Delivita Ltd Reviews 436

DPD driver dropped the pizza oven and we didn’t notice it until after the 48 hours had passed as the box wasn’t damaged. Which begs the question whether it was damaged by DPD of delivita. We then couldn’t raise it as an issue because they cover themselves for damage under the warranty.
The paintwork is patchy on the outside, the glue has started to break down inbetween the outer shell & the all weather cover isn’t waterproof. And despite someone getting back to me very quickly to reassure me when I questioned the integrity of the pizza oven due to the damage, we have felt rather disappointed overall with our experience.
It’s a great pizza oven and we have enjoyed using it so far but a little disappointed with some of the quality of the items. Hense my 3 star review.
Other people may not have the same experience and it seems we may have just been unlucky. But we just feel like they washed their hands of it once it had been delivered and that to me isn’t what customer service is all about.

Excellent service with fast delivery. Exceptional quality product. First pizzas last night after curing oven the day before. Fantastic this crispy pizzas every time. Well done guys!

Ordered one of Delivita's oven tables from Nisbets which turned out to be faulty. Nisbets were useless in trying to fix the situation, but Rachel from Delivita was an absolute star in getting it sorted out.

Very helpful with my order, Joe rang me and gave great advice about the appliances I was buying, I highly recommend

Fantastic product and delivered the next day which was totally unexpected but gratefully received…

Have made a couple of pizza’s plus used to make some pitta breads and the oven is awesome…

Easy ordering process. Superior products. Great customer service.

I ordered some dough balls but somehow their website picked up my old postcode on the delivery address. The rest of the address was correct, just the incorrect postcode.
The delivery was due for 1pm on a Friday. The delivery driver kept sending texts saying he was running late. I waited in my house all afternoon and nothing arrived. I checked with the delivery company and the status of the delivery was “refused”.
I attempted to contact the delivery company and Delivita several times. On Monday Delivita finally replied and told me that the delivery driver had attempted to deliver the parcel to the “postcode “ which was standard procedure. I told them that made no sense as the address clearly didn’t match the postcode. Why didn’t the delivery driver contact me when delivery was refused the same way he’d been contacting me to advise he was delayed several times.
Ultimately Delivita were not interested, said the goods were perishable so had been disposed of and offered no refund or discount off next order or any gesture of goodwill. I just have to suck it up and take the £30 loss.! Nice attitude guys!

Great price great design fast delivery and it does the job!

excellent service. delivery next day but dough was thawed. I was told it would be okay to freeze again before cooking. Tried the dough after thawing. NOT GOOD SO THREW IT AWAY.

Just had the pizza oven delivered going to try it out tomorrow night.

Excellent, really good service staff really friendly and prompt

Truly unique and amazing oven. Heats up in a matter of minutes, can cook everything from pizza to chateaubriand, no cleaning of the inside of the oven whatsoever and is portable to boot. A feat of Yorkshire engineering.

Good delivery time but some were slight defrosted but all in all ok nice quality and tasty…..

Really fantastic value package. Great product that is easy to assemble and use. Quick delivery. Genuinely faultless

Great company, with great products and a great commitment to the customer. Thank you!

Really great service

Straightforward ordering, good delivery communication and a great product - what's not to like!

Dough was defrosted on arrival