Delivita Ltd Reviews 436

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, design, and ease of use, often highlighting how it delivers excellent results for making pizzas. Many also appreciate the value, especially when considering the included accessories and competitive pricing. The overall user experience is frequently described as positive, with many finding the setup straightforward and the product performing exceptionally well. However, some customers experienced issues with delivery services, including delays, incomplete orders, or problems with couriers. A few reviewers also noted concerns regarding product functionality, such as ignition failures or missing components, and some expressed dissatisfaction with customer support, particularly concerning warranty claims or product origin.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the pizza ovens for... See more

Quality

Reviewers express high satisfaction with the quality of products, often describing them as exceptional,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise prompt and... See more

User experience

Users describe positive interactions with the user experience. Many reviewers are delighted with the ease of... See more

Price

People report ambiguous experiences with price. Many customers praise the great price of products, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great portable pizza oven the Diavolo. Great price compared to more known brands and you get accessories such as the heat gun which you need to make sure you have perfect temperature when making pizz... See more

Rated 5 out of 5 stars

Excellent customer service. I called hoping they would price match a pizza oven I had seen on John Lewis website but JL couldn’t deliver in time… I was told the item on JL was the old model, they... See more

Rated 5 out of 5 stars

Easy! We originally ordered the green colour bit were informed all most immediately that the green would be delayed as there wasn't any in stock so we swapped for blue which was done for us! It came i... See more

Rated 5 out of 5 stars

I received my bright orange wood burning pizza oven as a birthday present from my wife and daughter, and what a wonderful gift it is! The first day I spent curing it and on the second day all the fa... See more


Company details

  1. Garden
  2. BBQ Area
  3. Cooking Class
  4. Food Machinery Supplier

Written by the company

DeliVita is a British brand specialising in high-quality, handcrafted wood-fired pizza ovens. Designed for versatility and ease of use, their ovens are compact, portable, and perfect for both home and outdoor cooking. With a focus on creating exceptional culinary experiences, DeliVita’s ovens are built for high performance, reaching cooking temperatures quickly and maintaining heat efficiently. Beyond pizza, their ovens can be used to cook a variety of dishes, making them ideal for food enthusiasts who enjoy hosting gatherings. DeliVita also offers a range of accessories to enhance the cooking experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

436 reviews

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Replied to 54% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great portable pizza oven the Diavolo

Great portable pizza oven the Diavolo. Great price compared to more known brands and you get accessories such as the heat gun which you need to make sure you have perfect temperature when making pizza.
The pizza dough that Delivita make is excellent, stores in the freezer, instructions are simple and they make perfect base.

September 8, 2025
Rated 1 out of 5 stars

Avoid and definitely do not buy from a third party retailer

Purchased a dual-fuel oven (RRP £1,195) through a third-party retailer, which unfortunately arrived damaged. A replacement was sent, but it too arrived damaged—albeit what appeared to be only cosmetically. As this was the last unit the retailer had in stock, I sought advice from Delivita regarding the safety of keeping the product given the minor damage. I was fobbed off, misled and lied to by their customer service agents. It appears a new company has recently acquired Delivita and is doing everything possible to avoid responsibility for any ovens manufactured prior to the takeover.

I requested technical advice and product support because the oven wouldn’t stay lit when using the gas burner. I was told to contact the retailer, despite the fact that the technical expertise clearly lies with Delivita—not the retailer.

My experience with a £1,195 oven: two units arrived damaged, one failed to function properly, and customer service was dismissive and unhelpful. Absolutely avoid and absolutely do not purchase through a third-party retailer, as Delivita will offer no product support and their warranty and the claims on their website will be meaningless.

Extremely disappointing, especially after having considered these ovens for a very, very long time.

September 17, 2025
Unprompted review
Delivita Ltd logo

Reply from Delivita Ltd

When you purchase an item, the aftercare and support are the responsibility of the retailer you bought it from. It’s therefore unfair to leave a review for us when the retailer has supplied a damaged product.

Our contract is with the retailer (not directly with you), they are the correct point of contact.

You advised you were offered a substantial discount by the retailer to keep the unit, and you asked us to confirm whether it was safe to use. As this is a gas appliance and the only information we had of the damage was an image, we were not in a position to provide that assurance — which understandably frustrated you, but was outside our responsibility.

Rated 4 out of 5 stars

Great pizza oven. Shame the whole delivery didn’t arrive.

The pizza oven is great and just what we wanted. We’ve already tested it out and it worked brilliantly.
The only negative is that we also ordered the sourdough balls which never arrived with the original order. Instead we had a handwritten note on the delivery slip to say they would be arriving a few days later which was really disappointing as we’d not been notified when we made the order. So we’ve get to try the dough balls.

September 12, 2025
Delivita Ltd logo

Reply from Delivita Ltd

Sorry we didn't manage your expectations on this, as our dough balls are perishable they are sent on a different kind of delivery. This also can only be sent on certain days of the week.

Rated 5 out of 5 stars

Your dough is superb

Your dough is superb. We have never been able to make our own so stretchy and pliable. It makes amazing pizzas. Thank you

September 1, 2025
Rated 2 out of 5 stars

Great looking oven but…

Great looking oven, unfortunately the ignition stopped working after first use, so now have to use a match to light. Not what you expect after only one night. Also the camping gas bottle was missing from the delivery. Notified company who said it would be sent out separately, and 2 weeks later still not received.

August 7, 2025
Delivita Ltd logo

Reply from Delivita Ltd

Thank you for taking the time to leave a review, I would be very happy to look into the ignition issue for you along with the missing gas. Could you email hello@delivita.com to allow us to check this for you please?

Rated 5 out of 5 stars

Fabulous price for a great product

Fabulous price for a great product, also comes with all the accessories. First lot of pizzas baked tonight & just brilliant, easy to use, looks good and comes with everything you need. Fantastic value!

August 11, 2025
Rated 3 out of 5 stars

Dough was amazing speedy delivery

Dough was amazing speedy delivery, said free delivery even with a code, then charged 5.99

August 6, 2025
Delivita Ltd logo

Reply from Delivita Ltd

Thank you for your review, did you reach out on the issue with the delivery code?

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