horrible site they don't take Mastercard. they make you deposit other way before withdrawing. stay away find another site service is sad. they also control you play. site is ran but moron and lairs. 5... See more
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Denisa was incredibly helpful and professional during our chat. She quickly understood my issue, explained everything clearly, and made sure I felt confident with the resolution. Her patience and frie... See more
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Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not requi... See more
Company replied
We had such a fun girls night out at Delta Bingo Downsview on Friday July 4 at 7pm. It was our first time and we were definitely a little flustered and unsure of where to begin. Thankfully, Laszo... See more
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3.3
Average
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Delta Casino
Hello, Dorothy!
Thank you for the kind words and thoughtful review offered!
Since our team works hard to ensure that our players have a great time while playing our games, we are always happy seeing that the results are showing!
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Warm regards,
Delta Bingo Online Team
Alin D
Alin D. Was very quick and helpful. My concern was rectified very quickly.
January 6, 2025
Unprompted review
Reply from Delta Casino
Hello, Mich!
Thank you so much for taking the time to share your positive feedback with us!
We are glad to hear that your experience with us and our agents was a pleasant one! Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work.
Thank you for choosing to play with us!
Warm regards,
Delta Bingo Online Team
Madelina M was cheerful
Madelina M was cheerful, quick and extremely helpful... Great job!!
January 5, 2025
Unprompted review
Reply from Delta Casino
Hi Wanda,
Thank you for taking your time to share your review with us!
We strive to provide our players with the best possible gaming experience and with great customer care, it's great to know your positive feedback. It means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Regards,
Delta Bingo Online.
Reply from Delta Casino
Hello Jeff,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand that it can be disheartening when you're not having much luck with the games. Rest assured, though, that all our games' outcomes are entirely random as ensured by the random number generator (RNG) we utilize, and we can't influence them. Additionally, an independent body reviews and tests the games to ensure they're random and fair.
We'd be more than happy to take a look at your gameplay and, if it's feasible, share some helpful tips on how to have more fun and play for longer without needing extra deposits. We've reached out to you privately via Trust Pilot to ask for your account details so we can support you better.
Warm Wishes,
Delta Bingo Online Team
Alin was fast at responding and was…
Alin was fast at responding and was very help of explaining to me what happened and solved my problem
December 20, 2024
Unprompted review
Reply from Delta Casino
Hi there!
Thank you for taking the time to write a positive feedback about our agent, Alin!
We strive to offer our players a great service and gaming experience everytime they choose to play with us and seeing the results is the greatest achievement we could reach!
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Warmest regards,
Delta Bingo Online Team.
The agent was very kind and courteous…
The agent was very kind and courteous he answered my questions also had the matter escalated he took the time to listen and reassured me that the matter would be resolved and I would receive an updated email soon
November 28, 2024
Unprompted review
Reply from Delta Casino
Hello, Michelle!
We’re so grateful for your fantastic review! It really made our day!
Knowing that our efforts resonate with customers like you is incredibly rewarding. Your kind words inspire us to continue working hard and providing the best possible experience.
We’re delighted to have you as part of our community and can’t wait to help you create even more great memories.
Best wishes for all your gaming adventures ahead!
Kind regards,
The Delta Bingo Team.
Great service and friendly
Great service and friendly. Alin is the best !
November 25, 2024
Unprompted review
Reply from Delta Casino
Hello Kimberly,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
Alin D was a wonderful help with my…
Alin D was a wonderful help with my deposit issue (my bank issue) thanks so much!
November 22, 2024
Unprompted review
Reply from Delta Casino
Hi there!
I hope this message finds you well!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Delta Bingo Online, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Delta Bingo Online is not only enjoyable but also memorable.
Thank you once again for choosing to play with us!
Best regards,
Delta Bingo Online Team
horrible site they dont take…
horrible site they don't take Mastercard. they make you deposit other way before withdrawing. stay away find another site service is sad. they also control you play. site is ran but moron and lairs. 5 hours time limited apparently but doesn't restart every time you log in and out.. stay away find another site STAY AWAY WORSE SITE....
November 20, 2024
Unprompted review
Reply from Delta Casino
Hello Daniel,
Thank you for your review! While at this time we cannot take Mastercard, we do offer alternatives such as Visa and Interac, all withdrawals being processed of course to the same method you used for depositing.
We greatly appreciate your feedback and will look into possibly expanding the deposit options we have in the future.
Regarding our Responsible Gaming Policy, its purpose is to ensure and prioritize the well-being of our customers and we're sorry to hear you may have found it not to your liking, as they are simply reminders of the tools we have available.
If you wish you can find out more about it here: https://www.online.deltabingo.com/responsible-gaming/ - or if preferable you can always join us via chat and email, and we'll be more than happy to expand on all your questions.
Hopefully, with time, we can change your experience to better reflect the 5-star services we strive to provide.
Warm regards,
Delta Bingo Online Team
Don't waste your coin on this site
Don't waste your coin on this site, it doesn't pay out! You'll keep adding money to finally hit a free spin!
Played the Joker slot, must have out out 600$+ and finally got the JOKER x12 won 12.80! Yep! Hundreds of dollars and they only paid out 12 bucks on 9 free spins ×12... this sort of bull$%&t is what people lose their minds over! And all games are like this!
November 19, 2024
Unprompted review
Reply from Delta Casino
Hello, Cathy!
It’s great to meet you and thank you for sharing your feedback with us!
We’re sorry to hear that your experience with our site hasn’t been as enjoyable as we aim to be.
