horrible site they don't take Mastercard. they make you deposit other way before withdrawing. stay away find another site service is sad. they also control you play. site is ran but moron and lairs. 5... See more
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See what reviewers are saying
Denisa was incredibly helpful and professional during our chat. She quickly understood my issue, explained everything clearly, and made sure I felt confident with the resolution. Her patience and frie... See more
Company replied
Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not requi... See more
Company replied
We had such a fun girls night out at Delta Bingo Downsview on Friday July 4 at 7pm. It was our first time and we were definitely a little flustered and unsure of where to begin. Thankfully, Laszo... See more
Company replied
3.3
Average
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The interaction I had between customer…
The interaction I had between customer service and myself was nothing but great. I appreciate all the kind words that were said
August 5, 2025
Unprompted review
Reply from Delta Casino
Hi Tyler,
Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear you had such a positive experience with our customer service team, it truly means a lot to us.
We’re always here to help if you ever need anything, and it’s great to know our support made a difference.
We hope you continue to enjoy your time with us and have many more fun and rewarding moments ahead!
Warm regards,
Delta Bingo Online
ID checked.
First time with Delta Bingo I went to Etobicoke on Friday Aug 1 location which is convenient from my home and I find the place clean and nice customer service however I find that there is no security or employees to check on ID's that come in the location. How can they be sure that under age people are not allowed in the premises. Both entrances does not have any security checking on people that comes in. On every casino I went they check carefully the ID's and government photo ID of people that looks under the age of 30 before they are let in. Yes I see security guards walking but not on the door. Can you please have the issue taken a look at.
July 31, 2025
Unprompted review
IT TAKES TO LONG TO BE PAID OUT
I love the online casino however it takes to long to be paid out i have been waiting over 24 hours now
I am use to betty where it is instant
Update spoke with someone in the chat on the site and they said it could be upto 3 days that is unacceptable, to me.I definitely will not be playing with them again.Until they fix their payments
Update again it took over 24hours so about a day and a half and it's not i think when I can see every step of the way of your processing, because as soon as I complained it was in my account a hour later also, you guys have 3 different steps before it hits my bank
banks are fast. You guys are slow it says that you've received it then it goes to approved, then it goes to processed. So there's 3 different steps on your end, just to get the money. That's time consuming.
So again, I deposited money and I'm waiting for a withdrawal, and it's just all around slow, slow, slow, slow, slow, slow, it does not get any faster. It just stays the same. Slow, slow, slow, slow, slow. I am so frustrated with this site. They say they're working on making it faster Well, how long do you really need? It's just ridiculous. I'll stick with Betty after this, thanks.
Now they've closed my account for 5 years. And I still have money with them.
This is unreal, they should never get the opportunity to close somebody's account before they receive their money. I just find it ridiculous. I've been waiting for a day now for my funding to come to me. And as soon as you complain about it. They have a big issue and they decide to alienate you and close your account
July 25, 2025
Unprompted review
Reply from Delta Casino
Hi Chauntel,
Thank you for taking the time to share your experience.
We're really happy to hear you enjoy the platform, and we're genuinely sorry for the frustration caused by the delay in your withdrawal.
The time it takes to receive a withdrawal can depend on the payment method used, and while we aim to process all requests as quickly as possible, we understand how disappointing it can be when things take longer than expected.
Your feedback is important to us, and we're continuously working to improve the overall experience.
Best regards,
Delta Bingo Online Team
Maria is the agent that took care of me…
Maria is the agent that took care of me and solved my issues she did a great job awesome greatly satisfied with her quick response and the understanding of what I went through and what happened to me and what she did for me was greatly appreciated I would give her five plus on the Richter Scale of services communication and satisfactory and this is what I said to her in one of the messages.
(Once again thank you for your assistance your help and your understanding and generosity and what you did for me and granted me is greatly appreciated if I have any more troubles I know where you guys are I hope your rest of your shift and night goes nice and smooth and good for you and I hope you enjoy the rest of your work time or off work time and that's all I needed help or no problem concerns or problems I have if I do I'll be in touch once again thank you for your help and your services greatly appreciated you did a great job with the site did to me unsatisfied but what you did you get the highest satisfaction and if I could do double thumbs up for your review I would)
Maria did a great job I am greatly appreciate it everything she did for me hopefully the company sees my feedback that I sent through her about my experience and what happened and my dissatisfaction and my disappointment of the way I was treated and where I was deeply disappointed of doing my free birthday spins of 25 spins and every time I was spinning not really every time but most of my spins I won a few cents to dollars in winnings I should have had at least about over 20 25 of winnings and when I did my last spin all I see up on the top of the screen under bonus is 9 cents what could I do with nine cents I can't even spin the wheel once or by one bingo card for 9 cents here I do my spins I see dollars and change in some winnings where I should have had in a grand total of 20 plus or 25 plus in my winnings to use on other games and I get nine cents
July 29, 2025
Unprompted review
Reply from Delta Casino
Hi Jean,
Thank you so much for taking the time to share your review with us! We are happy to hear that you are satisfied with the level of service received from our customer support team!
