disgusting
Late order,covered in sweet and sour sauce,I'm diabetic but I can only have a little sauce,deliveroo wanted photo evidence after I'd thrown it in the bin.
Not the first damage I've had but will be the last because I'm boycotting deliveroo