We also understand how frustrating it can be to have a streak of bad luck with the games. Please know that the outcomes of all our games are completely random and are regularly reviewed by an independent authority to ensure fairness and randomness.
We’d love to help make your experience more enjoyable. If you’d like, we can review your gameplay and offer some tips on how to get the most out of your funds and extend your playtime without requiring additional deposits.
We’ve reached out to you privately for your account details so we can assist you further.
Best regards,
The Delta Bingo Team.
Maxi M
Maxi M. was a great help. Fast and polite and helped me with all my questions.
November 10, 2024
Unprompted review
Reply from Delta Casino
Hello,
We wanted to take a moment to express our gratitude for your recent review of the support your received!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always a pleasure to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Delta Bingo Online soon for even more exciting games and prizes!
Best regards,
Delta Bingo Online Team
Reply from Delta Casino
Hi Ashley,
Thank you for taking your time to share your review with us!
We strive to provide our players with the best possible gaming experience and with great customer care, it's great to know your positive feedback. It means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Regards,
Delta Bingo Online
Slot games look to have lower RTP than…
Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not required at registration. You can deposit all you like; the restrictions come if you attempt to withdraw. I found their customer service to be bot-like and unhelpful. Also, Bingo rooms are moribund and chat is dead.
October 21, 2024
Unprompted review
Reply from Delta Casino
Hi Myla,
Thank you as always for your feedback, we do use the feedback gathered here to drive change internally. We apologize for any inconvenience or if your experience with our site hasn't been as delightful as we'd like.
We recognize timely withdrawals are a priority for customers and we have no extra requirements for them. In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details. However, there are some internal enhancements to our service being introduced in the coming months to make withdrawals even quicker and more consistent 7 days a week.
We have reached out to you privately via Trust Pilot for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Warm regards,
Delta Bingo Online
Delta bingo does not pay nor give the…
Delta bingo does not pay nor give the right amount of winning when you win. On top of that, not only one but all player who placed their bet on the same game got robbed. Just like what I experienced this evening, I was playing deck of bingo with other 14 players who placed their bet on the same game. I won and that game ended but I was not credited for my winnings. I contacted their live chat support, asked me to send a screen shot of the match that I won. It’s a continuous bingo game, with 3-5 seconds screen announcement who win and how much winnings and one minute and 30 seconds interval or less to place bet for the next match. I never even think I will not be credited for my winnings so I did not had a chance to take a screen shot. Just because I was not able to send a screen shot of the match I won, I was told I did not win any.
October 20, 2024
Unprompted review
Reply from Delta Casino
Hello Rowena,
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience!
Please note that as a dedicated and respected company in our line of business, we understand how important transparency and fairness is for our customers and we'd be delighted to review your case and, if possible, provide a satisfactory resolution. We've reached out to you privately via TrustPilot to obtain your account details and offer assistance.
Kind regards,
Delta Bingo Online Team
Reply from Delta Casino
Hello,
Thank you taking the time to share your positive review!
Here at Delta Bingo Online we always to offer a smooth experience and resolve all issues within a timely manner, and we are glad that this was the case with you!
Once again, we thank you for the kind words and for any further questions or unclarities we will be more than happy to assist!
Warm regards,
Narcisa O.
Delta Bingo Online Team
Maxi M is fantastc at customer service…
Maxi M is fantastc at customer service and very polite
October 8, 2024
Unprompted review
Reply from Delta Casino
Hello,
Thank you so much for taking the time to share your positive feedback with us!
We are glad to hear that your experience with us and our agents was a pleasant one! Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work.
Thank you for choosing to play with us!
Warm regards,
Delta Bingo Online Team
Shockingly insulting
I joined the casino, made several deposits over the span of 4 days and decided to cash out 300.00 ( 1/8 of what I deposited)
When I asked what the hold up is, 4 days after making my withdrawal, I was told my withdrawal was essentially lost in processing and it should be resolved by the next day! Completely unacceptable! THEN was asked why not receiving my 300.00 would impact me personally or financially!!!!! WOW!!!! I will not be depositing here again and am even doubtful I will see my 300.00 at this point!
Update…..still no money! I was told I would have it in my account today, and still nowhere to be seen!!
October 1, 2024
Unprompted review
Reply from Delta Casino
Hello Bob,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in processing your withdrawal. This does not align with the high standards of service we strive to provide to all our customers.
Please be assured that we are investigating the matter to ensure a prompt resolution. We understand the importance of timely payments and your concerns regarding the situation.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Delta Bingo Online
Alin D was amazing in looking into my…
Alin D was amazing in looking into my concern. He was very punctual, and informative.
September 29, 2024
Unprompted review
Reply from Delta Casino
Hello Sheri,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
fast efficient friendly service thanks…
fast efficient friendly service thanks to adina!!
September 27, 2024
Unprompted review
Reply from Delta Casino
Hi there!
Thank you for your feedback. We’re happy to hear that you found our service fast, efficient, and friendly.
Providing excellent customer service is a priority for us, and we appreciate your feedback.
We look forward to assisting you again in the future.
Kind regards
online.deltabingo.com Team
The agent was so kind and helpful
The agent was so kind and helpful. Very very professional
September 16, 2024
Unprompted review
Reply from Delta Casino
Hi Darcy,
Thank you very much for taking the time to share your thoughts on your recent experience with our live support team. We are delighted to hear that the service you received was up to par.
At Delta Bingo, we take pride in offering our players not only a fun and engaging gaming environment, but also memorable customer experience. Your positive review is a testament to the hard work and dedication of our team.
Thank you again for your feedback and for choosing Delta Bingo as your gaming destination.
Best regards,
online.deltabingo.com
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