At Delta Bingo, we strive to provide our players with the best possible experience, and it's great you shared your feedback with us! It really means a lot and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for your review!
Kind regards,
Delta Bingo
Girls Night Out
We had such a fun girls night out at Delta Bingo Downsview on Friday July 4 at 7pm. It was our first time and we were definitely a little flustered and unsure of where to begin. Thankfully, Laszo and Matt were incredibly helpful. They noticed right away that we looked a bit lost and stepped in with patience and kindness to walk us through everything.
Laszo especially went above and beyond. Throughout the evening he kept checking in on us to make sure we were doing alright and to see if we needed anything. It made a big difference and helped us relax and enjoy the experience so much more.
Huge thanks to the team for making our first visit so memorable. We are already looking forward to coming back!
Signed - Four girls who have stuck together since elementary school and are still going strong into our fifties.
July 4, 2025
Unprompted review
Reply from Delta Casino
Hello,
We're absolutely thrilled to hear that you had such a wonderful time at the Delta Bingo live location! It's always a joy to create lasting memories with longtime friends, and we hope you have many more delightful moments ahead. If you're looking for even more fun, don't forget to check out the Delta Bingo Online site, where you can enjoy an exciting bingo night right from the comfort of your own home. Remember, we're always here for you, so if you have any questions or need assistance, just reach out! Happy playing!
Warm regards,
Delta Bingo Online Team
Irina Z went above & beyond I msg in…
Irina Z went above & beyond I msg in asking if a Canada Day bonus was offered and Irina deposited 8$ so I could enjoy some Canada Day slot Bonus Play Thanks again Irina Z
July 1, 2025
Unprompted review
Reply from Delta Casino
Hi there!
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Delta Bingo Online, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Delta Bingo Online, and we look forward to seeing you again soon!
Best regards,
The Delta Bingo Online Team
Denise M was amazing on how quickly the…
Denise M was amazing on how quickly the problem was solved. Very much appreciated.
June 27, 2025
Unprompted review
Reply from Delta Casino
Hello Paul,
Thank you so much for your thoughtful review! We're so pleased to hear that your issue was resolved quickly and that you had a positive experience with our team.
We’re always striving to provide prompt, helpful support and ensure that every player feels valued and cared for, so it truly means a lot to hear that we hit the mark.
Thanks again for taking the time to share your experience. We’re grateful to have you as part of the Delta Bingo community and look forward to continuing to bring you great games and great service!
Warm regards,
The Delta Bingo Team
Bingo Wilson Nightmare
I went to delta bingo downsview on Thursday June 26 2025 at the 10p.m session. I spent 200 on ball tickets and had 6 tickets. Went to play the machines during the break and always they announce when the bingo is starting but they didn't and I didn't play the balls and I feel that it should of been compensated for they are at fault but they dont care .Then on top of everything the stupid caller screwed up the progressive game so we didn't play which cost money that also went to the garbage. I will not return to that bingo to play bingo anymore that place has gone downhill. The management is terrible they need to hire people that know what there doing .it use to be a great bingo hall but unfortunately it horrible now.
June 26, 2025
Unprompted review
Reply from Delta Casino
Hello, Marilyn!
Thank you so much for taking the time to share your thoughts with us and we're sorry to hear your experience was not a great one!
I’d like to clarify that we are Delta Bingo Online, which is separate from Delta Bingo Live Casino. We completely understand how the similar names can cause confusion, and I’m really sorry for any mix-up this may have created.
Even though this feedback is for a different area, we’ve still passed your comments along to the appropriate team so they can look into it as soon as possible.
If you ever have any questions or need support with anything related to Delta Bingo Online, please don’t hesitate to reach out, we’re always here and happy to help!
Wishing you a wonderful day ahead!
Kind regards,
The Online Delta Bingo Team.
Made was amazing!
June 25, 2025
Unprompted review
Reply from Delta Casino
Hello April,
We truly appreciate the time and thought you put into sharing your feedback!
At Delta Bingo Online, we are dedicated to ensuring that all our players enjoy the highest quality and service, as we strive to provide the best experience possible.
Thank you once more for your review, and we hope you continue to have wonderful moments enjoying all the games and prizes we have available!
Warm regards,
Delta Bingo Online Team
I have been waiting a month now for my…
I have been waiting a month now for my $500.00 payout. They requested a pdf of my bank statement saying they needed proof that I did not receive the payout. Now they are saying interac is at fault for not receiving payment and that I have to contact interac. Complete scam!
May 16, 2025
Unprompted review
I have been waiting for over 2 weeks to…
I have been waiting for over 2 weeks to get my winnings! I also read some of the reviews and they are saying the same thing. It’s frustrating expecially when you are counting on this money! The pay out time is really poor.
June 6, 2025
Unprompted review
Reply from Delta Casino
Hello Rochelle,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We would be more than happy to look into the matter and try to offer a speedy resolution to your situation.
With this in mind, we have reached out via the Trustpilot form to request your account information and further assist!
Kind regards,
Delta Bingo Online Team
I had Denisa M
I had Denisa M, as my representative to help me to try and get my withdrawal, but I had a old card that I had put funds to play, but that card was frauded and I put my new card in, but it says that my card isn't the one that I put funds on, so Denisa M was very helpful in trying to get it resolved but Denisa M couldn't so she escalated the issue for me cause I want to withdrawal money from my account. She was very nice and I appreciate everything that Denisa M did for me
May 28, 2025
Unprompted review
Reply from Delta Casino
Hello,
We truly appreciate you taking the time to share your experience with our agent Denisa M. It’s fantastic to know that your concerns were addressed promptly, as our team is dedicated to providing the best support for our valued customers!
We work diligently to ensure that our players enjoy their time with us, and your kind words mean a lot. Hearing from satisfied customers like you is always a delight.
Thank you once again for your feedback, and we look forward to welcoming you back at Delta Bingo Online for more thrilling games and prizes!
Best regards,
Delta Bingo Online Team
Very slow to pay out any winnings
Very slow to pay out any winnings. Have been waiting almost a week. Chat was very unhelpful. They just keep saying come back another day, your withdrawal is lost. Other sites pay out within hours not days. It has now been 6 days waiting for the withdrawal of $100. Today I am told it could take up to 10 days but if the withdrawal is sent back to them to be reprocessed then they can add another 1-2 days on that for them to reprocess it then another 5 days to receive it.
May 20, 2025
Unprompted review
Reply from Delta Casino
Hi there, Sherry!
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced, and we're truly sorry to hear that your time on our site hasn’t met your expectations.
We have reached out to you privately via Trustpilot to gather some account details and would be more than happy to investigate further.
Our goal is to ensure we provide you with the best possible service, and we are committed to improving your overall experience.
Warm regards,
Delta Bingo Online Team.
Not enough slot games but besides that…
Not enough slot games but besides that pretty good.
May 27, 2025
Unprompted review
Reply from Delta Casino
Hi there!
We're glad to hear you enjoyed the overall experience. We appreciate your suggestion regarding the slot game selection, as we're always looking to expand and improve. If you have any specific games you'd like to see, feel free to let us know!
Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Best regards,
The Delta Bingo Team.
Denisa M was great to deal with
Denisa M was great to deal with. Helped out quickly.
May 27, 2025
Unprompted review
Reply from Delta Casino
Hello, Nawal!
Thank you for taking the time to share your positive review!
At Delta Bingo Online, we strive to provide a seamless experience and resolve any issues promptly. We are delighted to hear that this was the case for you!
Once again, we appreciate your kind words. If you have any further questions or need clarification, please don't hesitate to reach out. We are always here to assist you.
Warm regards,
Delta Bingo Online Team
Denise M was very helpful and quick to…
Denise M was very helpful and quick to help me understand what was happening with my withdrawal.
May 27, 2025
Unprompted review
Reply from Delta Casino
Hi there, Amy!
We wanted to take a moment to thank you for your amazing review! It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team.
Claudia was so kind…
Claudia was quick and efficient to help me. It took no time at all. She was also kind.
May 27, 2025
Unprompted review
Reply from Delta Casino
Hi Jen,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive interaction with our team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
Delta Bingo Online
Reply from Delta Casino
Hello Darlene,
We greatly appreciate the time and consideration taken while offering your feedback!
Here at Delta Bingo Online, we value the quality and service offered to you since we want for all our players to have the best experience while playing with us.
Thank you again for the review and we wish you even more moments to enjoy all the games and prizes we have to offer!
Warm regards,
Delta Bingo Online Team
Denisa was quick and efficient in…
Denisa was quick and efficient in providing me with a response to my questions
May 6, 2025
Unprompted review
Reply from Delta Casino
Hi Kim,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
At Delta Bingo, we strive to provide our players with the best possible experience, and your positive feedback means a lot to us.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
Delta Bingo Online
Reply from Delta Casino
Hello Jason,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
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